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WILD DISCOVERY TRAVEL AND TOURISM
- TRAVEL CONSULTANT - Ticketing Department
2008 - maintenant
AT WILD DISCOVERY:
•Working as a sale executive in ticketing department, Corporate services
•Participated in a Sale Training Program conducted in Wild discovery’s offices, USJ and Ma-evens:
-Internal reservation and booking system
-Implement the internal sales process
-Internal and external communication
-How to build a holiday package
-Customer care skills: customer satisfaction, understand need and wants, customers loyalty system
-Salesmanship and marketing skills: prospecting techniques, handling objections, closing techniques
-Behavioral skills: motivation, team work, problem solving
-Familiarization tour in Lebanon hotels from different categories
-Outside seminars, workshop and market surveys
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Ma-vens
- Stagiaire
2008 - 2008
SALE TRAINING PROGRAM:
•“Introducing Sale” – October 7-October 10,2008 at Universite Saint Joseph
•“Customer Services Module” – November 6-Novembre 7, 2008 at Universite Saint Joseph
•“Managerial Skills Seminar” – December 3-December 5, 2008 at Le Meridien Hotel Commodore
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USJ
- Surpervisor
2005 - 2008
INTERNSHIP
-Internship at the Byblos Festival in June 2006 entitled “Gubal 7000”
Participated in organizing and managing the different events included in the festival
Supervised the execution of these events
-Internship at the National Museum of Beirut (September 2006- January 2007)
Worked as a guide providing students information about the national patrimony
-Internship at Kana village (South Lebanon) (September 2006- January 2007)
Worked as a guide providing tourists information about the historical sites in Kana, and explaining them about the ruins caused by different Israeli attacks
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ADDITIONAL EXPERIENCE
- Etudiant
2005 - 2008
Familiarization trip to Turkey, January 2009 – Visited Istanbul, Antalya, Marmaris and Bodrum – Hotel inspection from 3 to 5 stars in each cities.
Cultural trip to Jordan, November 2005 – Tourism tour in historical sites such as Amman, Petra, Jarash and safari in Wadi rum.
CULTURAL PROJECTS
•Historical and Archeological excursion in Lebanon to discover our national pratimony: Aanjar – Baalbeck - Beit el dine – Beirut - Deir el Qamar – Jbeil - Nahr el kaleb - Saida - Sour – Tripoli – Batroun – Niha temple – les Fermes de Taanayel – Ksara & Kefraya
