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Soizic WAUTERS

Pantin

En résumé

Passionée par les arts (ayant fait des expositions de mes oeuvres, et ayant été chanteuse) j'essaye d'ajouter un grain de créativité dans mon quotidien, qu'il soit personnel ou professionel.

Polyglotte, je maitrise les langues suivantes:
Français, Anglais, Néerlandais. Je pratique également l'Allemand

Je suis en cours d'apprentissage du japonais et de l'espagnol.

Entreprises

  • BNP Paribas Securities Services - Client Services Manager II FR & NL

    Pantin 2014 - maintenant - Establish a SLD for each client relationship and subsequently update it as service levels change
    - Ensure client satisfaction levels are maintained and improved, through excellent delivery of required services
    - Coordinate with Ops teams to ensure services provided are in line with SLD, and act as escalation point for service quality issues
    - 2nd escalation point : Ensure prompt resolution to client complaints and disputes, and efficient response to client requests and queries
    - Analyze Client’s needs with the LRM, and coordinate the service’s evolution or amendments
    - Ensure coordination and communication between specialists and the Client
    - Coordinate the preliminary tests before the start of Client’s activity with technical and operational teams
    - Propose tools which can be provided to the Client as well as the corresponding communication flows
    - Communicate market place changes and their consequences through “Market Updates” and “Client Updates” information
  • BNP Paribas - Cash Customer Analyst

    Paris 2010 - 2014 Portfolio of exclusively international corporates
    - Assured the follow up of daily cash flows
    - Resolved (recurrent) problematic and proposed innovative solutions to satisfy specific client needs
    - Gave support regarding international and domestic payment, new European SEPA legislation and
    electronic banking tools.
    - Created new tools to simplify the internal transmission of information
    - Trained new team members and contributed to the creation of a new procedure to identify and decrease the different risks linked to the activity
    - Went abroad to establish and maintain customer satisfaction (10/year).
  • FORTIS BANQUE FRANCE - Senior Commercial Assistant at Business Center SAINT QUENTIN EN YVELINES

    2008 - 2010 Portfolio of exclusively international companies/groups
    - Analyzed International group balance sheets,
    - Set up credit lines
    - Prepared and went to visit in France and abroad (1-5/year)
    - Gave support to the customer regarding legal documentation: capital increase, merging of
    companies, creation of new entities,...
    - Sold and helped set up new domestic and international cash management products
  • Fortis Banque France - Junior Commercial Assistant at Business Center HAUSSMANN

    2006 - 2008 Junior Commercial Assistant at Business Center HAUSSMANN
    Portfolio of both French companies and International groups
    - Followed up of incoming and outgoing cash flows
    - Analyzed French balance sheets
    - Prospected new clients
  • BNP Paribas Fortis - Retail Banking Quality Officer at PORTE DE NAMUR branch

    PARIS 2005 - 2006 Retail Banking Quality Officer at PORTE DE NAMUR branch
    - Studied the possibility of improving and optimize multiple processes
  • BNP Paribas Fortis - Retail Banking Advisor SCHUMAN BRANCH

    PARIS 2005 - 2005 - Detected proactively the needs of the members of the European commission in the four domains:
    DAILY BANKING, LENDING, PROTECTING and INVEST and made the sales accordingly to the
    objectives set up by the branch manager.
    - Handled values, currencies and cash in the branch
  • BNP Paribas Fortis - Commercial Advisor Contact/Competence Center

    PARIS 2000 - 2005 - Handled incoming emails and calls from Retail customers, followed up sales of products, gave
    assistance when facing complaints (Support)
    - Executed payments, implemented insurance contracts, filled in loan applications and handled
    instructions given by phone by the customer.

Formations

  • HONIM (St Jans Molenbeek)

    St Jans Molenbeek 1997 - 2000 Illustrations - arts graphiques

    Illustratie
  • St Jozefsinstituut (Brugge)

    Brugge 1991 - 1997 bac economie - mathématiques

    economie wiskunde

Réseau

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