Soizic WAUTERS

En résumé

Entreprises

• BNP Paribas Securities Services - Client Services Manager II FR & NL

  Pantin 2014 - maintenant - Establish a SLD for each client relationship and subsequently update it as service levels change
  - Ensure client satisfaction levels are maintained and improved, through excellent delivery of required services
  - Coordinate with Ops teams to ensure services provided are in line with SLD, and act as escalation point for service quality issues
  - 2nd escalation point : Ensure prompt resolution to client complaints and disputes, and efficient response to client requests and queries
  - Analyze Client’s needs with the LRM, and coordinate the service’s evolution or amendments
  - Ensure coordination and communication between specialists and the Client
  - Coordinate the preliminary tests before the start of Client’s activity with technical and operational teams
  - Propose tools which can be provided to the Client as well as the corresponding communication flows
  - Communicate market place changes and their consequences through “Market Updates” and “Client Updates” information
  

• BNP Paribas - Cash Customer Analyst

  Paris 2010 - 2014 Portfolio of exclusively international corporates
  - Assured the follow up of daily cash flows
  - Resolved (recurrent) problematic and proposed innovative solutions to satisfy specific client needs
  - Gave support regarding international and domestic payment, new European SEPA legislation and
  electronic banking tools.
  - Created new tools to simplify the internal transmission of information
  - Trained new team members and contributed to the creation of a new procedure to identify and decrease the different risks linked to the activity
  - Went abroad to establish and maintain customer satisfaction (10/year).

• FORTIS BANQUE FRANCE - Senior Commercial Assistant at Business Center SAINT QUENTIN EN YVELINES

  2008 - 2010 Portfolio of exclusively international companies/groups
  - Analyzed International group balance sheets,
  - Set up credit lines
  - Prepared and went to visit in France and abroad (1-5/year)
  - Gave support to the customer regarding legal documentation: capital increase, merging of
  companies, creation of new entities,...
  - Sold and helped set up new domestic and international cash management products

• Fortis Banque France - Junior Commercial Assistant at Business Center HAUSSMANN

  2006 - 2008 Junior Commercial Assistant at Business Center HAUSSMANN
  Portfolio of both French companies and International groups
  - Followed up of incoming and outgoing cash flows
  - Analyzed French balance sheets
  - Prospected new clients

• BNP Paribas Fortis - Retail Banking Quality Officer at PORTE DE NAMUR branch

  PARIS 2005 - 2006 Retail Banking Quality Officer at PORTE DE NAMUR branch
  - Studied the possibility of improving and optimize multiple processes

• BNP Paribas Fortis - Retail Banking Advisor SCHUMAN BRANCH

  PARIS 2005 - 2005 - Detected proactively the needs of the members of the European commission in the four domains:
  DAILY BANKING, LENDING, PROTECTING and INVEST and made the sales accordingly to the
  objectives set up by the branch manager.
  - Handled values, currencies and cash in the branch

• BNP Paribas Fortis - Commercial Advisor Contact/Competence Center

  PARIS 2000 - 2005 - Handled incoming emails and calls from Retail customers, followed up sales of products, gave
  assistance when facing complaints (Support)
  - Executed payments, implemented insurance contracts, filled in loan applications and handled
  instructions given by phone by the customer.

Formations

• HONIM (St Jans Molenbeek)

  St Jans Molenbeek 1997 - 2000 Illustrations - arts graphiques
  
  Illustratie

• St Jozefsinstituut (Brugge)

  Brugge 1991 - 1997 bac economie - mathématiques
  
  economie wiskunde

Réseau

• Alain GASQUET

• Antoine REGOURD

• Aurélie GRÉAU

• Charles SANNAT

• Christophe OUCHET

• Gwénaëlle BIGOT

• Julien THOMAS

• Mélanie MERTENS

• Mounhime ELAMRATI

• Nadine LE TENO