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Sophie HAEM

Levallois-Perret

En résumé

Mes compétences :
superior people skills
selling experience
problem solving
phone skills
leadership skills
effective negotiation
conflict resolution
closing skills
Microsoft Office
International environment skills
Customer Relationship Management

Entreprises

  • Geodis - INSIDE SALES MANAGER - GEODIS Distribution & Express

    Levallois-Perret 2014 - maintenant (Transport et Logistics - Northern France - 10 agencies - Turnover EUR 180 millions)

    * Managing (coaching, training, recruiting) a team of 6 pax on 2 sites ;
    * Reporting and analyzing sales by creating key metrics to the Direction Comity ;
    * Supervising and monitoring the team productivity to reach the daily goals (annual budget EUR 7 million - within which 1.7 M EUR were new business) ;
    * Building with the marketing department marketing campaigns according to our department `s need ;
    * Maintaining direct contact with the Agencies' directors (10) and Sales Managers (5)
    - Managing of interservices ralationships (IT, operation, accounting, recovery) ;

  • Geodis - INSIDE SALES REPRESENTATIVE - GEODIS Distribution & Express - Lomme - FRANCE

    Levallois-Perret 2011 - 2014 Northern France - 10 agencies - Turnover of EUR 180 million)
    * Developed the existing business of a EUR 3 million portfolio ;
    * Maintained the customer satisfaction & relationship ;
    * Qualified leads and prospects, update customer information in the CRM ;
    * Generated new sales, closing deals ;
    * Set qualified appointments for the field sales team
    - Won the Top Inside Sales Award for the year 2012

  • Geodis - CUSTOMER SERVICE

    Levallois-Perret 2010 - 2011 * Resolved service problems by clarifying the customer's complaint ;
    * Expedited correction or adjustment, following up to ensure resolution ;
    * Assisted the field sales team in opening new customer accounts ;
    * Prepared service reports by collecting and analysed customer information

  • AMBER LOUNGE Ltd. - TRILINGUAL SALES CONSULTANT

    2009 - 2009 * Prospected new business, networking ;
    * Maintained friendly and professional customer interactions to keep doors open and close sales ;
    * Assisted in the production of the Abu Dhabi, Singapore and Monaco Grand Prix ;
    * Purchased payments. Kept up-to-date sales metrics (sales, profits & recovery)

  • FELIU BOET GRIFERÍAS S.L. - Barcelona - SPAIN - TRILINGUAL EXPORT MANAGER

    2008 - 2009 * Prospected new business, Opened accounts, maintained existing business ;
    * Reported, analyzed sales and built action plans along with the sales department ;
    * Organised & assisted to the exhibition of the compagny at the trade show DECOREX - Cape Town - SA in 09 ;
    * Management of the shipments operation (within and outside the EU)

Formations

  • Stellenbosch University (Stellenbosch)

    Stellenbosch 2007 - 2007 MASTER 1 LANGUES

    Research topic : The Senegalese economic actors in the Region Of Cape Town : the functioning of an organised immigration.

  • Université Lille

    Lille 2006 - 2007 Masters

    & Stellenbosch University - Research topic : The Senegalese economic actors in the Region Of Cape Town : the functioning of an organised immigration.

  • Université Lille 3 Charles De Gaulle

    Villeneuve D'Ascq 2005 - 2006 TOEFL et DUFL Diploma

    EXTRA ACADEMICS
    English (TOEFL - London): proficient
    Spanish (DUFL - National University Diploma - France): proficient

  • Université Lille 3 Charles De Gaulle

    Villeneuve D'Ascq 2003 - 2006 MASTER

    B.A in English

  • Lycée Mariette

    Boulogne Sur Mer 2000 - 2001 A Levels

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