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Stefani BAKER

En résumé

Mes compétences :
Website administration
Customer support
Analytical skills
Rédaction
Communication éditoriale
Social media
Marketing
Wines & spirits

Entreprises

  • Ginsations - Owner

    2018 - maintenant Founder of Ginsations.com, the one, and only French Gin Subscription Box and e-Boutique

  • Audience Communication and Events - Copywriter

    2014 - 2018

  • Reed Print Inc. - Website Administrator/Content Manager

    2012 - 2015 Establish and maintain an online presence for two community newspapers.

  • Open House Grenoble - Membership Director |Marketing & Communications Officer

    2011 - 2014 Key Responsibilities and Achievements:

    •Developed a marketing strategy and promotional materials to increase the visibility of the association within the target market.
    •Successfully recruited new members, meeting strategic goals of +15% increased membership for the 2011/2012 year.
    •Created and edited a bi-weekly newsletter and blog.
    •Assumed leadership of a monthly interest group.

  • Hp - Technical Support Marketing/ Business Process Analyst

    Courtaboeuf 1998 - 2002 Key Responsibilities and Achievements:

    •Based Grenoble, France and in Roseville, California
    •Led global product support activities for 11 of HP’s consumer product divisions.
    •Group level representative on a global, virtual, and cross-organizational support team.
    •Collaborated with global and regional IT, marketing, finance, supply chain, and operations teams during the product’s lifecycle to help identify redundancy and process breakdowns.
    •Created value for both HP and its customers by identifying and implementing global new product introduction (NPI) process improvements.
    •Designed, implemented, and managed a web-based software application, in order to provide more efficient product specs and support content, which helped decrease product development costs and shortened time to market.
    •Trained and deployed new tools and processes to product divisions and support organization.
    •Supervised contract employee.

  • Hp - Market Research Analyst

    Courtaboeuf 1996 - 1998 Key Responsibilities and Achievements:

    •Led all primary and secondary in-house and outsourced research projects.
    •Managed research vendor relationships.
    •Led the U.S. HP employee purchase survey for HP refurbished product sales.
    •Priced inventory for internal sales and external equipment brokers.
    •Valued product and parts inventory at current market values for monthly accruals.
    •Project lead and end-user trainer for Market Value System database.

  • Hp - Support Agreement Specialist

    Courtaboeuf 1993 - 1996 Key Responsibilities and Achievements:

    •Managed software and hardware support agreement contracts for several of HP’s major enterprise accounts.
    •Technical expert on support product configurations, processes, system applications, and marketing programs.
    •Configured and processed support contract new orders, renewals, amendments, credits and re-billings.
    •Field interface with Sales Representative and Customer Engineers.
    •Fielded customer calls on the 1-800 helpline.
    •Documented customer feedback, in order to track customer satisfaction ratings.
    •Trained and mentored new hires.

Formations

  • WSET Wine & Spirit Education Trust (London)

    London 2018 - 2018 Award in Spirits, pass with Distinction

  • University California At Davis UCDavis (Davis)

    Davis 1990 - 1993 B.A. Sociology/Organizational Studies

    Business

Réseau

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