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Stephane DUTILLEUL

Colombes

En résumé

In my current position, I am acting as a technical leader of a global virtual team of support engineers; working across functional and multi-cultural teams. This role includes to participate and drive some projects, to help with installations and provide backline support for the company's largest SPARC servers, to diagnose and resolve highly complex and visible problems and to help my colleagues with the most difficult cases from customers. The scope covers several technologies such as hardware, firmware, operating systems (Solaris, Linux), virtualization, storage, network, engineered systems, etc...
I am also responsible for creating knowledge, for developing and delivering training to different audience.

As Global Technical Leader, I am responsible for some New Products Introduction activity to make sure that the team is ready to support new products and solutions. I am representative for the SPARC support organisation from a technical perspective. As a recognized person of contact for the hardware and software engineering teams, I am working with other cross-functional organisations (engineering, marketing, technical publication, operations, logistics, serviceability ...).

I am a hardworker and motivated by challenges for which my expertise and experience can provide solutions. I would like to extend the scope of my activities to the Cloud/BigData/DevOps infrastructures, to which I could apply my current analysis, troubleshooting skills.

Competencies:
- Technical leadership, mentoring,
- Server architecture, datacenters,
- New Product Introduction, Product Life Cycle, product quality projects,
- Worldwide product support of UNIX servers,
- Troubleshooting complex customer technical issues, customer support,
- Hardware, firmware, virtualization, storage, network, UNIX,
- Knowledge management, training development and delivery.

Mes compétences :
UNIX (Solaris, Linux)
Hardware Server

Entreprises

  • Oracle - Customer Services - Global Technical Leader

    Colombes 2014 - maintenant Representative for the Services/Support organization to the different teams involved in the product life cycle of the SPARC M-Series servers product line. Leading a team of 24 support engineers to work on the new product introduction and support readiness effort; including beta programs before the product release. The scope covers several technologies such as hardware, firmware, operating systems (Solaris, Linux), virtualization, storage, network, engineered systems, etc... After the product release, for the technical, procedural and organizational areas, collaborate with the organizations such as engineering, marketing, technical publication, operations, logistics to improve the products quality; but also to improve the level of service provided to the end customers. This includes to anticipate the possible problems, to address the current complex issues and to follow up with the implementation of the solutions. Create and develop knowledge, documentation and training content. Deliver training to internal and external audience.
    Improve diagnostics and automation tools.

  • Oracle - SPARC Technology Service Center - Senior Principal Engineer

    Colombes 2010 - 2014 Technical leader of a worldwide team of engineers providing support to the Mseries and Tseries servers customers for highly complex issues in critical environments. Improve products quality by reporting problems to the engineering teams and collaborating with them to drive to a solution and its implementation. The role includes to help the customers with the installation of the new products in early product life, knowledge base maintenance and creation of the processes.
    Development of tools (web, scripts) to help the support engineers in their daily job. Onsite installations for top accounts.

  • Sun Microsystems - Customer Problem Resolution Engineering

    Santa Clara 2003 - 2010 Working within a european team, collaborate across the organizations, groups, and/or
    suppliers to drive long standing internal and external customers' problems to resolution. Take ownership of Sun's high visibility issues and address them through a clear and decisive action plan. Manage internal projects to help support engineers to diagnose customers' problems. Software sustaining activity (C++).

  • Sun Microsystems - Support Engineer

    Santa Clara 1998 - 2003 Provide support to european Mission Critical customers in a timely manner after liaising with Product Engineering, Sales, Services and third party personnel or partners. Create and deliver courses and presentations on products and technology. Seek and offer technical advice within and across functional group boundaries to deliver the highest level of technical support to Sun's Customer Facing organization in high pressure environment.

Formations

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