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Stéphane SURGET-ROUÉ

Paris

En résumé

More than 15 years experience in middle and senior management:
• Definition and development of new business in the service domain (consultancy, presale, delivery, operations)
- Strategic studies
- Design and setup of new organisations
- Management of transformation programs • Management of multi-skill teams (France & International)
- Strategy definition and associated objectives
- Anticipation of new skills and job roles to develop
- Change management
- Talent management and coaching
• BU P&L and profitability management
• Customer relationship
- Bid management for complex and large deals
- Audit, ICT consultancy, program management
- Negotiation
• Negotiation with social unions
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Specialties
Management
Integration Services (VOIP/TOIP, Call Centers)
Audit and Consultancy in IT services
Project management

Mes compétences :
CTI
Informatique
Consultancy
Business Unit Management
Centre d'appels
Customer Service

Entreprises

  • Orange - Deputy Director

    Paris 2013 - maintenant Deputy Director at Orange Business Services
    As a Deputy Director of a French and International entity (600 people) my main responsibilities cover:
    - cross frontier transformation programs to set up seamless organization and process - budget management
    - vendor management
    - HR policy management (recruitment, skill anticipation, talent managernent)
    - management of the entity communication
    - social unions negotiation (French CHSCT President)
    - site leader for a multientity
    site (>400p)

  • Orange Business Services - Head of Integration Services Department and entity Deputy Manager

    2007 - 2013 - Management of multi-skill teams (up to 70 people)
    - Management of a major transformation program to develop the integration service activity : definition and implementation of a new delivery model for 5 operational entities (400 people)
    - P&L and profitability management
    - Development of talents and coaching
    - Negotiation with social unions

  • Orange Business Services - Integration Services Presales Director

    2005 - 2007 • Definition and development of new business in the service domain
    - Design and setup of new organisations
    - Management of transformation programs
    • Management of multi-skill teams
    - Anticipation of new skills and job roles to develop
    - Change management
    - P&L and profitability management
    - Development of talents and coaching
    • Customer relationship
    - Bid management for complex and large deals

    Specialties
    Management
    Integration Services (VOIP/TOIP, Call Centers)

  • Orange Consulting - Senior Manager

    Paris 1994 - 2004 • Definition and development of new business in the service domain
    - Strategic studies
    - Design and setup of new organisations
    - Management of transformation programs
    • Customer relationship
    - Bid management for complex and large deals
    - Audit, ICT consultancy, program management

Formations

Réseau

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