Stéphanie BARRET

En résumé

Entreprises

• St David"s Medical Center - Volunteer

  2012 - maintenant Volunteering in the Quality & Patient relations, Infection Prevention Departments: assisting staff with administrative tasks, data entry, filing and chart work, conducting hand hygiene observations

• Bazaarvoice - Content Analyst

  Paris 2012 - maintenant Analyzing and moderating user-generated content (English and French) for suitability based on established guidelines
  
  Currently using web-based Content Management System, to make decisions on posting the content based upon a set of guidelines
  
  Ensure quality and authentic feedback makes it to clients’ websites
  

• Medical center, France - Quality & Project Manager

  2003 - 2012 Managed Quality Control Program. Achieved and maintained Accreditation, Certification using Best Practices and specific guidelines
  
  Served as a resource to the Management team (Director of the Medical Center, Safety Committee and Medical Committee members) for Quality Control and Risk Management
  
  Developed and maintained detailed project plan to include milestones, tasks, responsibilities and target/actual dates of completion
  
  Structured Total Quality Management:
  - defined patients needs: using questionnaires and reported the analysis to the Director of the Hospital
  - identified root causes of quality problems using techniques such as “fishbone” diagram
  - assembled teams of employees to solve quality problems by defining quality circles
  - monitored improvement program using tools to measure success such as result indicators, patients satisfaction, and benchmarks
  - incorporated continuous improvement using Deming cycle
  
  Created and presented reports, graphs and Kiviat diagrams to monitor quality improvement
  
  Provided specialized education to cross-functional teams on the objectives, processes, and deliverables required for all phases of quality control and risk mapping methodology
  
  Improved customer experience by designing and implementing questionnaires for patients, and submitted analysis to Patient Representatives and Management
  
  Worked closely with high level management and end-users to gather requirements for a new system. Educated and mentored end-users to use systems and improve accuracy of data and overall efficiency of departments. Provided reference by writing documentation, provided support and help to solve problems
  
  Administered IT infrastructure, resolved desktops and servers’ issues. Coordinated IT support with contractors. Evaluated software for Emergency Room to maintain and record patient-care
  
  Analyzed data gathered and developed solutions or alternative processes
  
  Acted as mediator in resolution of non medical complaints
  
  Helped medical staff to develop traceability standard, new protocols and procedures that improves patient safety
  
  Maintained files and project management tools to pass medical and management audits

• Alcan Packaging, Baie d'Urfé, Canada - Communications Assistant

  2002 - 2002 Supported communications department for over 40 plants worldwide
  
  Coordinated internal communications initiatives to help drive the business & build the internal organization's culture: database using Access, internal newsletters, translations (English/French), coordination of various projects
  
  Coordinated external communications initiatives to create understanding of business strategy & enhance the external reputation: Web site, analysis of competitors, media analysis.

• Bull, France - Financial Communications Assistant

  2001 - 2001 Supported financial communications and IT departments
  
  Created and managed Web site and Intranet
  
  Translated various documents (French/English) and conducted marketing surveys.
  

• Tourism Center, France - Manager Assistant

  2000 - 2000 Managed business affairs
  
  Developed communication plans for local events
  
  Designed a questionnaire and conducted a feasibility study to develop sport fishing & a fishing contest.

• Modine Manufacturing Company, KS, USA - Quality Control Assistant

  1999 - 1999 Identified and minimized quality issues in the production process
  
  Developed a new process to identify and correct quality problems
  
  Prepared proposals and recommendations to improve quality, worker safety and time efficiency.

Formations

• IUP Management Et Gestion Des Entreprises

  Clermont Ferrand 1999 - 2001

• Université Clermont 1 Auvergne IUP

  Clermont Ferrand 1999 - 2001 Communication globale