-
STA Travel
- Travel Agent
2010 - 2014
Providing an efficient, courteous, and responsive travel booking service to holidaymakers. Creating tailor-made from backpacker to luxury holidays to suit clients and ensuring that all administrative terms and conditions of contracts are adhered
* Researching travel options & presenting the best deals in terms of requirements. ;
* Ensure all bookings & reservations are processed accurately. ;
* Responding to all phone and email enquiries promptly and courteously. ;
* Building strong relationships with clients from first meeting to their return from their holidays. ;
* Training the new staff with the booking systems ;
* Ability to achieve branch, team sales and profitability objectives. ;
* Up selling relevant add-ons, like, insurance, excursions, currency etc. ;
* Monitoring bookings throughout the working day. ;
* Advising on and organising visas & passports. ;
* Booking rail, hotel, domestic and international air travel. ;
* Monitoring competitor activity in order to maintain the most competitive rates.
-
Southbound Australia
- Reservations Consultant
2007 - 2009
* Creating themed packages promoting Australian & New-Zealand destinations ;
* Quoting conferences & incentives: planning itineraries & activities and costing ;
* Preparing groups quotes: Planning tailor-made itineraries and costing ;
* On site personal assistant while groups traveled to Australia ;
* Helping Product Manager to load data in our database Tourplan ;
* Teaching new recruits & apprentice with our software Tourplan ;
* Translating travel documents for our French Agents & Customers
-
Southbound Australia
- Groups and FIT Coordinator
2005 - 2007
* Preparing FIT & groups quotes: Planning tailor-made itineraries and costing ;
* On site personal assistant while guests traveled to Australia ;
* Translating travel documents for our French Agents & Customers
-
Geelong College
- French Assistant
2004 - 2005
Kardinia College Geelong - Australia
French conversation classes for Year 9, 10, 11 and 12
-
Austour
- Tour Manager & Tour Guide Interpreter
2003 - 2003
For French and English speaking tourists for several one-month-tours around Australia.
-
Natural Treasures
- Tour Guide Interpreter
2003 - 2006
Free Lance Tour Guide Interpreter for:
Natural Treasures, Oceania, Tourism Victoria, Australian Kookaburra Tours, APTC, Australian Travel Services
For private and groups tours in English and French around Australia and mostly Victoria
* Meet & Greet Foreigners and Australian tourists ;
* Presenting local culture & attractions in a friendly manner ;
* Interacting with the guests ;
* Touring around main tourist attractions like Melbourne City, Great Ocean Road
-
Office de tourisme d'Eze
- Production and Marketing Coordinator & Tourist
2002 - 2003
Promotion of tourist products and group products; organisation of congress in the French Riviera; animation and guided tours of the medieval village in French, English and German.
-
Resort VTF
- Tour Guide & Youth Leader
2001 - 2001
for French tourists around the Bordeaux wine region,
youth leader for the baby club (3 months to 3 years old children)
