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SAS VITI
- Directeur des Systèmes d'Information
2016 - maintenant
Défini avec la direction générale et les membres du comité de direction les orientations stratégiques en matière d’informatique
Evalue et préconise les investissements informatiques correspondant aux besoins métiers
Recueille et étudie les besoins exprimés par les directions métiers de l’entreprise
Assure l’adéquation entre les besoins des clients de l’entreprise, la stratégie de la société et les outils informatique
Assure une veille technologique et juridique sur les évolutions du secteur de l’entreprise en matière de systèmes d’information
Poursuis les missions de Responsable des Systèmes d’Information et d’Ingénieur Systèmes
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SAS VITI
- IT Manager, Planning & Integration Support
2013 - 2015
* Lead project installation and configuration of vTiger CRM for leads and customer management, CPE inventory, trouble ticketing, marketing campaign, reporting management on-time and within budget
* Responsible for on-site installation, commissioning of the AAA and integration of it with the CRM, the web selfcare and the provisioning system
* Supervises the development of the Web Site, the Web self care portal, the vendors portal, the billing system
* Responsible for integration of the accounting and billing systems
* Responsible for the commissioning of Postpaid and Prepaid offers, from requirements gathering to final implementation in accordance with business model
* Responsible for prepaid charging and voucher management implementation
* Designed and implemented the corporate messaging system with antispam and antivirus protections
* Designed and implemented the ISP DNS (Bind) ;
* Designed and managed the backup policy of all servers platforms ;
* Designed the IT charter of the company ;
* ISP messaging project leader: been in charge of the Request for Proposal for the choice of ISP messaging system ;
* Servers project leader: been in charge of the Request for Proposal for the choice of servers and storage bays ;
* Online Payment project leader: been in charge of the integration with local Payment Gateway provider (OSB-Payzen) for online prepaid purchase service ;
* Implemented a project management web application including Gantt chart, wiki for internal uses
* Designed and implemented Web Server redundancy with Redhat Cluster
* Implemented Integrity Checker to improve security on public web servers
* Handle the tasks of providing Level 2 and 3 technical support to resolve day-to-day customer problems
* Manage implementation, configuration and administration of all systems and applications
* Manage developer and IT technicians
IT Architect, Analysis & Development
* Responsible for the development and evolution of the billing system
* Responsible for the development of the backoffice system for Customer Service Management
* Design and manage data integration and reporting with Talend Open Studio
* Responsible for the development of the provisioning system by using shell, python scripting and web services
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SAS VITI
- Ingénieur Systèmes
2012 - maintenant
Chef de Projet sur l’implémentation technique des offres Internet en coordination avec les départements Marketing, Comptable et Technique
Intégrations et exploitations de systèmes OSS/BSS : CRM, Inventory Management, Billing, Point of Sale, Web Selfcare, Revenue Management, Ticket Management, AAA Provisioning, Quota Management, Postpaid/Prepaid Management, Charging
Administration de l’infrastructure informatique à base de serveurs Linux, Windows, vSphere, de bases de données, de sites web, de messagerie, de téléphonie IP et d’applications d’entreprise (ex : VTigerCRM, Sage)
Responsable des services d’identification et d’authentification (informatique interne et clients)
Installation d’outil de suivi des demandes et de gestion de tickets, d’inventaire réseaux, de gestion de configuration de serveurs (Rudder), de supervision, d’automatisation (Rundeck), de reporting (Birt), de gestion centralisée des logs (Graylog)
Support technique aux utilisateurs
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SERVICE INFORMATIQUE DU TERRITOIRE
- Systems Administrator
2002 - 2002
* Implementation and administration of a centralized management solution for Antivirus
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I-PUZZLE
- Network and Systems Administrator
2002 - 2002
* Audit, vendor contacts, project management assistant for redesigning the System, Information and hosting company
* Administration messaging platform, file servers, databases and Web Servers
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OFFICE DES POSTES ET TELECOMMUNICATIONS
- Head of Administration Network and System Unit
2002 - 2010
* Team and planning management with activity reporting to the CTO ;
* Responsible for managing migration projects ;
* Project Manager for electronic banking platform and Intranet Portal
Network and Systems Administrator
* Responsible for on-site installation, commissioning and maintenance of Core network elements (Cisco Switches/Catalysts/Routers)
* Implemented the corporate internet proxy (Squid) ;
* Implemented Redhat RHN Proxy Server ;
* Administration of operation systems supporting Windows, Linux (80+ servers)
* Implemented server virtualization to reduce costs and improve application availability with Vmware ESX and Citrix XenAPP on Blade Servers
* Implemented the corporate antivirus ;
* Administration of Microsoft Active Directory ;
* Responsible for migration of Windows NT4 AD to Windows 2000 AD and 2003 AD. ;
* Administration of applications related to electronic banking, online secure payment, content management and electronic business processes
* Implemented monitoring, logging, security, backup, systems performance analysis
* Provided Tier 2 and 3 end-user support for 700+ corporate users
* ITIL Traning
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GOTO SOFTWARE and IT Center Hostpital of
- Trainee Programmer & Technician
2000 - 2001
