Specialties: Systèmes: Windows 9x, NT, 2K, XP, Vista, 7, 10
Messagerie: Exchange, Outlook, Lotus Notes
Outils: Office 97-2000-XP-2003-2007, Ghost, Norton antivirus (déploiement via console), Unicenter Software Delivery, Unicenter Sevice Desk Pc Anywhere, Dameware NT Utilities, install shield, RSA admin, Blackberry admin console V3 et V4.
Matériels: Laptops, desktops, Serveurs, imprimantes, smartphone, Blackberry.
Mes compétences :
ITIL
Support bureautique
Relationnel Client/utilisateurs
Antivirus
Analyse des incidents
Microsoft Office
Teamviewer
Lotus Notes
Gestion des incidents
Microsoft Windows