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American Express
- Team Leader
RUEIL MALMAISON
2012 - maintenant
-
5CA
- Quality Lead
2010 - 2012
Fields of Responsibility:
*Responsible for the day-to-day operation of my projects (AMD, Jabra, Gameloft, Nearpod, Vlingo, Socomesit, Newsoft);
*Responsible for short and long term financial performance of my projects;
*Day-to-day communication with and reporting to clients;
*Manage Team Leads and customer support agents’ needs and performance;
*Meet and exceed monthly SLA targets;
*Implement project change requests as well as new projects (AMD);
*Monitor and improve project quality according to client’s requirements;
*Analysis of performance and results;
*Responsible for the logistics of the project;
*Reporting to 5CA management about project status, performance and suggest changes/improvements.
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N&D
- Commercial
2008 - 2009
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Association Couleurs d'Empreintes
- Président
2007 - maintenant
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Crédit du Nord
- Assistant Comex
Paris
2005 - 2006
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Lami Lutty
- Assistant Export
2005 - 2005
