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Thierry GUERINEAU

  • Givaudan
  • Global Head Workplace Service Desk

Geneve

En résumé

I have worked in multicultural environments, from San Francisco to Geneva to
Singapore. I was able to demonstrate skills such as computer proficiency, leadership, analytical thinking, stamina, strong communication and interpersonal skills.

Entreprises

  • Givaudan - Global Head Workplace Service Desk

    Informatique | Geneve 2011 - maintenant Define & Lead the operational IM&T Global Workplace Services (200 analysts across the
    world)
    -Design & Setup this new Global Service desk organization (move from a local technical support organization to a global one, setup the team, develop & carry on our vision
    - Responsible for the operations and running of the IM&T operational Workplace Services and ensure outages are communicated and escalated as appropriate
    -Define Service Delivery global processes, monitor the KPIs and trigger appropriate improvement actions related to Workplace Services operation and support performance
    - Manage the staffing and evolution of the Workplace Service Desk Organization
    - Drives continuous improvement of overall operations delivery performance

    Product Owner of the new Givaudan Digital Workplace
    - Target of this new digital workplace is to provide a seamless and top industry user experience and enable a better access to information at all levels. As product Owner, I have created and shared the vision of the new Digital Workplace.

    ITSM business Product lead
    - defines & lead the product vision and roadmap in line with the overall IT strategy (Service Now)
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