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Thierry NOE

JETTE

En résumé

Confirmed specialist in complex IT projects (including SAP implementations and upgrades) and program management, I am looking for a position as project or service manager in a motivating and challenging multicultural environment at the top of technology and innovation.
Motivated and ambitious, I am highly focused on customer satisfaction and demonstrating accurate project management delivery in respect of costs, quality and timelines.
Very flexible, I am confident in managing fast changes and assess their impact on the overall project knowledge areas.
Open communicator, I pay as well attention to the stakeholder requirements as to the team members’ motivation value system.
Also confirmed process assessor and lean six sigma black belt, I am permanently seeking for process quality and/or cost improvements.
Showing creativity and being open minded I rather propose solutions than report problems.
I am open to travel and work in any kind of shift or on duty model.
Willing to grow my expertise as well as my skill set I wish to share my experience and expertise with my future employer or customers to reinforce his market position and sustain his growth in a safe and controlled way.


Mes compétences :
Service oriented
Program Management
Quality management
Service Management
Project management
SAP Basis
ITIL
ITSM
Service
Lean Six Sigma
COBIT
CMMI
PRINCE 2

Entreprises

  • Dilaco Group - ITSM Problem Manager

    2017 - maintenant Consultant @ Belgian Federaion:

    Function:

    o Problem Manager
    o Member of IT Service Continuity Management team
    o IT and Service Project Manager

    Achievements
    o Implementation of Problem Management Service (PbM)
    o Implementation of Standard Change Process (ChM)
    o Review Incident Management Process
    o Review Service Request Management Processes
    o Design and implementation of Continual Service Improvement (CSI)
    o Design and Implementation of Document Management processes (KM)
    o Redesign of the Documentation repository and Content migration (KM)
    o PMO support (based on Prince 2 methodology, using PMI tool box)
    o Managed Consolidated CMDB project (Alignment of CRM database with internal service CMDB and Service Supplier CMDB)
    o Align All IT Service Documents (Approach and Structure, Convert process to BPMN 2.0)

  • Hewlett Packard - SAP Basis Team Lead, Account delivery manager, project and program manager

    COURTABOEUF 2006 - 2012 SAP Basis Team Lead for Suisse Romande area
    Account delivery manager of 2 main SAP customers
    SAP Project Manager in Suisse Romande:
    - SAP updates, upgrades and migration
    Overall Project Management in Suisse Romande
    - Several datacenter migrations
    - Services implementation
    - Customer transition and transformation
    - Services improvement (Lean Six Sigma)
    - Internal services improvement Projects
    Overall International Projects and Program management
    - Transition and transformation project in Sweden (global mobile phone business) including bestshoring of some services to India
    - Program management for global customer in Finland specialized in marine engine solutions
    --> Left the company due to duplication and worldwide workforce reduction

  • NESTEC (Nestlé worldwide IS/IT) - SAP Architecture Designer

    2002 - 2005 - Design, implementation and support of worldwide SAP R/3, CRM and EBP solution.
    - Defined operation Standards
    - Primary Interface with customizing and application development teams for CRM and EBP
    - Coordinated SAP full environment refresh strategy
    - Collected and addressed all issues from all involved parties (infrastruture, Application teams, Key users...)
    - Produced and managed the related documentation
    - Participated in the design and administration of the Documentum document management system
    - Defined document management standard procedures
    - Defined templates to be used by the Business Technology Center
    - Supported team communication and organization
    - Ensured knowledge transfer between Business Technology Center and Support Centers
    - Managed several projects in the SAP Basis Area and ITSM area.

  • Nestlé ITOC (European Operation Center) Brussels - Senior System Engineer

    2000 - 2002 SAP Basis Team Lead and Project Manager
    - Setup Monitoring processes in place
    - Managed Servicedesk, Incident, Problem,Change management processes and services implementation projects
    SAP Project Manager
    - Managed Infrastructure Migration Project: European SAP initiatives from Switzerland to French datacenter
    - Managed Infrastructure Migration Project: Nordic SAP infrastructure to German datacenterinfrastructure to German datacenter

    This Service was integrated in a Global initiative at NESTEC Switzerland in Vevey under the 'GLOBE' program which I joined in January 2002.

  • A.D.B. (Siemens) - SAP Basis Administrator

    1999 - 2000 Managed SAP Infrastructure installation Project
    Supported the migration From AS400 to SAP R/3 (NT/Oracle) project
    System administration
    Incident and Problem Management
    Maintenance
    Performance Management
    Continuity Management
    High availability Management...

  • Nestlé Belgilux - Service Desk, Operations, SAP administration

    1994 - 1999 Initialy AS400 and Win-Servers operator , I documented all all processes and procedures in order to delegate my activities to new joiners and moved to the new SAP team to fullfil the role of SAP basis administrator for one year.

  • Haseldonckx - IT Operator AS400

    1989 - 1993 In charge of AS400 operations:
    - Daily, weekly, monthly and yearly operations
    - Performances
    - Backup/restore
    - Batch scheduling
    - Printing
    - Network
    - Database query management
    - Service desk
    - Incident Management
    - Process documentation and reviews

  • Intercom SA - Electricity Distribution Brabant - Trainee - Administration and Maintenance Planning

    1987 - 1989 Maintenance Planning of High Voltage Distribution Infrastructure
    Maintenance of processes documentation
    Interface with HR for Payroll and Holiday/TOIL management
    Reorganization of the team administration and documentation processes

Formations

  • IT Training Academy (Carouge)

    Carouge 2014 - 2015 Bundle of certifications

    PMP certified
    Prince II certified
    Lean Six Sigma Certified
    Scrum Master
    Cobit 4.1 certified
    Cobit 5.0 certified
    ITIL v3 2013 certified
    Lean Six Sigma certified
    CMMI

  • ISEIG Institut Supérieur D'Enseignement D'Informatique De Gestion (Lausanne)

    Lausanne 2005 - 2013 PMP - ITIL V2 foundation + ITIL practitioner + ITIL V3 Bridge + Prince2 + Cobit 4.1

  • VDAB (Heverlee)

    Heverlee 1993 - 1993 Succesfully achieved

    IS/IT - AS400 System Engineer
    MS-DOS
    UNIX Administration
    OFFICE Suite
    Programing: C
    Database Management: MS-Access

  • Ecoles Techniques Du Hainaut (Saint Ghislain)

    Saint Ghislain 1983 - 1986 Bio-Chemistry

  • Université Libre De Bruxelles (Bruxelles)

    Bruxelles 1982 - 1983 Psycho-Pedagogy

  • Collège Saint-Pierre (Jette)

    Jette 1978 - 1982 Science

Réseau

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