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OBS - TRading Solutions
- Customer Service Manager
2010 - maintenant
Manage the supply chain from end to end to:
- Manage the maintenance and business stock in order to comply with delivery specifications contained in Service Level Agreement
- Process orders and stock replenishment using our ORACLE ERP (knowledge of stock management, ordering and billing modules)
- Develop and implement production tracking and quality control systems, analyzing production, quality control, maintenance, and other operational reports, to detect production problems (knowledge in Business Object, MYSQL and VBA)
- Analyze inventories to determine how to increase inventory turns, reduce waste, or optimize customer service.
- Implement a buffer stock based on business trends for orders (approximately 200 references to manage)
- Initiate and coordinate inventory and cost control programs.
- Ensure health and safety of our warehouse
- Ensure support and deployment of the company’s IT solutions (Remedy, Oracle, Sugar CRM, Knowledge tree…)
Manage the Customer Service Center based on the Gen&rgy technology:
- Serve as primary point of contact for any issue regarding ETRADEAL, ETRALOG technologies in order to provide reporting and resolution for all clients of the American continent (USA, Brazil, Mexico)
- Act as senior level contact for escalation of critical incidents on the following technologies: ETRADEAL, ETRALOG, NICE, CYBERTECH, HP
- Liaise with Director of Operations to provide continuous service to clients
- Visit clients sites to perform customer services & technical site surveys
- Monitor Operations team performance, development and satisfaction by monitoring ETRALAB and manage training plan utilizing Skillsoft technology
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Chanel
- Intern – Information Systems project manager assistant
Neuilly-sur-Seine
2009 - 2009
*Maintain and develop a sales forecasting and purchasing budgets software (Cognos technology)
//Maintain software in Europe: ensure technical support to the users and correct problems on the software
//Develop new processes for the users in order to optimize the realisation of the purchasing budgets and sales forecasting: global processes shared by all parts implicated in the project
//Elaborate a Frequently Asked Questions database for the users: improve day to day response time to problems
//Participate in the simplification of the software : gains in process times and software more user friendly
*Develop VBA macro for the after sales service project
//Write book of specifications for the project
//Develop a group of macro to convert data from the old system to be integrated in the new system
//Conduct tests and write support documents for the go live
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