Walter MORAINE

En résumé

Entreprises

• Parametric Technology Corporation - Technical Support Section Manager

  2013 - maintenant

• CA-CIB - IT Support Manager - Back-Office Foreign Exchange/Treasury

  2010 - 2012 Led the largest application-support team of the 6th bank worldwide that provided support to more than 1000 users in Treasury and Foreign-Exchange back-office teams in Paris, London, New York and Hong Kong.
   Led offshore and local teams that provided worldwide Application Support on CALYPSO application (5 instances, 1300 end-users, 2000 monthly tickets)
  - Incident management
  - Problem management (continuous improvement management)
  - Management of the DRP exercises
   Managed the offshore service center
  - KPI Dashboards definition and monitoring
  - Managed the standardization of support processes via procedures creation
  - Setup of periodical controls in order to assess the Support processes
  - In situ assessment of the offshore team
  - Budget review and negotiation with offshore provider (1M€)
  - Training on the company support processes
   Managed major incident resolutions
  - Created the major incident management process for the department
  - Incident manager on business critical situations
  - Responsible for post mortem incident report communication
   Led the weekly End-User committees to streamline the Support team capacity and the business needs
  - Defects list prioritization
  - SLA Compliance check
  - Major incidents review

• Crédit Agricole CIB - Process Manager – Transversal and Corporate IT

  Montrouge 2009 - 2012  Implemented best practices (ITIL) via community creation and management
  - Created and communicated guidelines (incident & problem management, continuous improvement process)
  - Managed the deployment of the Global Support processes by building a community of support team leaders.
   Co-developed
  - specifications of the ticketing tools implementing the Global Support processes
  - reporting tool on the IT Support activities
   Trained, coached and advised support team leaders and offshore teams on implemented and on-going processes
  

• Credit agricole cib - IT Support Team leader – Transversal IT

  Montrouge 2006 - 2010  Built and led several application support teams that supported Risk, Legal, HR and referential systems.
   Created and managed SLA based IT Support service center
  -Managed teams tasks dispatch, weekly planning, on call organization
  -Negotiated and implemented SLAs with end users
  -Defined interaction processes between Support and development teams (Escalation, Support Acceptance Test)
  -Managed the maintenance committee
   Developed IT-Support tools
   ticketing tools (MS Access) interfaced with MS Outlook
   Outlook plug-ins for JIRA (OpenSource ticketing tool) and ClearQuest
   reporting factory to calculate SLA compliance and to consolidate KPIs
   Implemented a knowledge database over wiki

• Le Crédit Lyonnais - Lead developer and technical architect Market Risk

  Villejuif 2000 - 2006  Developed and maintained a regulatory financial reporting factory (PnL, CAD, Cooke, VaR)
   Migrated the calculation engine from a C program on HPUX 11 to a Windows server dll
   Migrated from ASP to ASP.NET/C# and from SYBASE11 to ORACLE9i

Formations

• Université Nancy 1 Henri Poincaré

  Nancy 1999 - 2000 DESS Informatique double compétence//Master Degree in Computer Science

• Université Versailles Saint Quentin

  Saint Quentin En Yvelines 1994 - 1999 Maîtrise de Chimie//Bachelor Degree in Chemistry

Réseau

• Anne-Gaëlle RADENAC

• Didier MAURY

• Helder OLIVEIRA

• Laurent AROCK

• Mardoche MALKA

• Nathalie MARTIN

• Samuel FELLOUS

• Stéphane WATERLOT

• Valéry BARDELANG

• Vincent FOURNOLS