Mes compétences :
Salesforce.com
People Manager
Budgeting
Project management
Business case
Entreprises
Sanoma
- Operations Manager
Helsinki2010 - maintenantSalesforce.com implementation
New Financial reporting (P&L)
Independent
- Free Lance
2010 - 2010I was responsible as free lance to support Microsoft in the update process of their Media declaration process.
Microsoft
- Accounts Receivable Project Lead
Issy-les-Moulineaux.2007 - 2010I managed treasury activities for Microsoft Advertising line of business.
For my role I created and evangelised scorecards, made thorough data analysis, built prediction models in Excel, worked with database tools, decided on the KPI’s and developed/optimized continuous improvement processes (respecting six sigma principles).
Partner with Sales Departments on AR initiatives and work with customers on complex cases ensuring customer satisfaction.
Navision
- Partner Account Manager
STRASBOURG2003 - 2003In this role I worked with a nominative list of Microsoft partners, set up business plans and executed marketing campaigns together with Microsoft’s business partners. This combined with a responsibility for the internal lead distribution and streamlining of Microsoft Business Solutions’ own back office processes.
Microsoft
- Process Manager Sales Operations
Issy-les-Moulineaux.2003 - 2007I optimized and maintained the sales process for Microsoft Online Services related activities. I created Sales Efficiency Metrics and I managed process enabling excellent after sales service towards advertisers and media agencies.
Build data models to support decisions.
Measured and tracked performance on AR for Belgium.
Rolled out and controlled SOX (Sarbanes Oxley) regulations.
I implemented industry initiatives to integrate Internet advertising in MDBID (media)planning tool in Belgium.
Cantab/Après SNT
- Direct Marketeer
1999 - 2002Conducting telesales and direct marketing activities for different ICT service providers in the Netherlands and Belgium.
Supervising team of telesales agents at Microsoft Contact Centre, managing # leads generated, # rich calls, quality of data in CRM.
PEC Trading
- Administrative Job
1998 - 1999Starter job at small company in Leuven: interfacing with both suppliers & customers: AS/400, organize Sales Offers, distribute work between Sales and Operations.
