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Yann LE RHUN

MONTPELLIER

En résumé

De formation commerciale et passionné d'informatique, mon expérience dans le domaine technique et commercial sont un véritable atout dans mon métier.

Mes compétences :
VDI
Cloud computing
Virtualisation
Microsoft
Equallogic

Entreprises

  • DELL S.A. FRANCE

    MONTPELLIER maintenant

  • Dell - SSE Services

    MONTPELLIER 2011 - maintenant FIeld Services Engagement Manager.
    en charge du positionnement Dell Services auprés de PME/PMI.
    Positionnement des offres de services DELL

    - Offres Dell Cloud
    - Offres de services de deploiement Dell
    - Offres de services de Consulting

    ....

    Competences :
    - Stockage : Equallogic, Compellent, EMC
    - Serveurs DELL
    - Logiciels infrastructure (Microsoft, Vmware, Symantec..)

  • DELL - Enterprise Software Business Developpment manager

    MONTPELLIER 2008 - 2011 Responsible for creating and/or supporting thought leadership on a global, regional and/or local level for one or more Dell IT practice areas and marketing strategies. Responsible for market analysis and other Dell IP for one or more Dell IT practice areas. Provides techncial assessment, design , planning & implementation of Software solution
    · Primary expert to construct and deliver the specific solution, scope document, risk profile and corresponding financials and where applicable, provide on a global, country, regional and/or local basis.
    · Composes Statement of Work or other documents, using departmental automation tools as available, to craft detailed and accurate deliverables that specify processes, technology, staffing, and project management involved in proposed services solutions.
    · As needed, provide a "trusted expert advisor" role as a Subject Matter Expert for technical Software.
    Manage and develop all enterprise business software

  • DELL - TSR

    MONTPELLIER 2006 - 2008 The System Consultant is responsible for selling Enterprise product, solutions and services to specific segments. As a function of the external sales team this role works in close collaboration with Account Managers and Account Executives.

    1. Develops strategic relationships with customers and works to be positioned as a trusted advisor on all Enterprise Solutions matters

    2. Develops and sells innovative IT solutions to address customers business needs

    3. Delivers exceptional customer experience in alignment wuith Dell Standards

    4. Develops integrated account plan with Account Executives to identify new enterprise opportunities

    5. Integrates and co-ordinates all elements of the Dell Solution portfolio including demand, delivery and partners

    6. Communicates Dell Solution vision and capability to customers

  • DELL - ISR

    MONTPELLIER 2002 - 2006 Responsible for selling the company's products and services to companies with 50 to 500 employees
    Close sales and take orders typically generated by relational account management.

    PRINCIPAL DUTIES AND RESPONSIBILITIES
    Sell Dell products and services by: placing outbound customer calls, placing outbound prospect calls and responding to customer inbound calls.
    Establish customer relationships with the "decision making unit" : such as purchasing manager, IT-manager, finance manager, general director and other influencers.
    Forecast account goals by analysing various sales reports such as, quotas vs. actual performance, lost sales and leasing.
    Achieve quarterly targets through the management, direction and support of the internal sales team.
    Produce management information such as reports and metrics to help assess our current and projected position against forecast, plan and targets and to take appropriate action where required.

  • DELL - Technician

    MONTPELLIER 2000 - 2002 Provide second-level technical support on basic operational or maintenance of personal computers and /or peripherals using documented procedures and available tools.
    · Guide L1 technical support rep's troubleshooting efforts to identify products that are defective and direct in issuing service calls in accordance with guidelines.
    · Escalate problems when unable to make proper determination.
    · Remain knowledgeable of Dell's product line and service offerings, current industry products and technologies.
    · Remain knowledgeable of Dell's procedural guidelines for issuing service and handling technical escalations.
    · Log and sufficiently document all agent contacts with the Support Specialist group.
    · Identify and provide input on unique or recurring customer problems

  • FNAC - Technical Manager

    IVRY SUR SEINE 1997 - 2000 Technical manager for Fnac Assitance
    10 direct report
    follow technician activty
    follow quality of service delivery
    manage forecast and objectifs
    help to develop technician competencies

  • IBM Global Services - Technician

    Bois-Colombes Cedex 1995 - 1997 Technician for Ibm Global Services.
    Specialist on os/2. windows 3.1
    help customer by phone or on site

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