Yassine BELFASSI

En résumé

Entreprises

• Capgemini - INFRASTRUCTURE & SYSTEMS ENGINEER

  SURESNES 2012 - maintenant * Administration Systems Windows (MCSE)
  Customer Service. * Administration Systems Linux (Redhat CSA in progress)
  Root-cause analysis. * Delivery processing application deployment packages evolution Correction client interfaces
  Quality improvement. (Tomcat, apache...)
  Technical support. * Web statistics Management: Urchin ; Angelfish
  Customer satisfaction. * Creation profiles, modification and deletion of statistical error in Incident Handling
  Systems Administration. * Treatment of VMs, Active Directory / Exchange Processing.
  ERP account management. * Managing SSL certificates: Creations, renewals and installations (apache, nginx, IIS & tomcat)
  Schedulers administration. * Managing Database: SQL Server
  * Focus on building good working relationships within the team and other Resolution Groups

• HP-CDG - COMPUTER CONSOLE OPERATOR

  SALA ALJADIDA 2011 - 2012 * Monitoring and control compliance interventions maintenance providers.
  * Monitoring and analyze the progress of the work and operation of systems, networks, tools
  and devices.
  * Monitoring treatment operations (batch processing and Jobs treatment)
  * Advise and provide technical assistance to the user. ;
  * Resolves Level 1 work orders. Elevates complex and/or high priority problems to the
  appropriate support groups for resolution.
  * Collaborate with external Resolution Groups, including on-site teams, to ensure service levels
  are met or exceeded.
  * Participating in the development of procedures, standards and documentation

• Galvacier - SYSTEMS ADMINISTRATOR

  2011 - 2011 * Analyze and process requests for IT administration and factory in collaboration with
  the IT department headquarters DeltaHolding Morocco.
  * Network administration and computer systems (Windows Server 2003/2008,
  Exchange mail server 2003/2008, Cisco Routers ...)
  * Provide IT support to users.
  
  * Follow IT vendors and service providers Hard and Soft ;
  * Implement the recommendations and procedures

• Pyxicom - IT Technician

  Rabat 2010 - 2011 * Active Directory administration (W2K Server) ;
  * Incident Management and technical applications remotely (VPN) with Pytheas 'ITIL
  compliant'.
  * Qualification / processing / transfer tickets (Incident / request) to Level 2

Formations

• HP University (Shimla)

  Shimla 2011 - 2011 ITIL v3 Foundation issued by EXIN Nederland

Réseau

• Abderrazake ELMRABET

• Amine BENAMER

• Driss SOUDALI

• Elfatmi KHASSIM

• Nadia BENTOUNSI

• Nor-Eddine EL HOUR

• Othmane BRICHA

• Rajae EL HASSANI

• Reda BELFALS

• Soufiane BELGHITI