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Yoka SOLA

NANCY

En résumé

C’est l’aboutissement de plusieurs années, de rencontres,de travail et d’investissement au service de mes passions : le luxe, la mode et la lingerie.Soucieuse de créer et d’apporter de la lingerie haut de gamme d’inspiration française à l’étranger j’ai décidé de donner naissance à mon projet à Prague la ville dorée.
Ce que j’aime par dessus tout dans mon activité, c’est d’avoir la chance d’aller à la rencontre de mes clientes, de passer du temps en leur compagnie afin de mieux comprendre leurs envies.

Mes compétences :
Competition analysis
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook
Microsoft Excel
Marketing
Customer Relationship Management
Community management
SEO

Entreprises

  • Lingerie Yoka Sola - Founder

    2010 - maintenant Yoka Sola is a young French luxury lingerie brand launched in Prague. The aim to provide sexy,

    colourful and elegant lingerie for the Czech market. The products are exclusively sold during

    private event organised with friends.

    Main activity:

    Organizing the sales with an hostess

    Preparing and supervising the production

    Dealing with suppliers: buying fabrics and accessories

  • Estheticon - Marketing Consultany

    2010 - 2010

  • Marketing Department - NET-A-PORTER & Trilingual Customer Care

    2008 - 2009 Provide consistently high standards Customer Care by enhancing the NET-A-PORTER

    customers' experience : answering all telephone calls within three rings and write polite and

    professional letters and emails.

    -Responding appropriately to complaints and inquiries, and following the escalation process set by

    teams leaders and managers as necessary. Always take the ownership of complaints from start to

    finish, overseeing the final resolution

    -Managing the French and German customers inquiries for rest of world using English

    -Liaise with internal departments to ensure that customers expectations are met.

    -Promote repeated contacts and build relationships with customers.

    -Using NET-A-PORTER's fashion awareness and confidence in our products to constantly drives

    sales: maximise cross-sell and up-sell sales opportunities.

    -Proven flexibility as being able to work for different channels: The Outnet.com and

    Jimmychoo.com


    -Cooperation with Marketing Department :

    * Marketing: Weekly segmentation and analysis of the customers' needs by using Voice of

    the Customers tool

    * Online Marketing: Major contribution to French and German web pages.

    * Contribution to the promotions and market researches realised on the French and German

    markets

  • PROCTER&GAMBLE - Education Project Executive

    Asnières-sur-Seine 2007 - 2007 PROCTER&GAMBLE; Education Project Executive in the Department of European Selective

    -Support for the education team in planning and realizing marketing activities for the hairdressers

    in Europe for the selective brands.

    -Tracking reports of the monthly figures for each marketing activities undertaken and completed.

    -Budget work including tracking training costs analysis for each country.

  • JUMP FRANCE - Advertising Executive

    2006 - 2006

Formations

  • Berufsakademie Bad Mergentheim (Bad Mergentheim)

    Bad Mergentheim 2006 - 2007 Marketing and international business administration

  • Idrac Lyon

    Lyon 2004 - 2006 Marketing et gestion des entreprise

  • IDRAC

    Lyon 2004 - 2007 Marketing et Gestion des Entreprises

  • UNIVERSITY OF NANCY

    Nancy 2001 - 2004 Bachelors Degree

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