Younes EL IKLIL

En résumé

Entreprises

• Evolving systems - Solutions Consultant (Marketing and Loyalty) - Telco

  2018 - maintenant Engage with our Business Customers in MENA region to achieve measurable business growth, within their own competitive market, through Digital Engagement with a focus on the Customer Lifetime Value and Innovative Loyalty Programs.
  
  Program Manager for Virgin ME (CVM Projects)

• Tecnotree Corporation - Solutions Manager (Presales)

  2012 - 2018
  My role is to help CSPs on their Digital Innovation Strategies. Defining transformation journeys for both operations and services in order to be aligned with a new consumer behaviour, rapidly learning the value of digital experiences with more advanced industries, and an environment where almost everything is connected.
  
  As a Solutions Manager, I initiated several projects with customers to deliver an omni-channel experience and leverage efficiently all sources of data (e.g. using Analytics to understand and define customer behavior) to provide more intelligent interactions.
  
  In order to overcome challenges in dropping revenues from usual communication services, I have been involved also in defining new digital service models based on IoT technologies and partnerships with OTT providers.

• Capgemini Telecom & Media - Business Applications Consultant

  Paris 2008 - 2012
  - Orange Benelux, Mobistar Belgium - Business/IT Transformation program
  - Maroc Telecom, Rabat - (Customer Care) IS architecture/Process design and Transformation Roadmap
  - Hub Telecom, Airports of Paris Group- IT transformation Roadmap (CRM, Billing & Fulfillment)
  - Axione, Paris -Business process improvement & Process CoE launch
  - Lagardère-Active, Paris: IT Project management support on a TV system migration
  - Capgemini, Group CIO office, Paris: Audit of processes and technical infrastructure dedicated to internal services
  - Renault, Sales dept, Guyancourt: Definition of operational processes for the launch of the new car sharing services
  - Plastic Omnium, Paris: Improvement of Identity and access management processes and infrastructure
  - Canal+, Paris: Audit of existing IT infrastructure and retrofit of the digital broadcast
  - GDF-SUEZ, Saint-Denis : Study of an AMR infrastructure requirements for the group (14 subsidiaries)

• Alcatel-Lucent - Instant Convergent Charing Engineer

  2006 - 2007 Alignment of Charging and customer care products with the group's convergence strategy
  Designed a software solution to support integration of revenue products (ICC - Instant Convergent Charging)
  Supported project teams to launch new products

Formations

• Ecole Nationale Supérieure Des Télécommunications De Bretagne ENSTB

  Brest 2005 - 2008 Ingenieur - Master