Zakaria ABBAR

En résumé

Entreprises

• Capgemini - Service Delivery Manager

  SURESNES 2012 - maintenant Service Delivery Manager – “Lyonnaise Des Eaux – Suez ” Project (Utilities sector):
  • Project management: Team of 35 FTE (Full-time equivalent) and 4000 man/day cost rate.
  • Constitution of an offshore team and implementation of the lean management.
  • Participation in the different project phases (Build to RUN).
  • 2 streams (Application Management and deployment).
  • Managing the test automation project (QTP/UFT by Quality Center).
  • Monitoring of the project KPI’s (Key performance indicators).
  • HR management (recruitment, performance appraisal…).
  • Activity planning (MS Project).
  • Management of multi-cultural, multi-site context (“One team”).
  • Customer Relationship on a daily & weekly basis(“Customer voice”)
  Technical environment: CC&B (CRM & Billing), Oracle, HPQC, QTP, J2EE, Hibernate.
  ____________________________________________________________________________
  
  Project Manager - Project Essilor (International Leader /Lenses industry):
  1) Transition Phase: Knowledge Transfer, Shadowing, Reverse Shadowing.
  2) RUN phase:
  • Management of the team of 15 FTE (Full-time equivalent).
  • 2 scopes (Support Level 2 and 3; Application management).
  • Usage of Service Desk (ITIL).
  • Monitoring of the support activity SLA's (Service Level Agreements)
  • Monitoring of the project KPI’s (Key performance indicators).
  • Management of the workload schedule.
  Technical environment: AS400, Cobol/400, RPG, CL, ARCAD ( Versioning ).
  ____________________________________________________________________________
  
  Trainings and certifications with Capgemini :
  • ITIL.
  • Communication: Proposals and winning speeches.
  • Management: Engagement Manager Capgemini Certificate.

• Logica - Technical Lead

  COMPIEGNE 2008 - 2012 Technical leader – France Telecom (Telco)
  • Configuration management of the Telco billing software (using ARCAD).
  • Versioning (using ARCAD).
  • Change management.
  • Participation in the CAB (Change Advisory Board) of France Telecom.
  • AS400 technical support for the application management team.
  Technical environment: AS400, RPG, SQLRPG, RPGLE, Synon, ARCAD.
  

• Sofa Distribution - Senior Software Programmer

  2002 - 2008 Senior Software Programmer (distribution sector)
  • Maintenance of commercial management applications.
  • Assistance of IT business analysis for all company departments.
  • Deployment of the new applications.
  • Redesign of the information system (AS400 to Windev).
  • Trainings for end-users.
  Technical environment: AS400, RPG, RPGLE, SQLRPG, CL, Windev

• Sopriam - Software Programmer

  Casablanca 2002 - 2002 Software Programmer (Automotive sector)
  • Maintenance of commercial management applications.
  • AS400 system operator: Devices, Users, Printers, Backups…
  Technical environment: AS400, RPG, CL, SQLRPG.
  

Formations

• Al Akhawayn University AUI (Ifrane)

  Ifrane 2015 - maintenant Executive MBA

• Université Hassan 1 Er Faculté Des Sciences Et Techniques Settat (Settat)

  Settat 2008 - 2009 Master's degree

• Institut Supérieur De Gestion Et Informatique (ISGI) (Casablanca)

  Casablanca 2000 - 2002 Professional Degree (2 years after Baccalaureate)

• Lycee Imam Malik (Casablanca)

  Casablanca 1999 - 2000 Baccalaureate

Réseau

• Cherif HEOUAINE

• Faisel CHABLI

• Fatima MARMOUCHI

• Mohamed Rida SALMI

• Tarik RIFAII

• Thomas BRUN

• Yassine CHOUGDALI