Zakaria ABBAR


En résumé

Postgraduate program: Executive MBA (completed year: 2017).
Basic education : computing science; IT projects management
Career : Since 2002:
• Service Delivery Manager (IT projects)
• Technical leader (Computing Science).
• Computer programmer

Mes compétences :
Gestion de projet


  • Capgemini - Service Delivery Manager

    SURESNES 2012 - maintenant Service Delivery Manager – “Lyonnaise Des Eaux – Suez ” Project (Utilities sector):
    • Project management: Team of 35 FTE (Full-time equivalent) and 4000 man/day cost rate.
    • Constitution of an offshore team and implementation of the lean management.
    • Participation in the different project phases (Build to RUN).
    • 2 streams (Application Management and deployment).
    • Managing the test automation project (QTP/UFT by Quality Center).
    • Monitoring of the project KPI’s (Key performance indicators).
    • HR management (recruitment, performance appraisal…).
    • Activity planning (MS Project).
    • Management of multi-cultural, multi-site context (“One team”).
    • Customer Relationship on a daily & weekly basis(“Customer voice”)
    Technical environment: CC&B (CRM & Billing), Oracle, HPQC, QTP, J2EE, Hibernate.

    Project Manager - Project Essilor (International Leader /Lenses industry):
    1) Transition Phase: Knowledge Transfer, Shadowing, Reverse Shadowing.
    2) RUN phase:
    • Management of the team of 15 FTE (Full-time equivalent).
    • 2 scopes (Support Level 2 and 3; Application management).
    • Usage of Service Desk (ITIL).
    • Monitoring of the support activity SLA's (Service Level Agreements)
    • Monitoring of the project KPI’s (Key performance indicators).
    • Management of the workload schedule.
    Technical environment: AS400, Cobol/400, RPG, CL, ARCAD ( Versioning ).

    Trainings and certifications with Capgemini :
    • ITIL.
    • Communication: Proposals and winning speeches.
    • Management: Engagement Manager Capgemini Certificate.
  • Logica - Technical Lead

    COMPIEGNE 2008 - 2012 Technical leader – France Telecom (Telco)
    • Configuration management of the Telco billing software (using ARCAD).
    • Versioning (using ARCAD).
    • Change management.
    • Participation in the CAB (Change Advisory Board) of France Telecom.
    • AS400 technical support for the application management team.
    Technical environment: AS400, RPG, SQLRPG, RPGLE, Synon, ARCAD.
  • Sofa Distribution - Senior Software Programmer

    2002 - 2008 Senior Software Programmer (distribution sector)
    • Maintenance of commercial management applications.
    • Assistance of IT business analysis for all company departments.
    • Deployment of the new applications.
    • Redesign of the information system (AS400 to Windev).
    • Trainings for end-users.
    Technical environment: AS400, RPG, RPGLE, SQLRPG, CL, Windev
  • Sopriam - Software Programmer

    Casablanca 2002 - 2002 Software Programmer (Automotive sector)
    • Maintenance of commercial management applications.
    • AS400 system operator: Devices, Users, Printers, Backups…
    Technical environment: AS400, RPG, CL, SQLRPG.


  • Al Akhawayn University AUI (Ifrane)

    Ifrane 2015 - maintenant Executive MBA
  • Université Hassan 1 Er Faculté Des Sciences Et Techniques Settat (Settat)

    Settat 2008 - 2009 Master's degree
  • Institut Supérieur De Gestion Et Informatique (ISGI) (Casablanca)

    Casablanca 2000 - 2002 Professional Degree (2 years after Baccalaureate)
  • Lycee Imam Malik (Casablanca)

    Casablanca 1999 - 2000 Baccalaureate


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