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Zemfira ZIAZETDINOVA

Paris

En résumé

Dynamique, rigoureuse, organisée, réactive, multiculturelle et parlant plusieurs langues, j'aime participer activement à la valorisation de l'entreprise en développant des relations commerciales entre les acteurs les plus attractifs et performants ayant pour objectif de satisfaire le client final.

Mes compétences :
Microsoft
Négociation commerciale
Team building
Leadership
Esprit d'équipe
Gestion de la relation client
Adobe Photoshop
Dynamics CRM
Communication
Evénementiel

Entreprises

  • The Phone House

    Paris maintenant

  • IKEA Centres Group - Commercial Lease Administrator

    2011 - maintenant To contribute to the opening and the management of IKEA Shopping centres

    * Consolidation of the commercial activity by achieving the optimal tenant mix in line with the catchment area and competitors: prospecting of 800 brands which can create high customer flow for the site of 1 200 000 inhabitants
    * Conception and steering of merchandising plans: positioning and definition of the commercial spots, brands, vertical links for the creation/management of the centre
    * Management of CRM database for 43 shopping malls, 1600 brands and 7000 shops
    * Preparing and signing of the lease agreements
    * Grand Opening and management of 200 shops on 4 existing sites + 1 project
    * Organisation of retail estate events (70 exhibitors + 250 guests during MAPIC/SIEC), Grand Opening of the centres

  • Scc Shopping Center Company - Assistant to Commercial Manager

    paris 2009 - 2011 To enhance the value of the clients' assets and to give visitors a unique experience.

    * Development & commercialisation of the existing centres and of the projects for the landlords (AXA, Amundi, Klépierre, Cora, Unibail, ING, LSGI, etc.)
    * Management of the Turn Over rent of 30 Shopping centres and Retail parks

  • The Phone House - Commercial Property Assistant

    2006 - 2009 To contribute to the opening and the management of the stores for the mobile phone leader

    * Opening of 140 stores in 3 years: subsidiaries and franchises
    * Planning and coordination of construction works and fit outs of 300 stores
    * Reporting to the headquarter office in UK - Carphone Warehouse
    * Signature and renewal of lease agreements
    * Contribution to the increase of the company’s TO: 5-10%/year

  • The Phone House - Customer client advisor

    2004 - 2006 To develop sales of goods and services for Orange Telecom Services

    * Fleet management of 600 000 clients: to be the support for 40 clients (Back Office) and 100 clients (Front Office) daily
    * Listening, analysis and action in order to find customized solutions which will match with clients’ needs
    * Permanent follow-up of high-level goals, constant measures of quantitative and quality results: timing of the calls minute by minute, timekeeping of daily calls, reporting on sales
    * Participation in trainings in order to be up to date on commercial offers, uses and proceedings
    Management of clients’ claims

Formations

Pas de formation renseignée

Réseau

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