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Zied BEHADJ

COURTABOEUF

En résumé

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Entreprises

  • Hewlett Packard - Storage Engineer

    COURTABOEUF 2015 - maintenant Resolving technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification system for HP Storageworks and related products
    Assisting end users to avoid or reduce problem occurrences
    Work in 24x7 environment, supporting customers worldwide(AME, EMEA, APJ)
    Adding case resolution to Knowledge Management System
    Engaging support as needed to ensure SLA demands are met
    Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission critical).
    Proactively assisting internal or external businesses and end users to avoid or reduce problem occurrence.
    Providing direction and guidance to process improvements.
    Articulating recommendations and explain resolutions to clients.

    Provide remote support on the following HP Storage products via phone, email, remote access.
    Storage Arrays and Tape Libraries Product Line exposure:
    3PAR Storage arrays
    MSL Tape Libraries
    HP StoreOnce Backup
    D2D, NAS
    SAN switches

  • Hewlett Packard Enterprise‎ - Networks Engineer

    2015 - maintenant • Work on complex networking problems where analysis of situations or data requires an in-depth evaluation of various network topologies and protocols
    • Provide in-depth technical support for customers and resellers through standard processes for HPN’s Data Center Networking products, such as 3Com / H3C Legacy Customers, HPN’s Core Data Center and Flex Fabric networking, and HPE networking IMC network management application
    • Review and debug network packet traces, product logs, and existing product configuration
    • Write problem resolution documents for HPE’s knowledge database. Transfer technical knowledge when working with other HPE support engineers to avoid repetitive level 2 elevations
    • Develop and implement technical action plans for problem identification, available workarounds or final problem resolution
    • Develop advanced troubleshooting procedure for complex technical problems

  • GlobalNet Tunisie - Team Manager

    Tunis 2013 - 2015 - Assurer le bon déroulement de l'assistance commerciale des clients Pro /particuliers de Gnet
    - Assurer la formation technique et commerciale concernant les solutions de cloud Hosting, solutions de sécurité informatique, solutions de connectivité..
    - Piloter des opérations de vente des services et des produit IT de Gnet
    - Encadrer l'équipe de collaborateurs et les fédérer autour d'un but commun : l'atteinte efficace des objectifs
    - Veillez sur le respect des consignes et des procédures métiers

Formations

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