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Abdel Kader SOUMANA

DAKAR

En résumé

A Business Administration (Management) graduate.
Reliable, trustworthy and meticulous. Able to work on own initiative or as part of a team and can deal with administration duties competently.

Mes compétences :
Commerce international
Management
Développement commercial

Entreprises

  • Senegal Airlines - Pricing & Revenue Manager at Senegal Airlines

    maintenant – Experienced in working on ATPCO Native and Web based Fare Manager
    – Analyzes trends in fare usage, revenue and markets
    – Assesses and segments customers based on market conditions
    – Defines market conditions, including competitive positioning
    – Develops forecasts of revenue changes
    – Identifies and leverages pricing and inventory opportunities
    – Formulates, analyzes and evaluates revenue strategies
    –Analysis and reporting of general price activities across full market

  • Maersk Line Senegal - Communication and Market Intelligence Manager

    Boulogne-Billancourt 2008 - 2010 1. Manages Sales Performance & Intelligence activities including
    establishing KPI breakdown, conducts regular Sales channel reviews,
    prepares & analyzes sales performance and efficiency overview.
    2. Manages Sales systems & Processes including, responsible for data
    quality in base systems. Coordinates global system implementations and
    Sales competency program development.
    3. Manages Communication, Branding & Campaign activities
    including handling general customer communication of customer
    functions & tradeshows.
    4. Execute the entire Customer Satisfaction Survey process. Execute
    internal communication strategy communicates with local media and
    other external stakeholders, handles campaign management.
    Manages all Price Coordination activities including disseminates
    regularly price guidelines on minimum and target prices for Sales
    channels. Establishes competitive tariff to attract more ‘Online'
    customers.
    2. Sales forecast reviews and subsequent Freight List/Budget
    submissions.
    3. Deployment and network related discussions.
    4. Manages pricing of specific business including clarifies terms, special
    requirements for Direct & Reefer Sales tender contracts. Reviews past
    performance to determine attractiveness and follow up on business
    priced.
    5. Manages Yield Optimization including monthly reports to check best
    cargo mix and optimal yield is being generated. Develops plan for yield
    optimization including identifying relative attractiveness of different
    cargo.
    6. Manages Communication activities including communicates market
    development, changes to price competitiveness for corrective action.
    References available upon request

  • Maersk Lines Senegal - Export Customer Service Representative

    2004 - 2008 • Customers’ satisfaction by offering a second to none service.
    • Respecting deadlines.
    • Data Quality in general.
    • E-commerce by promoting this feature to our customers.

    Responsible for the selling of Maersk Line export services in Senegal.
    Specific tasks including but are not limited to:

    -Sell and promote Maersk Line services whenever possible.
    -Provide customers with details of the full Maersk Line range of services
    and service information as requested including but not only schedules,
    equipment specifications and sales guide matters.
    -Answer/handle customer’s queries and problems in a professional and
    fast manner leaving no questions unanswered and no customers waiting.
    -Handle all activities in accordance with Maersk Line procedures and
    guidelines (including any specific procedure that might be in place in the
    Senegal agencies).
    -Handle all activities within the scope of the department in the
    perspective of customer satisfaction, productivity and cost efficiency.
    -Maintain proactive communication and efficient processes with the rest
    of the Maersk Line organization, in particular on customer base,
    competition and market changes, sales lead and rate requests.
    -Actively maintain the image and name of Maersk in the market.
    -Liaise with order handling and documentation staff concerning issues
    met with customers and assist for settlement of procedures meeting
    customer's requirements.

Formations

  • Institut Africain De Management (Dakar)

    Dakar 2000 - 2004 Human Resources Management

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