- Service Delivery Management, ITIL, PRINCE2
- Information Management Specialist with over 11 years of experience in Service Desk Management, Network Operating Center, and Helpdesk.
o Technical Support Service Delivery Management.
o Offshoring ITO, Team Building / Leadership.
o Problem, Change, Access, and Incident Management.
o Project management: PRINCE2
o Customer Service / Support.
o Process Development. Capacity Planning.
o People Management & Development.
o ITSM, BSM, BMC, CA, PMP, BPO, Cloud computing, BPM, HP, IBM, IT Governance, PMO.
- Excellent written and verbal communication skills in both English and French, and ability to establish and maintain effective relationships with customers.
Mes compétences :
verbal communication skills
training of Service Management staff and performan
Service Desk Management
Responsible for procedure improvements
People Management & Development
Microsoft Windows 2000 Server
Manage the resolution
Good prioritization skills