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Abderrahmane ARFA

Vincennes

En résumé

Telecom expertise (business processes, strategy, organisation, information systems, marketing, …)
Business reporting, Marketing Monitoring, training & develpment and consulting
Governance / Organisation of the decision process

Spécialisations :Customer Service, Call Center, Offshore Management, Quality Management, Quality Monitoring, Process Management, ISO9000, TQM, EFQM, TL9000, Six Sigma, ITIL, Customer Service;
Management and Competence Development, Metrics and Reporting, Training & Development, Budgetting.

Mes compétences :
Conseil

Entreprises

  • Sofrecom - Directeur General de Sofrecom ALGERIE

    Vincennes 2013 - maintenant

  • ETHIOTELECOM ADDIS ABABA - CHIEF QUALITY AND PROCESS OFFICER

    2012 - 2013

  • INWI Casablanca MAROC - Quality Director

    2010 - 2012

  • Etisalat in UAE Dubai & Abu Dhabi - ACS project manager for Etisalat IPTV project in UAE Dubai & Abu Dhabi

    2010 - 2010 For SoftAtHome company
    Implementation and integration of an Auto Configuration System (ACS) in Etisalat IPTV Project in coordination with international companies based in India and in Dubai.

    •Guaranty the delivery of Set Top Box able to be upgraded by the ACS with a firmware of 20 Mb.
    •Provide operational Gateway from different manufacturers
    •Define and follow the interoperability test between equipments
    •Propose a methodology for the Friendly User Test
    •Communicate and inform the high level management on project progress (report, alerts,KPI,…)

  • Senior consultant at Sofrecom for AUGERE in Pakistan - Project manager

    2008 - 2009 Project leader for Augere Pakistan Karachi (new Internet service provider, emerging markets)

    Team leader of a team of 3 senior consultants in charge of the following:
    - Design and implementation of mains processes as :
    Strategy/Organization, Marketing/Sales, Customer relationship, Finance and Human Resources.
    - Training on Processes monitoring
    - Definition and implementation of key performance indicators (KPIs) to the executive committee

  • Sofrecom senior consultant at Almadar mobile operator (900 000 customers, 500 employees) - Senior consultant on Business processes

    2008 - 2008 Advise the executive committee of mobile operator Almadar (900 000 customers, 500 employees) in the company change management process.

    - Controlling and Monitoring the transformation by performing an actions plan framework identified during the assessment phase.
    - Know-how transfer and best practices sharing: communication and training plans.
    - Monthly reporting of the project key performance indicators (KPIs) to the executive committee.

  • Sofrecom - Deputy director and Quality manager of the IT business unit

    Vincennes 2006 - 2008

  • France Telecom - Chief Quality Officer in YEMEN,Sanaa

    Paris 2004 - 2006 At TeleYemen I was involved in following department mainly Quality and Technical.

    Management: Leading a Quality engineering team for different projects, deeply involved in project planning, resource management and responsible for meeting deadlines for special project as Product launch ,IT change and Network rollout.

    Financial: Following costs and in charge of the Company dash board.

    Engineering/Technical: As a CQO I worked on main projects with different mobile operators.

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