Ahmed Ouahbi KHOMSI

En résumé

Entreprises

• Transcore Branch Dubai - Senior IT/Telecom Technical Support

  2013 - 2014 * Installation, configuration and customization of network Analyzer 8.0 ;
  * Validate the VoIP / VLAN / WAN Network solutions at customer site ;
  * Installing and configuring computer hardware operating systems and applications;
  * Monitoring and maintaining computer systems and networks;
  * Crisis management (OUTAGE) for confirmation and outbreak of internal process; Customers incidents Communication Management (from been trigged till the incident get closed) ;
  * Technical reporting and contribution in the product evolution Coordination among teams (Deployment teams, support Level 3, R&D) and customers;
  * Coordinating and managing interventions for hardware replacement.
  * Coaching trainees during their training in Fixed Access Technical support team.
  * Training in Rome, Italy on Configuration and maintenance of IP and ATM DSLAM (Stinger FS )
  * Configuration of Sun Solaris 10 Solaris, 5520 AWS and 5520 AMS Platform Installation, to manage IP and ATM DSLAM in our Lab.
  * Reproduction of customer technical issues in our Lab (73xx ASAM, 73xx ISAM, Stinger) .
  * Deployment and configuration of various equipments, in Fixed Access Team .

• Arbor Network - Senior Post-Sales Support Engineer – EMEA

  2012 - 2013 • Delivering Professional Services to Arbor Customers and Partners in EMEA
  • Deploying Arbor’s product into customer networks in EMEA
  • Delivering formal and/or informal Technical Training of Arbor’s products to customers and partners
  • Troubleshooting, diagnosing and resolving technical customer issues associated with Arbor Networks’ equipment on-site at the customer site.
  • Replicating and testing customer configurations in a lab environment,
  • Recreating, tracking, and verifying software defects in the field or under lab conditions reported by customers,
  • Interfacing with other technical support management personnel, engineering and product management to escalate and resolve customer issues.
  • Interfacing closing with the EMEA sales management to determine service priorities, and update them as needed on service and support activities
  • Performing, as required, on-site upgrade activities or investigations of reported problems,
  • Providing feedback from customers to product management and engineering teams via appropriate systems
  • Remaining up to date on all Arbor products and services
  , and
  • Maintaining on-call phone availability.
  

• IP Division - Expert

  2011 - 2013 IP Network Analyzer Expert - IP Division META Region - Alcatel-Lucent -
  * Validate the IP Network solutions at customer site ;
  * Convince the customer technical representative that we provide the best technical solutions .
  * Installation, configuration and customization of network Analyzer 8.0
  * Investigation and troubleshooting on Network analyzer issues.
  * Make a technical presentation to Sales Team, and explain all the new functionalities of NA 8.0
  * Escalate bug to R&D team for more investigations. ;
  * Daily follow-up meeting with the project Manager

• Alcatel Lucent - IP Network Analyzer Expert - IP Division META Region – Alcatel-Lucent -

  Paris 2011 - 2012 • Validate the IP Network solutions at customer site
  • Convince the customer technical representative that we provide the best technical solutions .
  • Installation, configuration and customization of network Analyzer 8.0
  • Investigation and troubleshooting on Network analyzer issues.
  • Make a technical presentation to Sales Team, and explain all the new functionalities of NA 8.0
  • Escalate bug to R&D team for more investigations.
  • Daily follow-up meeting with the project Manager
  

• Alcatel Lucent - Senior Fixed Access Network Engineer – Fixed Access META region-- Alcatel-Lucent-

  Paris 2009 - 2011 Installing and configuring computer hardware operating systems and applications;
  • Monitoring and maintaining computer systems and networks;
  • Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
  • Troubleshooting system and network problems and diagnosing and solving hardware/software faults;
  • Providing support, including procedural documentation and relevant reports;
  • Following diagrams and written instructions to repair a fault or set up a system;
  • Supporting the roll-out of new applications;
  • Setting up new users' accounts and profiles and dealing with password issues;
  • Responding within agreed time limits to call-outs;
  • Working continuously on a task until completion
  

• Alcatel-Lucent - Senior Fixed Access Network Engineer

  Paris 2009 - 2011 * Installing and configuring computer hardware operating systems and applications;
  * Monitoring and maintaining computer systems and networks;
  * Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
  * Troubleshooting system and network problems and diagnosing and solving hardware/software faults;
  * Providing support, including procedural documentation and relevant reports;
  * Following diagrams and written instructions to repair a fault or set up a system;
  * Supporting the roll-out of new applications;
  * Setting up new users' accounts and profiles and dealing with password issues;
  * Responding within agreed time limits to call-outs;
  * Working continuously on a task until completion
  Engineer Technical Support - Pro-Active Maintenance Center over META Region - Alcatel-Lucent

Formations

• Columbia University (New York)

  New York 2013 - 2014 Certificate of Workplace Harassment

• Columbia University (New York)

  New York 2013 - 2014 Certificate of Technology Use

• Columbia Business School (New York)

  New York 2013 - 2014 Certificate of Ethics

• Alcatel University

  Colombes 2012 - 2012 TL 9000 certification
  
  (Continual improvement, problem solving, KPI and Customer satisfaction);

• Ecole Nationale Supérieure D'Arts Et Métiers - ENSAM-Meknès (Meknes)

  Meknes 2003 - 2007 Bachelor Degree
  
  Gestion de projet , Management , Expertise Technique

• ENSAM (Meknes)

  Meknes 2002 - 2007 Bachelors Degree
  
  Ingenieur Telecom

Réseau

• Abdelmajid BOUGRA

• Alae CHENTOUI

• Badre KHAYER

• Brahim ZAHOUI

• Khalil LASFAR

• Nathalie ORHAN

• Tarik HALAL

• Yvon LAIZET