Mes compétences :
Microsoft Windows 9x
Microsoft Access
MPLS (MultiProtocol Label Switching)
IP
problem solving
VoIP (Voice over IP)
UNIX
Technical Support
SS7
Operating systems
Microsoft Word
Microsoft Windows XP
Microsoft Windows 2000 Professional
Microsoft PowerPoint
Microsoft Excel
Microsoft DOS
Media Gateway
Linux
LAN/WAN > WAN
LAN/WAN > VLAN
Improving Customer Experience
GSM
GPRS
FTP
Domain Name Server Protocol
Customers incidents Communication Management
Crisis management
Continuous Improvement
Cisco Switches/Routers
CCNA
Alcatel