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Alae EL MOKADEM

Bezons

En résumé

Mes compétences :
VMware ESX
ITIL Foundation V3
Microsoft Windows Server
Cisco Certified Network Associate
Citrix
Management opérationnel
Lean IT
Incident Management
Team Management
Personal Home Page
Microsoft Windows
Forecasting
Backup Management
performing root causes analysis
manage monitoring tools
change risk management
Workload planning
Visual Basic .NET
UNIX
UML/OMT
Training of Projects management and communication
Training implementation
Shell
Service analysis
Security policy implementation
SQL
Root cause analysis
Risk Management
Production Management
Problem Management
Patch management
Oracle PL/SQL
Oracle 9i
Oracle 10G
Operational Management
NetBeans
MySQL
Microsoft Windows XP
Microsoft Windows 2008 Server
Microsoft Windows 2003 Server
Microsoft Windows 2000 Server
Microsoft Windows 2000 Professional
Microsoft Visual Studio
Microsoft SQL Server
Microsoft Project
Microsoft Internet Information Server
Microsoft C-SHARP
Microsoft Access
Merise Methodology
McAfee ePolicy Orchestrator
Macromedia Flash
Macromedia Dreamw

Entreprises

  • Atos - Platform Expert

    Bezons 2015 - maintenant
  • AtoS - Project Manager

    Bezons 2014 - 2015
  • Atos - Service Manager

    Bezons 2011 - 2014
  • Windows Spain & France - Operational Unit Manager

    2010 - 2011 Operational Unit Manager (OU :Windows Spain & France): AtoS
    Operational Management:

    * Assisting users having encountered difficulties using Windows information systems ;
    * Studying complex situations and performing root causes analysis ;
    * Making an Interface between users and service providers ;
    * Managing complaints efficiently and professionally ;
    * Making proposals & plans for continual improvement (PDCA) ;
    * Ensuring that KPI's and indicators are followed-up and respected ;
    * Participating in weekly meeting for service review, and for new service agreements ;
    * Participating in transition phase : meetings, tests, Knowledge transfer

    Team Management:

    * Managing a team of 28 collaborators (Computer Systems engineers) ;
    * Helping with training and development
    * Help keep the team focused & on track ;
    * Organise & facilitate regular staff meetings.
  • Atos - Windows Systems Engineer

    Bezons 2009 - 2010 *Managing and troubleshooting Windows systems 2K,2K3,2K8
    * Patch management ;
    * Ensuring the servers security via MCafee Epolicy orchestrator ;
    * Elaborating capacity plan reports for proactivity ;
    * Publishing applications and allocating permissions via CITRIX ;
    * VMWARE VSPHERE 5.0 configuring & troubleshooting ;
    * Ensuring the MCO plan (maintenance in operational condition) ;
    * Treating servers incidents and problems ;
    * Redacting CIP's (change implementation plans) for change risk management ;
    * Performing small/large production changes
  • AWSM - Stagiaire

    2007 - 2007

Formations

  • EXIN - Organisme De Certification ITIL (Paris)

    Paris 2015 - 2015 PRINCE2 PRACTITIONER in Project Management
  • EXIN - Organisme De Certification ITIL (Paris)

    Paris 2014 - 2014 PRINCE2 Foundation in Project Management
  • VMWare (Casablanca)

    Casablanca 2014 - 2014 Vmware Vsphere 5.5 Install, Configure and Manage
  • EXIN - Organisme De Certification ITIL (Casablanca)

    Casablanca 2012 - 2012 Certification ITIL V3 Foundation
  • MICROSOFT CERTIFICATIONS (Casablanca)

    Casablanca 2006 - 2006 70-290 Windows 2003
  • EHECT - ECOLE DES HAUTES ETUDES COMMERCIALES TECHNIQUES ET INFORMATIQUE (Tanger)

    Tanger 2005 - 2009 Bachelor Computer science

    Ecole Des Hautes Etudes Commerciales Et Techniques
  • Ibn Al Khatib High School Of Tangier (Tanger)

    Tanger 2003 - 2004 Baccalaureate Degree

    Certifications & Trainings
    * Certified Microsoft Professional (70-270, 70-290)
    * Certified CCNA Cisco Network Associate
    * PRINCE2 Foundation Certificate in Project Management
    *Training implementation of Windows 2008 clustering
    *Training of Projects management and communication
    *Team management

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