Mes compétences :
Profit and Loss Accounts
managed the Company
business development and management
Handled statistical analysis
Bookkeeping
Entreprises
Union des Français de l'Etranger (UFE)
- President
2012 - maintenantUnion des Français de l’Etranger (UFE) is a worldwide organisation, recognised by the French Government with the aim to protect the interests of French citizens living abroad. The Association welcomes and organises social events to help the French community settle in Hong Kong (the community is estimated at 17,000 people). It also helps promote French culture and language.
Responsibilities:
- participation at consular meetings to discuss scholarships, charitable actions and security
- identification of problems and issues faced by the French community in Hong Kong and
implementation of solutions to help (unemployment/entrepreneurs/visa acquisition)
- organization of conferences/networking activities/sporting/cultural and fund raising events
- recruitment and management of voluntary helpers sitting on the administrative committee (13 people)
- organization of fund raising events (TELETHON/FONDS ASSOCIATIF DE SOLIDARITE)
- set up of communication campaigns (social networks/newsletters/website and PR)
- supervision of all departments within the Association (book-keeping/membership for individuals and companies/administration and marketing/IT/conferences and events)
- coordination with the Head Office in Paris and its General Committee
- increase of UFE members by 150%/email data base by 40%/Facebook likes by 150%
- elaboration of strategic partnerships (BANQUE TRANSATLANTIQUE/FIDINAM/CLUB MED/ PIERRE ET PLACEMENTS/NOVELVY RETRAITE/AGS FOUR WINDS GROSPIRON ASIA/ACCOR/ ROSEMONT/PERNOD RICARD/TV5 MONDE/SOTHEBY ‘s INTERNATIONAL REALTY)
- active member since 2012
Ms Alecs Tours
- Operations Manager
2012 - maintenantWe organise bespoke and exclusive city tours for tourists visiting Hong Kong, for locals wishing to immerse themselves in Hong Kong’s exclusive lifestyle and for corporate groups intent on experiencing Hong Kong with a difference.
By combining extensive travel experience with unparalleled insider knowledge and access to many of Hong Kong’s most exclusive venues, Ms Alecs Tours provides professionalism, quality, peace of mind anditineraries to enable you to discover Hong Kong with a twist.
Ultimately, we specialise in the business of creating unforgettable memories in what is undoubtedly one of the greatest cities in the world
Responsibilities:
• start up environment
• planning of the Company’s objectives
• market analysis (bespoke and exclusive tours of Hong Kong)
• target customers (French and English speakers/groups/FIT’s/corporates and VIPs)
• development of the concept: “step inside exclusive Hong Kong” (discovery of unusual places/private visits/bespoke tours/invitations to VIP events)
• business plan: sales objectives/USP/finance/budget/marketing/licences/communication plan
• pricing
• product offerings development: city tours and itineraries (art/culture/gastronomy/historic tours/beauty/excursions/ shopping)
• brochures and website conception (JUMP WEB SERVICES LTD/partnership with Lorette ROBERTS)
• management of the Company’s operations department (reservations/tour logistics)
• customer relations: FITs/corporates (DRAGAGE/BNP PARIBAS/GINESTIE MAGELLAN PALEY-VINCENT/ROTHSCHILD/NATIXIS/EMIRATES/JONES LANG LASALLE/LIGHTFOOT TRAVEL/BRITISH CONSULATE GENERAL) and VIPs: Serge BETSEN/délégation du MOCA (MUSEUM OF CONTEMPORARY ART-MIAMI)
• public relations (LE PETIT JOURNAL/PLAYTIMES/HONGKONG ECHOS/HONGKONG MADAME/TRAIT D’UNION)
Lightfoot Travel
- Brand Ambassador
2011 - 2012Lightfoot Travel offers a fresh take on bespoke luxury travel....Let our experts guide you toward unique destinations and out of this world experiences.
Responsibilities:
• Networked on behalf of the Company to increase their client base
• Supported the Company in all their marketing/PR and communication activities
Macau.com Ltd
- Operations Manager
2006 - 2007Macau.com Limited is an on-line travel company which specialises in Macau inbound business. Its tag line is "Your window to the New Macau", with the aim of opening customers' eyes to the new leisure environment that Macau is now offering. The opening of the Cotai strip with its large resort/casino hotels has changed the demographics of tourists staying in Macau. Macau.com helped promote this new beginning by offering static and dynamic information content in 6 languages with a booking engine to enable customers to book their travel arrangements online
Responsibilities:
• start up environment
• planning and management of all divisions within the Company (administration/sales and marketing/ product development/operations/reservations/hotel negotiations/call centre/finance and IT)
• development of the Company’s visual identity (logo creation)
• website design comprising the addition of a reservation system (GDS) and a payment gateway (IPS)
• customer service and relation (CRM)
• set up of marketing campaigns
• development of strategic relationships (VIVA MACAU / 57 hotels)
• elaboration of budget for shareholders’ approval and sales forecast (900 bookings/day)
• acquisition of the Company’s travel licence from MGTO (Macau’s Tourism Board)
• recruitment and training of key executives (15 people)
CENDANT CORPORATION - GULLIVERS TRAVEL ANGENCY/OCTOPUSTRAVEL LTD
- Project manager / SE Asia Manager
2000 - 2006GULLIVERS TRAVEL AGENCY - INDIA (2006)
Responsibilities
• implementation of GTA’s office in INDIA
• set up reporting processes between INDIA and the head office in Hong Kong
• set up the operation and administration departments
• coordination with the local call centre
• set up the profit and loss department
OctopusTravel.com is an innovative on-line travel company with offices around the world and offering discounted hotels, apartments, sightseeing tours, travel guides and other related services in 112 countries. The Company was acquired in 2005 by Cendant Corporation, one of the world's largest and most geographically diverse conglomerates of travel brands and distribution businesses. In 2006, Cendant sent me to GTA's office in India to oversee and project manage the establishment of their new office in Delhi.
Responsibilities:
• management of the Company (operation/product development/sales and marketing/accounting)
• coordination with the hotel negotiation department
• market and competitive analysis
• hotel selection and pricing to feature on the website
• marketing campaign and public relations
• objectives set up with affiliates
• strategic development and presentation of the Company’s services to major prospective clients and decision makers within Hong Kong (PRICELINE.COM/MINGPAO.COM/MSN)
• recruitment and training of employees to high performance standards
• elaboration of marketing campaigns/PR with affiliates
• exhibits at travel fairs (ITE/WTM)
• presentation of analytical reports to board members (operational status/future strategy/ management and business performance issues)
Gullivers Travel Agency (GTA)
- Profit Analyst Manager - Sydney
1998 - 2000Gullivers Travel Agency is a wholesale travel agent providing ground travel arrangements to travel agents around the world.; Global
Responsibilities:
• establishment and management of GTA’s worldwide profit and loss departments
in all of the sales offices of the Company (Hong Kong/Taipei/Seoul/Bangkok/Singapore/Tokyo/ Osaka/Fukuoka/London/New York and Sydney)
• investigation and analysis of losses
• reporting findings to the CEO of the Company
• identification and rectification of problem areas
• recovery of losses of US$ 1,000,000
• set up of operational procedures and checks to avoid collection problems
• recruitment/training and supervision of staff in the above offices
Profit Analyst Supervisor - Hong Kong (1998)
Responsibilities
• establishment of a profit and loss department in Hong Kong
• investigation and analysis of losses
• recovery of HK$ 1,000,000
Gulliver's Travel Agency (GTA)
- Customer Service Excecutive
1996 - 1998• investigation and treatment of customer complaints
• negotiation of compensation with hotels to avoid losses
• reduction of the number of complaints by 10%
• statistical and analysis reports
Gulliver's Travel Agency (GTA)
- Group and Incentive Hotel Reservation Executive
1994 - 1996• group hotel reservations with large hotel groups (ACCOR/IHG/LUCIEN BARRIERE)
and independent hotels (LA MERE POULARD/SAINT SAUVEUR/HOTEL SPLENDID)
• increase of the number of hotel reservations in FRANCE by 20%
• negotiation of competitive rates in order to win businesses
• customer service (B2B - NANHWA/CHINA TRAVEL/HONG THAI TRAVEL SERVICE/ JBC TRAVEL/JETSTAR/DIESENHAUS)
In cooperation with HKU Space, Hong Kong
Degree received with First Class Honours
Dissertation: Economic impact of social networks on the hotel industry in Hong Kong
