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Alexandre TOURNIER

Biberach an der Riss

En résumé

Mes compétences :
Customer support
Hydraulic
Manager
Manager Quality
Quality
Satisfaction client
Support
Vapor cycle system
Integrated air system
Management
Qualité
Service client

Entreprises

  • Liebherr - CUSTOMER SUPPORT ENGINEER

    Biberach an der Riss 2012 - maintenant  Responsible for technical support in all military programs (A400M, DASSAUT, etc...)
     Guarantor of Customer satisfaction
     Ensure technical leadership between Liebherr and its customers
     Answer to all technical queries raised by customers regarding ATA 21, 27, 29, 30, 35, 36.
     Performance and reliability follow-up
     In charge of technical investigation in order to identify roots causes.
     Initiate /follow up corrective action through working party organization in collaboration with the design office, quality and methods departments.
     Provide aircraft users/owners, manufacturers and repair stations with onsite technical assistance for trouble-shooting.
     Implementation of A 400M training courses (ATA 21, 30, 36) dedicated to LIEBHERR AEROSPACE systems.
     Develop troubleshooting procedure and analysis in order to reduce the « No Fault Found » Rate.
     Check and approve technical publications (VSB, CMM, SIL, AMM, TSM….).

  • Liebherr - Customer Support Specialist

    Biberach an der Riss 2008 - 2012  Liaison for all technical queries raised by customers regarding LIEBHERR’s equipments & systems (Flights Controls & Air systems,)
     Provide on-site technical assistance on request
     Focal point for the A400M program during flight test phases ( at Seville & Toulouse)
     Perform trouble shooting & provide technical analysis.

  • Société ATIS aeronautique - Inspecteur qualité mécanique sur chaine d'assemblage A380

    2008 - 2008

  • ARMEE DE L'AIR - A/C Manager on helicopter “FENNEC " ML 2 (NTI2)

    Paris 2006 - 2008 Management of 8 persons:
     Daily task dispatch
     Follow-up of technicians progress
     Liaison with others involved services.
     Ensure a daily reporting to the contractor (officers)
     Responsible for the schedule compliance.
     In charge to manage every unscheduled event (eg. Logisitic issues)
     Both inspection & certification of the tasks carried out by the technicans

Formations

  • Ecole De Formation Des Sous-Officiers Armée De L'Air (EFSOAA) EFSOAA (Rochefort)

    Rochefort 2001 - 2002 brevet superieur

Réseau

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