Ali KERKOUR

En résumé

Entreprises

• SERCA - Chef de projet

  2015 - maintenant Chef de projet et responsable technique en télécommunication, au sein du Groupe Casino à St Etienne.
  - Au sein du service Telecom de Serca (Service Casino) gestion des projets liés à la téléphonie, sonorisation et Drive.
  o Maintenance du parc existant
  o Migration vers solution IP
  
  - Gestion de projet de déploiement de solution IT et Telecom.
  o Planification
  o Installation
  o Optimisation
  

• Emirates Airlines - Senior Project Manager

  Paris 2014 - 2015 Solution Delivery Manager pour Emirates Group basé à Dubaï Emirats Arabe Unis.
  
  - Au sein IT Infrastructure d’Emirates Group gestion des projets d’acquisition de Services et de solution.
  - Gestion de projet de solution d’infrastructure :
  o EFSS Enterprise File Sharing
  o Bring Your Own Device : Intégration des appareils personnel des utilisateurs Emirates (Laptop, Tablettes, et SMART phones)
  o Outstation Support : Gestion des RFQ et négociation financière pour le support des sites dans le monde hors des Emirats Arabe Unis.
  

• BT France - Senior Project Manager

  Paris 2012 - 2014 I was appointed to manage multiple projects across several British Telecom France clients.
  
  Saint Gobain Project:
  With a long international history, which began in France in 1665 when the Royal Glass works was established, the Saint-Gobain group is now the world leader on habitat and construction markets, providing innovative solutions to save energy and protect the environment.
  Functional scope: Interconnecting up to 1000 sites on the new MPLS ADSL Connect+ Product on the 21 CN Platform and ttransferring support from Amsterdam to Thurso helpdesk, under BTCS (BT Converge Services) responsibility.
  Objectives:
   Resource Planning
   Manage internal and external resources towards projects completion
   Responsible of a smooth transformation
   Responsible for all the communication & reporting to stakeholders
  
  Achievements:
   Full client satisfaction
   Award more project to start after current project completion
   Strengthened DATA across around 1000 physical sites
  
  Nexans Project:
  TOIP project with migration of the existing VOIP solution to Cisco TOIP solution; through BT Network and SIP Trunking.
  
  Renault-Nissan Project:
  BID for a WAN transformation on 60 sites in the world and BT domestic solution in Spain and Portugal.
  
  L’Oreal Project:
  Telepresence and HD Visio project, implementation of 3 TP rooms (TX9000) and 9 HD55 Profile through the BTC MPLS connection to the BTC Data Center.

• Alcatel-Lucent - Project Manager

  Paris 2008 - 2012 I was appointed to manage multiple projects across several Alcatel-Lucent clients
  
  Dubai Airport Project:
  Dubai airport is a largest airport in the Middle East and the more active in terms of traffic.
  
  Functional scope: Interconnecting up to 16,000 users within different physical sites with information related to different departments of the airport(customs, immigrations, flights…)Unified communication: voicemail, email, VOIP
  
  Responsibilities:
  - Resource Planning
  - Manage internal and external resources towards projects completion
  - Responsible over budget
  - Responsible for all the communication & reporting to stakeholders
  - Identifying strength and weaknesses within several areas of the project and putting in place corrective and preventive action plan
  
  Achievements:
  - Project completed on deadline
  - $100,000 saving on budget
  - Reshuffling of teams (including appointment of external suppliers)
  - Managed to gain full trust and support of the client
  - Appointed by client on other projects
  
  
  Qatar Army Project:
  
  The Qatar Armed Forces are the military forces of Qatar. The country maintains a modest military force of approximately 11,800 men, including an army (8,500), navy (1,800) and air force (1,500).
  Functional scope: Standard voice system upgraded to voice over IP (VOIP) and implementation of a new DATA network to cover Qatar Army Intelligence Service (22 physical sites), interconnected with existing Qatar Army network.
  
  Objectives:
  - Managed the project from the design phase to the go live
  - Understanding the functional scope, responsible for liaising with client and match the day to day operations with client’s objectives
  - Resource planning, manage internal and external resources
  - Operational responsibilities of project cost and budget
  - Main point of contact for stakeholders
  
  Achievements:
  - Full client satisfaction
  - Award more project to start after current project completion
  - Strengthened DATA & VOIP security across 22 physical sites
  
  
  Etisalat UAE Project:
  
  Etisalat is one of the Internet hubs in the Middle East, providing connectivity to other telecommunications operators in the region. It is also the largest carrier of international voice traffic in the Middle East and Africa, and the 12th largest voice carrier in the world.
  Functional scope: Deploying a new voice network based on Alcatel-Lucent infrastructure, including unified communications and fax server application.
  
  Objectives:
  - Resource Planning
  - Manage internal and external resources towards projects completion
  - Responsible over budget
  - Responsible for all the communication & reporting to stakeholders
  - Identifying strength and weaknesses of the solution and putting in place corrective and preventive action plan
  
  Achievements:
  - Project completed on deadline
  - Managed to gain full trust and support of the client
  - Appointed by client on other projects

• ALTEN France - On Behalf of Alcatel-Lucent Professional Services as Telecom Solution Engineer

  2004 - 2008 As Alcatel-Lucent expert, I managed and resolved incidents on the Alcatel-Lucent Solution for the XL clients, and if necessary involved Alcatel-Lucent R&D for a hot fix.
  Portfolio: Orange OBS, Caterpillar, Societe Generale, Abu Dhabi Commercial Bank, Advance 2000, Verizon, Clark Country School District, USA Army.
  
  Objectives:
  - Restore the client satisfaction
  - Responsible of the client telecom infrastructure
  - Create maintenance process in order to avoid the incidents
  - Main point of contact for the customer
  
  Achievements:
  - Full client satisfaction
  - Project success leading to several other project
  - Strengthened the client competence

• ETDE - Telecom Solution Engineer

  MONTIGNY LE BRETONNEUX 2002 - 2004 Manage telecom infrastructures of the Pierre Favre project all along the sales cycle in Castres (France).
  
  Objectives:
  - Build team in order to maintained the voice network of the client
  - Responsible of the good functioning of the telecom infrastructure
  - Create the maintenance process definition
  - Main point of contact for the customer
  
  Achievements:
  - Contribution to pre-sales from an operational standpoint: scheduling, project management plan development, control of cost estimates accuracy
  - Participated to contract negotiation in support of the Sales team
  - Managed and developed project team (5p)
  - Contributed to the Pierre Favre Company management process definition

• ESR - Telecom Engineer Alcatel Expert

  Courbevoie 2002 - 2000 Telecom Engineer Alcatel Expert
  In charge of technical support of Alcatel Enterprise (Lyon, France)
  Objectives:
  - Main point of contact for the customer
  - Resolve the client issues remotely
  - Manage if necessary onsite intervention
  
  Achievements:
  - Full client satisfaction
  - Strengthened the client competence

• OSIATIS France - Network and system Administrator

  1998 - 1999 LAN Installation, configuration and support, Software upgrading and hot-line
  Objectives:
  - Main point of contact for the end users
  - Resolve the end users issues
  - Create maintenance process in order to avoid the incidents
  
  Achievements:
  - Full client satisfaction
  - Creation of a knowledge database
  - Strengthened the end user competence

Formations

• NICEPHORE NIEPCE

  Chalon Sur Saone 1995 - 1997 Electronique
  
  Electronique

Réseau

• Chedly GHARBI

• Didier TOUATI

• François BAUGE

• Ghanem KERKOUR

• Pierre HERIAUT

• Redouane AICHOUR

• Samy KEGHIDA

• Social TECHNET