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Anaëlle PALLADINO

Saint-Ouen cedex

En résumé

A highly motivated and enthusiastic person with excellent communication and organization skills with the will and determination needed to succeed.

Entreprises

  • Kuoni - FIT Reservation Executive

    Saint-Ouen cedex 2013 - maintenant I process bookings, new request, amendments and cancellations efficiently and accurately of hotel reservations based in France.
    Also I provide suitable alternatives when required and negotiate possible compensations when needed.
    I deal with suppliers and process their queries quickly while developing a perfect partnership.
    Most of the time I maximise profits by encouraging hotels to add extra allotment and work with offers in order to increase sales.
    I always provide a prompt and courteous quality of service at all time.
  • Maritz - Market Research Interviewer

    2013 - 2013 Gathering information about the opinions, satisfaction and experiences that people have had regarding their Nissan car in France.
  • Intercontinental Hotels Group - Hotel Receptionist

    Atlanta 2011 - 2013 Checking in and checking out of guests, creating individual and group booking, ensuring that the entire guest experience is managed professionally by providing an excellent quality of service and earning customer's loyalty.
  • Crédit Agricole Centre Recrute - Customer service assistant

    Tours 2010 - 2010 Managing financial operations with a commercial awareness, making finance transfers, opening accounts, advising customers with an analytical approach to problem solving and support customers using good communication skills.
  • Pal'Loc - Assistant manager

    2006 - 2010 Responsible for managing diaries, drafting letters, welcoming new guests, participating in the promotion of the establishment, supervising the cleanliness of the rooms, the swimming pool and the garden, organizing the different entertainments, and providing a perfect quality of service.

Formations

  • Université Paris 1 Pantheon Sorbonne

    Paris 2011 - 2012 Hotellerie et Tourisme, Hebergement touristique
  • Frances King School Of English (London)

    London 2010 - 2011 TOEIC - English certificate
  • Lycée Bellevue (Fort De France)

    Fort De France 2008 - 2010 BTS Tourisme Animation Gestion Touristiques Locales

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