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Creative Labs
- Internal Account Manager
2010 - maintenant
> Customer Relationship Management: Improving business processes, Provide channel support, Customer visits and preparation for sales meetings, Review all contracts and agreements, Conduct update conference calls.
> Sales Support: Overseeing order flow and shipping management, Channel inventory awareness and reaction, Sales reporting, Achieving quarterly targets.
> Customer Query Management: Claims management and resolution (Pricing, Marketing, Operational issues, Rebates), Reconciliation.
> E-tailers Management: Ranging and Content management for the French e-tail market (Amazon, CDiscount, Pixmania, etc.).
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Creative Labs
- Returns Management Specialist
2009 - 2010
>Relationship Management: liaison with customers and service partners, including visits on site to represent Creative (Nordics, Germany and France), after-sales contracts discussion.
> RMA Process Management: New customer queries handling process implementation, Training, Development of documentation for both customers and internal requirements, Routines enhancements, Working on the new worldwide RMA system/website.
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Creative Labs
- Channel Co-Ordinator
2008 - 2009
Provide Customers Support and Channel Returns Management: Interfacing with customers, logistic partners, local sales offices, IT, customer service and finance in order to ensure a good turnaround time with RMA related activities (meetings, reporting, payments, credit notes, claims, discrepancies, delays, etc.)
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Creative Labs.
- Channel Support Administrator
2007 - 2008
Provide administration to the return process: Online return system overview, Monitor end user and retailer activity. RMA collection organization.
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Decathlon
- Department Manager
Villeneuve d'Ascq
2006 - 2007
> Management of the profit centre (€ 3.5 millions per year): in charge of economic forecasting of the activity and the department trading account through turnover, margin level, personnel expenses and stock value.
> Personnel Management: Responsible for a team of 10 sales assistants.
§ Recruitment: in charge of the candidates selection, the interviews, and the hiring.§ Training: develop the skills of each collaborator with an adapted programme.
§ Animation: individual interviews (priorities, results, personal development) and team meetings (launching of peak seasons and events preparation).
> Management of the Commercial Activity:
§ Commercial animation: creation of point-of-sale advertising, launching of special offers and events organization (evening parties for customers and sports demonstrations).
§ Stocks management: market fulfilment, stock turnover and fight against stock shortage.
§ Shelf-space management: department layout and shelves profitability.
§ Range management: choice of range width and depth, in order to cater for customer needs.
> Store Running: opening and closing, logistic flows management, security, cash desk and customer relationship management (including litigations).
