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Arnaud BRETILLON

Sunnyvale

En résumé

Mes compétences :
Project management
People Management
Service Management
Customer service
CUSTOMER SATISFACTION
Customer Relationship Management

Entreprises

  • NetApp - Director - Support & Operations

    Sunnyvale 2011 - maintenant Responsible for post-sales services for NetApp's top customers

  • Netapp - Senior manager - DT Dedicated Support

    Sunnyvale 2010 - 2011 Founded and run the dedicated support organization for DT

  • Netapp - Senior Manager - APAC Technical Support

    Sunnyvale 2005 - 2010 Founded and ran the APAC support center for Netapp out of China and Japan. Responsible for supporting all Netapp APAC customers.

  • Netapp - Technical Support Engineer promoted to Technical Support manager

    Sunnyvale 2003 - 2005 Created and developed the French support team in the EMEA support center.

  • IBM - Technical Support Engineer

    Bois-Colombes 2001 - 2003 Occupied various position in the EMEA support center.

Formations

  • Cal State San Bernardino University CSUSB (San Bernardino)

    San Bernardino 2000 - 2001 MBA in Corporate Management

  • Heriot-Watt University (Edinburgh)

    Edinburgh 1999 - 2000 International Marketing

  • ASSAS DESS Droit Européen des Affaires

    Paris 1995 - 1997 Administration and Economic Sciences

Réseau

Annuaire des membres :