Arnaud LOUVET

En résumé

Entreprises

• Coface - Business Analyst

  Bois-Colombes 2017 - 2017 85%:
  - Documenting existing processes and procedures;
  - Analyzing and extracting requirements from the business;
  - Prioritize requirements and create conceptual prototypes and mock-ups;
  - Translating and simplifying business requirements;
  - Business requirements management and communication;
  - Automation of recurring tasks;
  - Business requirements analysis, testing (UAT) and corrections when needed;
  - Application enhancement and development;
  - Installation and deployment via communication and training.
  - Support and collaboration with IT team (internal team)
  - intermediary between business and IT
  15%:
  - Constant training to be able to provide support to the Customer department when needed;
  - Support Client Services and Contract Services during particularly busy period;
  - Creating and updating processes and procedures guidelines.
  
  Tools: Microsoft Pack Office (Excel, Word, PowerPoint) , Visio 2016, Paint, PDF, and the different internal systems.

• BNP Paribas Securities Services - Account Manager Corporate Actions - Permanent Position

  Pantin 2015 - 2017 55%:
  - Customer relationship management.
  - Manage customers’ requests by conducting investigations with all relevant parties.
  - Inform customers on any operations and processing issues that may occur.
  - Customers’ responses monitoring at Corporate Actions level (deadlines on all markets).
  - Ensure monitoring of customers’ financial portfolio and their instructions.
  - Ensure all relevant and Corporate Actions communications have been sent to customers.
  - Production of presentations and statistics for customers meeting.
  45%:
  - Manage and control of operational risks created by the activity.
  - Evaluate and improve the quality of services to customers.
  - Keep procedures and all relevant documentation up to date.
  - Keep abreast of new financial and internal regulations.
  - Support other departments during particularly busy period.
  

• TravelFactory - SEO Assistant - Intern

  Clichy 2014 - 2014 70%:
  - Write original, powerful SEO content for blogs, websites and Social Media.
  - Effectively use of header tags and keywords.
  - Develop relationship with other websites to obtain backlinks.
  - Keep abreast of white hat and black hat tactics so as not to violate search engine guidelines.
  - Brainstorming to find new SEO and SMO strategies to implement.
  - Tools used: Facebook for business, Majestic SEO, Twitter/Facebook/Google+/Youtube/Wordpress.
  20%:
  - Support provided to Public Relations.
  - Video editing for internal use and communications.
  - Tools used: Paint, PhotoFilter, Windows Movie Maker.
  10%:
  - Creation of an internship report about the company, the mission and the results.
  

• Gocad Services - Marketing Research - Intern

  Sèvres 2013 - 2013 50%:
  - Documenting- Marketing research: multichannel platform’s market in France, direct and indirect competitors, suppliers, and distribution.
  - Documenting – Evolution of means of communication: from classical antiquity to nowadays.
  - Documenting Internet user’s behaviour, e-mailing history and best practice.
  40%:
  - Client Service Department: Provide technical support for client’s online access.
  Provide commercial support for direct sales.
  - Assist in commercial reporting and mailing quality control.
  10%:
  - Creation of an internship report about the company, the mission and the results.
  

• Marceau SARL - Responsible for Unsold

  2012 - 2012 Summer Job:
  - Back flow management using internal scanning system;
  - Stock management: Triage, palatalization, database keep up to date via internal system;
  - Know how to use a pallet truck;
  

• Marionnaud - Marketing Research - Intern

  Paris 2012 - 2012 Company’s objective: change of location.
  Mission: Production of a market study for the perfumery.
  
  80%:
  - Documenting- Marketing research: perfumery’s market in Amiens, direct and indirect competitors, suppliers, and distribution.
  - Creation of a quantitative research. Editing, conducting and analysing a survey using Sphinx.
  - Production of a market study. Reviews and Recommendations have been done for the company.
  20%:
  - Creation of an internship report about the company, the mission and the results.
  

• Intersport - Event Manager Assistant - Intern

  Longjumeau 2011 - 2011 Mission: creation of a promotional event.
  
  80%:
  - Creation and management of the communication (Facebook, emailing and flyers);
  - Suppliers management for the event (caterer, and print worker);
  - Creation of a satisfaction survey (use of Sphinx);
  - Production of a reports for the company (reviews and recommendations).
  20%:
  - Creation of an internship report about the company, the mission and the results.
  
  

• Teknet - Intern

  2004 - 2004 First experience in a company:
  70%:
  - Observation of a graphic artist's daily missions;
  - Observation of the company’s workflow;
  - Welcoming clients and technical support in a cybercafé;
  30%:
  - Creation of an internship report about:
  the company, a specific job, and my mission.

Formations

• Carleton University (Ottawa)

  Ottawa 2012 - 2013 ERASMUS Program
  

• ESC Amiens

  Amiens 2011 - 2015 Master de Recherche
  
  Master de Recherche
  Master Degree

• ENC BESSIERES (Paris)

  Paris 2009 - 2011

• Lycée Français De Tananarive (Antananarivo, Madagascar)

  Antananarivo, Madagascar 2008 - 2009 Baccalauréat
  
  Mention: Assez Bien

Réseau

• Adeline BIANCHI

• Andry RATSARAZAKA

• Badr BELAHRACH

• Cedric HO-FUH

• Clic MY JOB

• Florence MALLET

• Laurent James MAGNAN

• Maeva RAZAFINTSEHENO

• Mithra MANICOME

• Patrick JARNOUX