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EservGlobal
- PMO Services Delivery - Directeur Projets
Malakoff
2015 - 2017
Responsible for the supervision of Services Delivery team composed of Project managers in UAE, France & Indonesia along with consultants and administrative staff assigned to projects to ensure it is on schedule and within budget.
- Reporting overall program status to steering group and CxO levels
- Leading and developing strong communication and working relationships with staff, management, subcontractors and clients which support collaborative work practices
- Enhancing PMO framework, procedures and systems, identifying opportunities for increased efficiencies cost-effectiveness and service improvements
- Managing logistics, procurement and technical teams (30 persons) across four geographical areas worldwide
Key Achievements:
Coached PMs and team members using PMO concepts to improve their project management capability
Redefined Services Delivery processes and PM methodology: revamping of PMP, Risk Management, Project Life Cycle, Internal and External communications tools and templates
Enhanced Project Dashboards and Reporting using Project On-Line and other collaborative tools
Contributed to switch colleagues to healthy lifestyle and participating to sports & team building events
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EservGlobal
- PROGRAM DIRECTOR
Malakoff
2014 - 2015
Ensured the definition and execution of projects planning, charter, scope, business case, change management plan, delivery plan and status updates within the organization.
- Led and directed delivery organization consisted of project managers and technical consultants
- Human and financial resource management including monthly and quarterly projections
- Produced internal and external executive level presentations which measured project status and progress
- Support to pre-sales activities and involvement into bid management cycle
Key Achievements:
* Performed projects oversight to monitor and control projects health status (scope, schedule, cost, quality and client satisfaction): successful implementation of Mobile Money (Digital Wallet), Mobile AirTime TopUp and Electronic Recharge turnkey projects for telecom operators and financial institutions (~4 M EUR )
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EservGlobal
- PROGRAM MANAGER - Senior Project manager
Malakoff
2013 - 2014
Zain Group account: Mobile Money and Electronic Voucher Distribution solutions implementation
- Accountable for Projects GPM & P&L, Overall GPM, high resource utilization rates, client satisfaction and repeat business in the region
- Responsible for the profitable and operationally sound performance of our portfolio of projects and delivering high quality solutions that result in highly satisfied customers
- Contract Management, response to RFPs, negotiation of Master Service Agreements (MSA) and SLAs
Key Achievements:
* Successful strategic roll-out of Mobile Money solutions in complex environment (Iraq, Somaliland, KSA) that became external references and lead to contract expansions
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Alcatel Lucent
- SENIOR PROJECT MANAGER
Paris
2006 - 2013
Etisalat UAE Account: deployment of LTE 4G, GSM, GPON, Femtocells & In-Building Solutions
Managed End to End delivery of complex and cross-functional programs; main customer interface for all operational aspects, coordination with deployment, sales, presales, procurement and delivery operations during pre and post sales phases. Executed project following industry best practices in project management from PMI.
- Resources forecasting, equipment and 3rd party material ordering necessary to achieve contractual deliverables
- Project control including financial, schedule & risks management
- Resolving issues and conflicts during contract implementation and providing action plans
- Conducting status meetings and customer reviews, customer satisfaction & relationship management
Key Achievements:
* First Etisalat LTE 4G turnkey project in UAE, deployment of 200 radio sites (~30 M EUR )
* Expansion of 2G networks, renewal of maintenance & services contracts (~4 M EUR ). Successful field trials: Femtocell & LTE 4G technologies
* In-Building Solution deployment of 300 sites in UAE in VIP locations. 3rd party costs reduced by 30% (~4 M EUR ). Ensured on-time and on-budget network delivery
* Obtained Senior Project Management award
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Nortel
- PROJECT MANAGER
Toronto
2005 - 2006
Orange & Bouygues Telecom accounts: implementation of 2G and 3G GSM networks in 2 largest French regions.
- Responsible for E2E planning and management of financials, risks, costs, operational performance and customers relation
- Managed project communication to all stakeholders and ensured that radio site installations met customer's requirements and customer quality standards.
Key Achievements:
* 3G networks launched within client's commercial plans ;
* Ensured high levels of client satisfaction
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Swisscom
- PROJECT MANAGER
2004 - 2006
Deployment of 100 Wi-Fi hotspots in France in luxury hotels, business centers and residential areas.
- Controlled project schedule, cost, quality and delivery. Selected & trained four subcontractors
- Managed all stakeholders including 3rd party and suppliers as well as internal customers
- Network Design validation, site engineering and technical support to end users
Key Achievements:
* Hotspots covered within contractual schedule, subcontractor costs reduced by 20% ;
* Excellent feedback received from hotels owners and end-customers
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Alcatel Lucent
- TECHNICAL SUPPORT ENGINEER & QUALITY MANAGER
Paris
2001 - 2003
Telecom Egypt account: SDH Transmission, Optical & Wireless Network Division
Provided technical support of Alcatel SDH optical & microwave transmission products to technicians and field engineers. Operations follow-up by using & introducing MS-Project tool into the Optics division.
Trained the technical staff to quality standards: security, safety, reporting, and organization.
Ensured continuous improvement of quality assurance and control by conducting internal audits, site surveys and monitoring corrective and preventive actions.
Key Achievements:
* Successful certification of ISO 9000v2000 standard, implementation of TL9000 Quality Indicators. Reduced customer backlog of serious technical issues that lead to projects acceptances. Telecom Egypt customer satisfaction increased by 40% as per external surveys
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Alcatel-Lucent
- PROJECT MANAGER ASSISTANT
Paris
2001 - 2001
Customer interface Far East Region SDH transmission networks. Coordinated with operations management to insure on time delivery for all new Optical SDH services and network expansions.
