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Arnaud RÉCHÈDE

PAU

En résumé

Mes compétences :
Customer Relationship Management
team building
strategic development
problem solving
pre-sales coordination
people management
negotiation skills
managed a telephone data
coordination of the strategic focus and organizati
contract negotiations
back office
analytical skills
Project Management
Profit and Loss Accounts
Market analysis
Human Resources Management
Forecasting
Client Reporting
Call Center Management
Business Development

Entreprises

  • Grupo KONECTA Maroc - Managing Director

    2008 - 2013 Grupo KONECTA is a Spanish multinational created in 1999 for Banco Santander's back office services. Since then it has
    diversified into Call Center activities (and outsourcing for different Clients) although Call Center remains the main activity
    of the group, other sectors of activity are recruitment, marketing, travel agency, HR outsourcing, consulting... Currently
    14 000 are employed in 10 different countries: Spain, Morocco, Portugal, UK, Brazil, Argentina, Chili, Mexico, Columbia ,

  • ARVATO BERTELSMANN - Projects Manager

    ZAC du Bois Rigault Nord à Vendin-le-Vieil 2007 - 2008 In Morocco, Arvato Bertelsmann is one the largest call center with 8 operations sites in the country and over 6 000
    employees. Worldwide Arvato has over 30 000 employees in more than 40 countries (www.arvato.com).

    Accomplishments & responsibilities

    Manager of a business unit of 200 employees for Mobile Phone Front Office Customers Care activities and SAS
    for the French Marke and managed a telephone data service during one quarter.

    In charge of trading activities, sales & incomes, resulted in a 300 % turnover increase.

    Directly reported to the Managing Director of the site and in charge of Client Reporting and meetings.

  • Callone - Operational Manager in Call centers

    2005 - 2006

  • UMANIS MANAGED SERVICES - Manager

    Levallois-Perret 2005 - 2006 Callone is the Call Center branch which is the main activity of UMANIS MANAGED SERVICES group. UMANIS is a
    French SS2i based in Paris with production facilities in Levallois-Perret (Region of Paris), Toulouse and Pau (South-West
    of France) (www.callone.com).

    Accomplishments & responsibilities

    Manager of external contractors in Morocco (Atento - I2C - Transcom) in Tangier and Casablanca (4 sites and
    team of 100 employees) for Telesales activities B2B & B2C directed to the French market.

    As guarantor of profitability of offshore activities for Callone my mission consisted in making our partners
    autonomous within a year and a half. The mission was successful.

  • UMANIS MANAGED SERVICES - Team Manager

    Levallois-Perret 2004 - 2005 Accomplishments & responsibilities

    After 4 months as Tele-seller, I became Manager of a team of 30 Customer Care Service Advisers in Tele-sales
    (Inbound & outbound calls B2B & B2C), pre-sales coordination & quality Surveys activities.

    In charge of training, coaching and sales results improvement.

  • Several - Various

    2002 - 2004 I worked for different companies in South-West of France like TELE2 (Telecom company), Association of
    Tarbes' Dealers and for the family owned business (Yamaha, BMW, KTM Motorbikes dealer).

Formations

Pas de formation renseignée

Réseau

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