Barbora FLEGELOVA

En résumé

Entreprises

• Amazon - Fraud Analyst

  Clichy 2017 - 2018 - Analyzing suspicious seller transactions and profiles to mitigate risk for Amazon, buyers, and merchants
  - Managing and mentoring individuals to deliver results according to highest standards
  - Partnering/collaborating with other Investigators and balancing workload in order to schedule efficient workflow and meet all specific performance metrics
  - Identifying process gaps and barriers in order to provide a first class customer experience
  - Troubleshooting and conducting analyses of investigator’s dashboard and other internal tools to achieve productivity targets and operations metrics
  - Reviewing personal work achievements and determine own productivity to be able to meet the business objectives throughout reaching goals daily
  
  Strengths gained:
  Problem-solving and analytical skills when taking complex decisions based on gathered data
  Delivering excellent results in a very short timeframe
  Excellent ability to multitask & ability to prioritize for saving time

• Paper Chase - Sales Assistant

  2016 - 2017 - Maximizing the store's sales and profitability through the delivery of unequalled levels of customer service and effective product knowledge
  - Support management in motivating the team and assisting them in achieving agreed objectives
  - Meeting individual and team sales targets by maximizing sales at every opportunity
  - Dealing with customer enquiries professionally and effectively, and in line with the Paperchase customer service programme
  - Developing the brand name and image of the company through compliance with all company policy and procedures
  - Promoting high visual merchandising standards; ensuring that store housekeeping standards are continually achieved

• Wargaming.net - BUSINESS DEVELOPMENT

  2014 - 2015

• TNT - MARKETING SUPPORT

  2013 - 2014 - Wrote, proofread and edited internal communication ;
  - Designed propagation materials ;
  - Translated from English to Czech ;
  - Administrated TNT websites, intranet, and internal e-shop
  - Developed professional marketing competences by assisting a marketing manager

• Telefonica - AMBASSADOR / Press Agent & Marketing Manager, Circle of Youth

  Madrid 2013 - 2014 - Mentored young social entrepreneurs to successfully finish their projects
  founded by the Telefonica Foundation
  - Promoted Think Big expert future steps of Think Big project based on my
  active involvement in the project
  - Acquired leadership & entrepreneurial skills through guiding young social
  entrepreneurs and the informal group Circle of Youth

Formations

• Groupe ESC Troyes

  Troyes 2014 - 2015 Erasmus

• Université De Finance Et Administration

  République Tchèque 2013 - 2015 Master

• Université De Finance Et Administration (Prague)

  Prague 2010 - 2013 Bac+3

Réseau

• Cosmin REMETEA

• Emilie ONG

• Eppa ECOLE

• Laure BUISSET

• Magazine ITALIE-FRANCE

• M. Lénaïc BERTHELOT