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Kyriba France
- Advanced Support Consultant
Saint Cloud
2012 - maintenant
Treasury Management Solutions
The deep financial crisis of the past several years has created a huge amount of sensitivity toward liquidity and visibility into cash. For many companies, reduced sales and frozen credit lines made it necessary to check balances several times a day, to ensure there was enough liquidity to maintain operations. At the other end of the spectrum, for those companies that were strong enough to ride out the storm relatively unscathed, balances swelled enormously, as companies began hoarding cash at a record rate.
In order for organizations to thrive in this climate, treasury teams need the robust tools, accurate data and detailed analysis to make confident and actionable decisions that will enable the company to thrive.
Proactive Treasury Management is a new approach to treasury, delivered exclusively by Kyriba. It gives organizations the power to anticipate, plan and initiate change rather than react to events; optimize and protect cash – the lifeblood of the organization; and deliver strategic execution of their growth plans.
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ADP
- First Line Support Analyst
Nanterre
2008 - 2011
The Company
- ADP Dealer Services is the leading global provider of Dealer Management Systems, related software and services to the automotive industry.
- Leveraging over 60 years of experience and subsidiary of a Automatic Data Processing, Inc., a US public corporation with total Revenue of $9 billion, with approx. 585,000 clients worldwide, 45,000 associates of which its Dealer Services Division represents $1.4 billion and approx. 7,000 associates.
- ADP Dealer Services International (outside US & Canada) has Revenue of $400 million and operations in over 90 countries (Headquarters in Hungerford, England)
- We are growing in the Latin America market with a lot of opportunities for the company and the career for each associate.
The Position
Provide assistance to customers with queries and problems relating to the Autoline application software post-implementation. Also provide the customers with a wide variety of other services including the software updates and other chargeable services
• Undertake a wide variety of support calls and provide an efficient support service to all customers in accordance with the terms of the Service Level Agreement ensuring that all targets are met, including priority calls
• Actively participate in team motivation and encourage a positive work ethic
• Resolve complex calls and encourage others to undertake these, offering assistance
• Follow departmental standards and procedures
• To work effectively in a team environment, providing help and coaching when required
• Produce Autoline information for use externally and internally via help sheets or the knowledge base system
• Communicate regularly with team members, others departments or management, in relation to effective escalation and resolution of customer issues
• Work with the Team Leaders to ensure daily activities are focused on achievement of departmental and customer objectives
• Identify the training needs of support analysts and participate in their training
• Undertake any other projects as defined by their Team Leader or Manager
• Identification and implementation of new initiatives.
• Ensure that the call logging system is utilised correctly and update all calls on a regular basis with action undertaken
• To liaise with customers regarding support issues, any outstanding problems or account management issues
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Ethos
- Responsable Logistique et commercial
PARIS
2005 - 2008
• Mise en place du progiciel de gestion commerciale Sage ligne 30, décembre 2006, puis Sage ligne 100 en 2008.
• Référencement articles et création de base de données articles.
• Suivi clients et services clients : présentation collections, prise de commandes
• Ventes sur Salons professionnelles et grands publics.
• Relations avec les fournisseurs pour l’importation des marchandises ( Inde )
• Facturation, relance clients, propositions et offres commerciales ciblées.
• Prospection clients en France : élargissement du réseau de distribution.
