En résumé

Retraité de SITA.AERO (Société International de Télécommunication Aéronautique) 1988-2011(23ans); postes occupé: Field Service Engineer/Centre Service Manager/country manager

Telecom project install and operations drive for both of SITA and OBS (Orange Business Services)

Team leader player for a team of 6 engineers,Pro-active, motivated, very business orientated, strategic thinker and very adaptable Willing to work with diverse worldwide cultures.
Could accept either a full or part time working.

Mes compétences :
SITA/OBS customers :upgrade/maintenace/operations
SITA lead team for a group of 6 engineers
SITA/OBS Network :upgrade/maintenace/operations
SITA/OBS (Orange Business Services) project mangr
SITA CUTE System deployment in more tahn 7 airport
maintenance of whole Electronic and Telecom sector
SITA Training
manage the customer
manage Airport
leave planning
highly competitive Client Service Management
fault management
development of skills and abilities
develop a close
design and implementation of the supported product
Responsible for people manager activities
Responsible for incident management
Perform change management
Microsoft Passport
Manage the first line responsibility
Manage local suppliers


  • Société Internationale de Télécommunications - Field service engineer leader & country manager

    2005 - maintenant Authorized signatory of SITA in Managing Company and its branch offices in Morocco as per defined company policies.
    Responsible to coordinate with Ministries, Government Authorities, Telecom Operators, state administrations, law firms etc.
    Responsible to manage Airport & workshop operations & team of engineers who are working at 2 locations to manage the following :SITA/OBS Network and all its Morocco users, SITA/OBS 7 centers, SITA CUTE System, BRS and PH that are deployed in 7 Morocco airports (CMN.RAK.AGA.NDR.TNG.SRA&OUN) and 7 service centers (CAS.CMN1.CMN2.RAK.AGA & RBA.) across Morocco.
  • - Morocco country manager JUL1988-MAY2011

    1988 - maintenant Poste occupés a SITA.AERO :
    Field Service Engineer
    Center Service Manager
    Country manager
  • - Account manager

    1988 - maintenant To lead the Team to deliver best-in-class and highly competitive Client Service Management to SITA'scustomers and to OBS customers.

    To be accountable for customer satisfaction among customer and business area in scope.

    To ensure that issues adversely affecting the delivery of any service or affecting customer satisfaction are dealt with speedily and effectively

    In close cooperation with Sales and the Business Division, to share the accountability in the in-scope revenue, contract renewals or new business

    Managing the team's headcount planning, objectives and resource allocation to customer(s)

    Managing the development of skills and abilities of both, team and individuals,

    Ensuring that training and certification programs are completed as required

    To develop a close working relationship with SITA's account manager[s] and to actively contribute with Sales in identifying and winning new customer business opportunities or contract renewals.

    To (help) manage the customer's expectations, have overall Country responsibility for the customer's level of satisfaction with the products and services provided by SITA and be responsible for the results of the customer surveys.
  • SITA.AERO - Field service engineer,team leader & country manager

    1988 - maintenant Responsible to manage Airport & Workshop operations with a team of engineers working for 7 Service Centers in Morocco/
    Provide Service & Infrastructure Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs) and as per the definedSITA ITSM standard processes.

    Perform change management, configurations, design and implementation of the supported products and systems.

    Achieving and exceeding customer satisfaction indicators.

    Support Bid teams on customized support solutions and costing if/when required.

    Monitor incident resolution and change requests completion as per SLA and chasing up with the various resolver groups as appropriate.

    Implement technical change requests ensuring all system changes follow agreed policy and comply with requirements.

    Work with cross-functional teams to design extensions to the existing applications.

    Manage the first line responsibility and budgets for the local maintenance facility, field operations serviceprovided and escalations.

    Manage local suppliers in the provision of services for the SITA Field Operations centre and report on services provided to management.

    Responsible for people manager activities, including hiring of new engineers, leave planning, training and development of team and biannually performance review of each team member etc.
  • - Customer support

    1988 - 2003 Perform all installations, customer support and repairs with new and existing connections or customer equipment according to SITA/OBS standards and procedures.

    To maximize customer satisfaction with the delivery of first class on site field repairs, installations and preventative maintenance.

    To liaise with various service providers and PTT.

    Responsible for incident management, problem rectification, ensuring correct escalation path is followed for SITA/OBS customers including Airlines & PTT related incidents/call, with the closing comments at Trillium.

    Coordination with SITA/ORANGE and Airlines representatives from different regions of the world for fault management

    Experience of using Clarify for the faults reporting and update during duties performed at OBS help desk/service desk in India and Cairo
  • SITA.AERO - Field service engineer leader & country manager

    1988 - 1988
  • Time Division - FSE

    1988 - 1988 TIMPLEX TDM (Time Division Multiplexing) SITA Training Cairo 1990.
    SITA NETWORK UPGRADE TO HSN (High Speed Network)
  • Schlumberger SPES - Technician & chief of Lab

    1982 - 1986 Electronic maintenace 1982 - 1986 (4 ans) Specialized Maintenance Technicians play a prominent, critical role in Schlumberger service quality. Whether supporting field teams in service operational centers or at the well site, his responsibilities are great: maintaining, troubleshooting, and repairing the high-tech tools, electronics, and equipment essential to the timely success of client jobs (Logging). Held in high regard within the company and greatly respected by the field, Schlumberger considers Maintenance Technicians to be a key business differentiator.

    * Perform calibration and Q-Check for geophysics tools and put a green tag on it: ILD-EEccentralizer , NPLC Nuclear Porosity Lithology Cartridge, DIT-E Dual Induction Tool etc...
    * Perfom Q-Check of CSU Cyber Service Unit: OFU, CPU etc.. ;
    * Troubshooting of faulty tools returning from the rig with red card.
    * Complies with all company and regulatory HS&E and quality and IT standards and policies.
    * Wears Personal Protective Equipment (PPE) as required and keeps required HS&E and SQ certifications up-to-date.
    * Develops the necessary competency to safely operate assigned equipment.
    * Performs basic fluids additive selection, documents and reports results properly (for relevant businesses).
    * Completes all the required learning objects and courses as defined in current standards.
    * Assists the senior laboratory technician and fluid technical engineer in ensuring clean, orderly and safe working conditions in the laboratory, disposal of laboratory waste according to properly conducted methods and internal audits.
    * Develops an advanced understanding of knowledge management tools for a succesful LOGGING.
    * Develops advanced skills in additive selection and design of fluids systems used in assigned sub-segments.
    * Participates in the district HS&E and quality initiatives and programs including risk assessments, quality improvements, and emergency response plans.
    * Performs risk analysis and identifies an addresses potential safety hazards. Corrects and report hazards immediately to supervisor.
    * All other duties as assigned by supervisor.
  • STMicroelectronics - Maintenance electronique

    1981 - 1983 Responsibilities
    Performs electronic maintenance and calibration for a variety of machineries used in the
    Semiconductor production; this require a well knowledge of the automation processes of
    Each machine and the features of the electronic component related to it,
  • JEUMONT Electric - R&D

    1979 - 1981 Responsibilities:
    Perform different electronics tasks (hardware) trough: specifications, simulations,
    Design, measures and tests, electrical verification ...
    Working inside a team of electronic engineers to perform a large project of PABX
    Production ...)


  • IUT De Brest (Brest)

    Brest 1977 - 1979 DUT
  • Lycée Marcel Sembat

    Sotteville Les Rouen 1973 - 1975 BTS electronic
  • Lycée Cesar Baggio

    Lille 1972 - 1973 Bac F2
  • Lycée Technique AL KHAOUARIZMI (Casablanca)

    Casablanca 1969 - 1972 bac electronique

    Member of the 1500m running team, Member of the football team of Lycee Al Khaouarizmi
    Infos supplémentaires
    Langage : Arabe, French, English


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