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Société Internationale de Télécommunications
- Field service engineer leader & country manager
2005 - maintenant
Authorized signatory of SITA in Managing Company and its branch offices in Morocco as per defined company policies.
Responsible to coordinate with Ministries, Government Authorities, Telecom Operators, state administrations, law firms etc.
Responsible to manage Airport & workshop operations & team of engineers who are working at 2 locations to manage the following :SITA/OBS Network and all its Morocco users, SITA/OBS 7 centers, SITA CUTE System, BRS and PH that are deployed in 7 Morocco airports (CMN.RAK.AGA.NDR.TNG.SRA&OUN) and 7 service centers (CAS.CMN1.CMN2.RAK.AGA & RBA.) across Morocco.
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SITA.aero
- Morocco country manager JUL1988-MAY2011
1988 - maintenant
Poste occupés a SITA.AERO :
Field Service Engineer
Center Service Manager
Country manager
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SITA.aero
- Account manager
1988 - maintenant
To lead the Team to deliver best-in-class and highly competitive Client Service Management to SITA'scustomers and to OBS customers.
To be accountable for customer satisfaction among customer and business area in scope.
To ensure that issues adversely affecting the delivery of any service or affecting customer satisfaction are dealt with speedily and effectively
In close cooperation with Sales and the Business Division, to share the accountability in the in-scope revenue, contract renewals or new business
Managing the team's headcount planning, objectives and resource allocation to customer(s)
Managing the development of skills and abilities of both, team and individuals,
Ensuring that training and certification programs are completed as required
To develop a close working relationship with SITA's account manager[s] and to actively contribute with Sales in identifying and winning new customer business opportunities or contract renewals.
To (help) manage the customer's expectations, have overall Country responsibility for the customer's level of satisfaction with the products and services provided by SITA and be responsible for the results of the customer surveys.
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SITA.AERO
- Field service engineer,team leader & country manager
1988 - maintenant
Responsible to manage Airport & Workshop operations with a team of engineers working for 7 Service Centers in Morocco/
Provide Service & Infrastructure Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs) and as per the definedSITA ITSM standard processes.
Perform change management, configurations, design and implementation of the supported products and systems.
Achieving and exceeding customer satisfaction indicators.
Support Bid teams on customized support solutions and costing if/when required.
Monitor incident resolution and change requests completion as per SLA and chasing up with the various resolver groups as appropriate.
Implement technical change requests ensuring all system changes follow agreed policy and comply with requirements.
Work with cross-functional teams to design extensions to the existing applications.
Manage the first line responsibility and budgets for the local maintenance facility, field operations serviceprovided and escalations.
Manage local suppliers in the provision of services for the SITA Field Operations centre and report on services provided to management.
Responsible for people manager activities, including hiring of new engineers, leave planning, training and development of team and biannually performance review of each team member etc.
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SITA.aero
- Customer support
1988 - 2003
Perform all installations, customer support and repairs with new and existing connections or customer equipment according to SITA/OBS standards and procedures.
To maximize customer satisfaction with the delivery of first class on site field repairs, installations and preventative maintenance.
To liaise with various service providers and PTT.
Responsible for incident management, problem rectification, ensuring correct escalation path is followed for SITA/OBS customers including Airlines & PTT related incidents/call, with the closing comments at Trillium.
Coordination with SITA/ORANGE and Airlines representatives from different regions of the world for fault management
Experience of using Clarify for the faults reporting and update during duties performed at OBS help desk/service desk in India and Cairo
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SITA.AERO
- Field service engineer leader & country manager
1988 - 1988
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Time Division
- FSE
1988 - 1988
TIMPLEX TDM (Time Division Multiplexing) SITA Training Cairo 1990.
WESTINGHOUS UIS/XIS SITA Training SOPHIA ANTIPOLIS1990.
SITA NETWORK UPGRADE TO HSN (High Speed Network)
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Schlumberger SPES
- Technician & chief of Lab
1982 - 1986
Electronic maintenace 1982 - 1986 (4 ans) Specialized Maintenance Technicians play a prominent, critical role in Schlumberger service quality. Whether supporting field teams in service operational centers or at the well site, his responsibilities are great: maintaining, troubleshooting, and repairing the high-tech tools, electronics, and equipment essential to the timely success of client jobs (Logging). Held in high regard within the company and greatly respected by the field, Schlumberger considers Maintenance Technicians to be a key business differentiator.
Responsibilities
* Perform calibration and Q-Check for geophysics tools and put a green tag on it: ILD-EEccentralizer , NPLC Nuclear Porosity Lithology Cartridge, DIT-E Dual Induction Tool etc...
* Perfom Q-Check of CSU Cyber Service Unit: OFU, CPU etc.. ;
* Troubshooting of faulty tools returning from the rig with red card.
* Complies with all company and regulatory HS&E and quality and IT standards and policies.
* Wears Personal Protective Equipment (PPE) as required and keeps required HS&E and SQ certifications up-to-date.
* Develops the necessary competency to safely operate assigned equipment.
* Performs basic fluids additive selection, documents and reports results properly (for relevant businesses).
* Completes all the required learning objects and courses as defined in current standards.
* Assists the senior laboratory technician and fluid technical engineer in ensuring clean, orderly and safe working conditions in the laboratory, disposal of laboratory waste according to properly conducted methods and internal audits.
* Develops an advanced understanding of knowledge management tools for a succesful LOGGING.
* Develops advanced skills in additive selection and design of fluids systems used in assigned sub-segments.
* Participates in the district HS&E and quality initiatives and programs including risk assessments, quality improvements, and emergency response plans.
* Performs risk analysis and identifies an addresses potential safety hazards. Corrects and report hazards immediately to supervisor.
* All other duties as assigned by supervisor.
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STMicroelectronics
- Maintenance electronique
1981 - 1983
Responsibilities
Performs electronic maintenance and calibration for a variety of machineries used in the
Semiconductor production; this require a well knowledge of the automation processes of
Each machine and the features of the electronic component related to it,
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JEUMONT Electric
- R&D
1979 - 1981
Responsibilities:
Perform different electronics tasks (hardware) trough: specifications, simulations,
Design, measures and tests, electrical verification ...
Working inside a team of electronic engineers to perform a large project of PABX
Production ...)
