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Brian MORGAN

PARIS

Résultats examens 2022

En résumé

Vingt ans d’expérience internationale en gestion de centre de profit dans le secteur automobile et hôtelier m’ont permis d’acquérir des compétences commerciales de hauts niveaux ainsi que la maîtrise du management d’équipes de vente et des personnels d’exploitation (30 vendeurs, 200 employés). Parfaitement bilingue, à l’aise dans les animations et possédant une bonne maîtrise de l’outil informatique, dynamique, disponible et mobile, je serais heureux de participer au développement d’une entreprise à fort potentiel.

Mes compétences :
Customer Relationship Management
Banquets
Sales Forces Training
Problem solving
Personnel Management
Action plan implementation
Conducted training
processing of personal data and the protection
Sales Training
Operational implementation
Microsoft Word
Microsoft PowerPoint
Microsoft Excel

Entreprises

  • Morgan'Formation - Consultant Formateur

    maintenant
  • Assist.it - Consultant-Coach

    2016 - maintenant Consulting and coaching Automotive Dealership in Belgium in Switzerland and SEE: Hungary, Serbia, Macedonia, Romania and Bulgaria.
  • ASSIST S.p.A. - Consultant Coach

    2016 - maintenant BDC implementation: Belgium, Luxemburg, Switzerland, Romania, Serbia, Bulgaria, Hungary and Macedonia Market.

    - Retailer evaluation

    - Reviewing all daily aspect of the BDC: job description and profile, Recruitment process, Remuneration, BDC induction and training, Resource plan, How to restructure, Key KPIs for sales and after sales

    - Operational implementation, Managing Incoming Calls, Managing Web Enquiries, Managing an effective Database, Building customer loyalty

    - Follow up and Action Plan
  • Assist - Coach

    2016 - maintenant CRM coaching GM OPEL
  • FCA Group - Senior Project Mgr. & Coach

    2015 - 2015 : Deployment of a CRM on Belgium Market as PM. (Fiat, Alfa Romeo, Lancia and Jeep) managing a team
    of 2 coaches. (Same as below)
  • FCA Group - Senior Project Mgr. & Coach

    2015 - 2016 : Deployment of a CRM on Belgium Market as PM. (Fiat, Alfa Romeo, Lancia and Jeep) managing a team
    of 2 coaches. (Same as below)
  • FCA Group - Senior Project Mgr. & Coach

    2013 - 2014 : Deployment of a CRM on French Market as PM. (Fiat, Alfa Romeo, Lancia and Jeep) managing a team
    of 3 coaches.
    1. Deployment of a CRM on French Market as PM. (Fiat, Alfa Romeo, Lancia and Jeep) managing a team of 3
    coaches, acting as an intermediate between FCA HQ and French HQ.
    2. Planning and organization for SF launching with French FCA HQ.
    3. Sales Mgr. and Sales Forces Training.
    4. Coaching activities focused on:
    * The analysis of KPIs ;
    * Action plan implementation in order to optimize KPIs ;
    * The analysis of prospects interview from the Call Center.
    * Follow up each Dealership with: Minute Meeting for each visit and weekly report.
    * Analysis of any trouble encountered by the Dealership. ;
    * Assist Zone Mgrs. in order to acquire sufficient autonomy to achieve the objectives assigned to Dealers.
    * Establishment of a monitoring organization in order to follow up each Dealership: an Agenda (to optimize
    the number of visit with the ZMs, a Visit planning Baseline, email design type to revive Dealership,
  • FCA Group - Senior Project Mgr. & Coach

    2013 - 2014 : Deployment of a CRM on French Market as PM. (Fiat, Alfa Romeo, Lancia and Jeep) managing a team
    of 3 coaches.
    1. Deployment of a CRM on French Market as PM. (Fiat, Alfa Romeo, Lancia and Jeep) managing a team of 3
    coaches, acting as an intermediate between FCA HQ and French HQ.
    2. Planning and organization for SF launching with French FCA HQ.
    3. Sales Mgr. and Sales Forces Training.
    4. Coaching activities focused on:
    * The analysis of KPIs ;
    * Action plan implementation in order to optimize KPIs ;
    * The analysis of prospects interview from the Call Center.
    * Follow up each Dealership with: Minute Meeting for each visit and weekly report.
    * Analysis of any trouble encountered by the Dealership. ;
    * Assist Zone Mgrs. in order to acquire sufficient autonomy to achieve the objectives assigned to Dealers.
    * Establishment of a monitoring organization in order to follow up each Dealership: an Agenda (to optimize
    the number of visit with the ZMs, a Visit planning Baseline, email design type to revive Dealership,
  • ASSIST S.p.A. - Consultant

    2013 - 2016 Senior Project Mgr. and Coach,
    ASSIST S.p.A. (Milan, Italy) for FCA Group: Deployment of a CRM on French Market as PM. (Fiat, Alfa Romeo, Lancia and Jeep) managing a team of 3 coaches.
    * Deployment of a CRM on French Market as PM. (Fiat, Alfa Romeo, Lancia and Jeep) managing a team of 3 coaches, acting as an intermediate between FCA HQ and French HQ. 

    * Planning and organization for SF launching with French FCA HQ. 

    * Sales Mgr. and Sales Forces Training. 

    * Coaching activities focused on: 

    The analysis of KPIs, Action plan implementation in order to optimize KPIs, The analysis of prospects interview from the Call Center. Follow up each Dealership with: Minute Meeting for each visit and weekly report. Analysis of any trouble encountered by the Dealership. Assist Zone Mgrs. in order to acquire sufficient autonomy to achieve the objectives assigned to Dealers. Providing a monitoring organization in order to follow up each Dealership: an Agenda (to optimize 
the number of visit with the ZMs, a Visit planning Baseline, email design type to revive Dealership 

  • TTI Global / Ecodime - Consultant & Coach

    2010 - maintenant For ECODIME Paris
    - Developed training material and provided on site T.T.T. for Manitou 

    * - Support the commercial launch for the new MT 835, MT 1135, and MT 1335 by training the sales forces

    * For BOOSTER ACADEMY Paris ;
    * - Conducted Mystery Shopping and Sales Training for Volvo France ;
    * - Conducted training for:
    * OSCARO.COM call centre (sales forces B to C) ;
    * Radisson Hotel & Resort (Sales and how to great customer B to C) ;
    * EYROLLES Paris Book Editor (Sales Forces B to B)

    For TTi Global Warwick UK
    Conducted training
    * KIA Field Mgr. in France and Netherland ;
    * Qoros (Chinese's car manufacturer) hostess on the Geneva Motor Show 2015 ;
  • Morgan Formation - Sales Mgr. & training Senior Training & Consulting Manager

    2010 - maintenant Sales team training
    Senior Training & Consulting Manager,
    Developedtraining material and provided on-site T.T.T. for Manitou
    Conductedtraining:Volvo, BMW, Mercedes,and Peugeot...
  • Morgan Formation - Sales Mgr. & training Senior Training & Consulting Manager

    2010 - maintenant Sales team training
    Senior Training & Consulting Manager,
    Developedtraining material and provided on-site T.T.T. for Manitou
    Conductedtraining:Volvo, BMW, Mercedes,and Peugeot...
  • Francartom - Trainer & Bookstore owner

    2004 - 2010
  • CICA - General Manager

    Paris 2001 - 2004 CICA and PGA Auto group Compiègne France
    - Led and coached staff of 30 to ensure successful performance in all areas of operations including sales, customer service, finance and insurance, parts department, and service department. * Implemented incentive programs to maintain the maximum benefit for the customer and dealership. * Hired, trained, and coached sales staff. * Assisted sales staff, desk deals, and worked directly with customers to achieve dealership sales goals. * Prepared daily business reports for manufacturer. * Secured predriven inventory and appraised trade-ins. 

  • PGA Motors - General Manager

    2001 - 2004 Peugeot Dealership.
    * Led and coached staff of 30 to ensure successfulperformancein all areas of operationsincluding sales,
    customerservice, finance and insurance,parts department,and service department.
    * Implementedincentiveprogramsto maintain the maximumbenefit for the customerand dealership.
    * Hired, trained, and coached sales staff. ;
    * Assisted sales staff, desk deals, and worked directly with customersto achieve dealership sales goals. ;
    * Prepared daily businessreports for manufacturer. ;
    * Secured pre-driveninventory and appraised trade-ins.
  • PGA Motors - General Manager

    2001 - 2004 Peugeot Dealership.
    * Led and coached staff of 30 to ensure successfulperformancein all areas of operationsincluding sales,
    customerservice, finance and insurance,parts department,and service department.
    * Implementedincentiveprogramsto maintain the maximumbenefit for the customerand dealership.
    * Hired, trained, and coached sales staff. ;
    * Assisted sales staff, desk deals, and worked directly with customersto achieve dealership sales goals. ;
    * Prepared daily businessreports for manufacturer. ;
    * Secured pre-driveninventory and appraised trade-ins.
  • Honda dealershipopening - Sales Mgr

    1999 - 1999 Administeredsales of all finance and insuranceproductsto customers.
    Maintainedknowledgeon all extended warrantiesfor automotiveand made sales accordingly.
    Prepared necessary paperworkand submitted it for approval.
    Monitoredrate quotationsand made necessary documents.
    Reviewed paperworkand ensured correct details.
    Coordinatedwith General Managerand provided ancillary arms for all departmentsand recommend
    improvementsin all profits.
    Assisted sales team to improveworking of employeesand designed required strategies.
    Maintainedand implementedall sales technologiesand maintainedall sales logs and tracked it. Organized
    and participatedin all periodic meetingsin collaborationwith sales staff and provided required training.
  • Honda dealershipopening - Sales Mgr

    1999 - 1999 Administeredsales of all finance and insuranceproductsto customers.
    Maintainedknowledgeon all extended warrantiesfor automotiveand made sales accordingly.
    Prepared necessary paperworkand submitted it for approval.
    Monitoredrate quotationsand made necessary documents.
    Reviewed paperworkand ensured correct details.
    Coordinatedwith General Managerand provided ancillary arms for all departmentsand recommend
    improvementsin all profits.
    Assisted sales team to improveworking of employeesand designed required strategies.
    Maintainedand implementedall sales technologiesand maintainedall sales logs and tracked it. Organized
    and participatedin all periodic meetingsin collaborationwith sales staff and provided required training.
  • Jim Coleman Toyata - Sales Mgr.

    1998 - 2001 Administered sales of all finance and insurance products to customers. Maintained knowledge on all extended warranties for automotive and made sales accordingly. Prepared necessary paperwork and submitted it for approval. Monitored rate quotations and made necessary documents. Reviewed paperwork and ensured correct details. Coordinated with General Manager and provided ancillary arms for all departments and recommend improvements in all profits. Assisted sales team to improve working of employees and designed required strategies. Maintained and implemented all sales technologies and maintained all sales logs and tracked it. Organized and participated in all periodic meetings in collaboration with sales staff and provided required training.
  • Jim Coleman Toyota and Honda - Sale & Finance Manager

    1998 - 2001
  • Jim Coleman Toyota and Honda - Sale & Finance Manager

    1998 - 2001
  • Gellet Corporation - General Manager

    1992 - 1998 Gellet Corporation.Family-ownedcar dealershipgroup. 1992-1998 .Multi-sitedealership: GM, Opel, Nissan,
    Saab and secondhandcars.
    Assisting the Presidentin supervisingall daily operations.Launched a Saab dealershipwith full P&L
    responsibilityand in charge of all aspect of retailing,from car purchasingto promotionalevent as golf
    tournament.
  • Gellet Corporation - General Manager

    1992 - 1998 Gellet Corporation.Family-ownedcar dealershipgroup. 1992-1998 .Multi-sitedealership: GM, Opel, Nissan,
    Saab and secondhandcars.
    Assisting the Presidentin supervisingall daily operations.Launched a Saab dealershipwith full P&L
    responsibilityand in charge of all aspect of retailing,from car purchasingto promotionalevent as golf
    tournament.
  • Ritz Health Club - General Manager

    1990 - 1992 * Managed profit performanceof the most famous Parisian club. 450 members+ hotel guests.
    * SupervisedDepartmentDirectorsfor Food and Beverageoperations,
    * Physiotherapist,Balneotherapist,Swimming Instructor,Hair stylist, Beautician,Receptionist,
    Housekeeper,Masseur,Fitness trainer. Increased gross revenuesup to 15%, from $3 to $ 3.5 million.
    * Develop and implementdirected marketingprogramsfor targeted products.
    * Maintain high level of satisfactionboth for members and hotel guests.
  • Ritz Health Club - General Manager

    1990 - 1992 * Managed profit performanceof the most famous Parisian club. 450 members+ hotel guests.
    * SupervisedDepartmentDirectorsfor Food and Beverageoperations,
    * Physiotherapist,Balneotherapist,Swimming Instructor,Hair stylist, Beautician,Receptionist,
    Housekeeper,Masseur,Fitness trainer. Increased gross revenuesup to 15%, from $3 to $ 3.5 million.
    * Develop and implementdirected marketingprogramsfor targeted products.
    * Maintain high level of satisfactionboth for members and hotel guests.
  • Hotel CHEOPS - General manager

    1988 - 1988 Franchisedto P.H.R ( Dynaction Group) with a managementcontract.
    * Planned,budgeted,staffed and directed the start up of the first 3 star
    * Operation hotel of the company. ;
    * Served as businessadvisor to franchiseowner. ;
    * Managed all daily operationswith full P&L responsibility. ;
    * Superviseddepartmentdirectorsfor reservations,housekeeping,maintenance,catering, sales, banquets
    and restaurantsoperationswith total staff of 50.
  • Hotel CHEOPS - General manager

    1988 - 1988 Franchisedto P.H.R ( Dynaction Group) with a managementcontract.
    * Planned,budgeted,staffed and directed the start up of the first 3 star
    * Operation hotel of the company. ;
    * Served as businessadvisor to franchiseowner. ;
    * Managed all daily operationswith full P&L responsibility. ;
    * Superviseddepartmentdirectorsfor reservations,housekeeping,maintenance,catering, sales, banquets
    and restaurantsoperationswith total staff of 50.
  • Hotel Arcade-Tropicana - General Manager

    1985 - 1988 Hired by SOFIGEHO,Cameroonianhotel Group, which took over this franchised 200-room hotel managed by
    SEPHI ARCADE.
    * Managed all daily operationswith full P&L responsibility.
    * Supervisedall departmentdirectors with a total staff of 120.
    * Launched an American Style Steakhouserestaurantsupported by the US Consul.
    * Started up a Home delivery catering service. ;
    * Trained departmentmanagersin budget process, operationsand guest services.
    * Increased profits within six months by setting up « partnerships» with airlinescompaniessuch as Swissair
    and Lufthansa.
  • Hotel Arcade-Tropicana - General Manager

    1985 - 1988 Hired by SOFIGEHO,Cameroonianhotel Group, which took over this franchised 200-room hotel managed by
    SEPHI ARCADE.
    * Managed all daily operationswith full P&L responsibility.
    * Supervisedall departmentdirectors with a total staff of 120.
    * Launched an American Style Steakhouserestaurantsupported by the US Consul.
    * Started up a Home delivery catering service. ;
    * Trained departmentmanagersin budget process, operationsand guest services.
    * Increased profits within six months by setting up « partnerships» with airlinescompaniessuch as Swissair
    and Lufthansa.
  • Marina Park Hotel - Food and Beverage Manager

    1983 - 1984 * Directed the daily operationsincluding catering and banquets.
    * Hired trained and supervisedrestaurantand kitchen staff to ensure outstandingcustomerservice.
    * Reduced beveragecost from 30% to 24%. ;
    * Increased bar sales by introducinga jazz style happy hour.
  • Marina Park Hotel - Food and Beverage Manager

    1983 - 1984 * Directed the daily operationsincluding catering and banquets.
    * Hired trained and supervisedrestaurantand kitchen staff to ensure outstandingcustomerservice.
    * Reduced beveragecost from 30% to 24%. ;
    * Increased bar sales by introducinga jazz style happy hour.
  • Hotel LausannePalace - Assistant

    1981 - 1982 Food and Beverage:
    180 rooms. 5 star operation. * Assisted the F&B director in all daily operations,including cost control, catering, banqueting(up to
    600 customer),wine purchase,all food and beverageinventory.
    * Coordinatedcorporateand group reservations,accommodationsand conferencerooms.
  • Hotel LausannePalace - Assistant

    1981 - 1982 Food and Beverage:
    180 rooms. 5 star operation. * Assisted the F&B director in all daily operations,including cost control, catering, banqueting(up to
    600 customer),wine purchase,all food and beverageinventory.
    * Coordinatedcorporateand group reservations,accommodationsand conferencerooms.

Formations

  • VIA FORMATION

    Alencon 2011 - 2012 Diploma
  • VIA FORMATION/AFPA

    Orleans 2010 - 2011 FORMATEUR PROFESSIONNEL D.ADULTES

    FORMATION
  • VIA FORMATION

    Olivet 2010 - 2011 FORMATEUR d'ADULTES
  • VIA FORMATION

    Olivet 2010 - 2011 FORMATEUR d'ADULTES
  • TOYOTA QUALITY FINANCE MANAGEMENT (Los Angeles, Ca)

    Los Angeles, Ca 2000 - 2000 F&i Mgr
  • TOYOTA QUALITY FINANCE MANAGEMENT (Los Angeles, Ca)

    Los Angeles, Ca 2000 - 2000 F&i Mgr
  • Toyota Finance Management (Los Angeles)

    Los Angeles 1999 - 2000 Diploma
  • TOYOTA QUALITY FINANCE MANAGEMENT (Los Angeles, Ca)

    Los Angeles, Ca 1999 - 2000 F&I

    F&I management
  • ECOLE HOTELIERE DE NICE-FRANCE

    Nice 1977 - 1979 BTS

    Gestion
  • Graduateof Hotel School

    Ecole Hoteliere 1977 - 1979 BTS GESTION
  • Graduateof Hotel School

    Ecole Hoteliere 1977 - 1979 BTS GESTION
  • ASSAS

    Paris 1976 - 1977 Deug
  • University Of Paris 8

    Paris 1975 - 1977 DEUG DROIT
  • University Of Paris 8

    Paris 1975 - 1977 DEUG DROIT
  • ECOLE FRANCAISE DU VALAIS (Monthey)

    Monthey 1972 - 1975 Baccalaureate Degree
  • ECOLE FRANCAISE DU VALAIS (Monthey)

    Monthey 1972 - 1975 Baccalaureate Degree

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