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Morgan'Formation
- Consultant Formateur
maintenant
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Assist.it
- Consultant-Coach
2016 - maintenant
Consulting and coaching Automotive Dealership in Belgium in Switzerland and SEE: Hungary, Serbia, Macedonia, Romania and Bulgaria.
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ASSIST S.p.A.
- Consultant Coach
2016 - maintenant
BDC implementation: Belgium, Luxemburg, Switzerland, Romania, Serbia, Bulgaria, Hungary and Macedonia Market.
- Retailer evaluation
- Reviewing all daily aspect of the BDC: job description and profile, Recruitment process, Remuneration, BDC induction and training, Resource plan, How to restructure, Key KPIs for sales and after sales
- Operational implementation, Managing Incoming Calls, Managing Web Enquiries, Managing an effective Database, Building customer loyalty
- Follow up and Action Plan
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Assist
- Coach
2016 - maintenant
CRM coaching GM OPEL
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FCA Group
- Senior Project Mgr. & Coach
2015 - 2015
: Deployment of a CRM on Belgium Market as PM. (Fiat, Alfa Romeo, Lancia and Jeep) managing a team
of 2 coaches. (Same as below)
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FCA Group
- Senior Project Mgr. & Coach
2015 - 2016
: Deployment of a CRM on Belgium Market as PM. (Fiat, Alfa Romeo, Lancia and Jeep) managing a team
of 2 coaches. (Same as below)
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FCA Group
- Senior Project Mgr. & Coach
2013 - 2014
: Deployment of a CRM on French Market as PM. (Fiat, Alfa Romeo, Lancia and Jeep) managing a team
of 3 coaches.
1. Deployment of a CRM on French Market as PM. (Fiat, Alfa Romeo, Lancia and Jeep) managing a team of 3
coaches, acting as an intermediate between FCA HQ and French HQ.
2. Planning and organization for SF launching with French FCA HQ.
3. Sales Mgr. and Sales Forces Training.
4. Coaching activities focused on:
* The analysis of KPIs ;
* Action plan implementation in order to optimize KPIs ;
* The analysis of prospects interview from the Call Center.
* Follow up each Dealership with: Minute Meeting for each visit and weekly report.
* Analysis of any trouble encountered by the Dealership. ;
* Assist Zone Mgrs. in order to acquire sufficient autonomy to achieve the objectives assigned to Dealers.
* Establishment of a monitoring organization in order to follow up each Dealership: an Agenda (to optimize
the number of visit with the ZMs, a Visit planning Baseline, email design type to revive Dealership,
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FCA Group
- Senior Project Mgr. & Coach
2013 - 2014
: Deployment of a CRM on French Market as PM. (Fiat, Alfa Romeo, Lancia and Jeep) managing a team
of 3 coaches.
1. Deployment of a CRM on French Market as PM. (Fiat, Alfa Romeo, Lancia and Jeep) managing a team of 3
coaches, acting as an intermediate between FCA HQ and French HQ.
2. Planning and organization for SF launching with French FCA HQ.
3. Sales Mgr. and Sales Forces Training.
4. Coaching activities focused on:
* The analysis of KPIs ;
* Action plan implementation in order to optimize KPIs ;
* The analysis of prospects interview from the Call Center.
* Follow up each Dealership with: Minute Meeting for each visit and weekly report.
* Analysis of any trouble encountered by the Dealership. ;
* Assist Zone Mgrs. in order to acquire sufficient autonomy to achieve the objectives assigned to Dealers.
* Establishment of a monitoring organization in order to follow up each Dealership: an Agenda (to optimize
the number of visit with the ZMs, a Visit planning Baseline, email design type to revive Dealership,
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ASSIST S.p.A.
- Consultant
2013 - 2016
Senior Project Mgr. and Coach,
ASSIST S.p.A. (Milan, Italy) for FCA Group: Deployment of a CRM on French Market as PM. (Fiat, Alfa Romeo, Lancia and Jeep) managing a team of 3 coaches.
* Deployment of a CRM on French Market as PM. (Fiat, Alfa Romeo, Lancia and Jeep) managing a team of 3 coaches, acting as an intermediate between FCA HQ and French HQ.
* Planning and organization for SF launching with French FCA HQ.
* Sales Mgr. and Sales Forces Training.
* Coaching activities focused on:
The analysis of KPIs, Action plan implementation in order to optimize KPIs, The analysis of prospects interview from the Call Center. Follow up each Dealership with: Minute Meeting for each visit and weekly report. Analysis of any trouble encountered by the Dealership. Assist Zone Mgrs. in order to acquire sufficient autonomy to achieve the objectives assigned to Dealers. Providing a monitoring organization in order to follow up each Dealership: an Agenda (to optimize
the number of visit with the ZMs, a Visit planning Baseline, email design type to revive Dealership
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TTI Global / Ecodime
- Consultant & Coach
2010 - maintenant
For ECODIME Paris
- Developed training material and provided on site T.T.T. for Manitou
* - Support the commercial launch for the new MT 835, MT 1135, and MT 1335 by training the sales forces
* For BOOSTER ACADEMY Paris ;
* - Conducted Mystery Shopping and Sales Training for Volvo France ;
* - Conducted training for:
* OSCARO.COM call centre (sales forces B to C) ;
* Radisson Hotel & Resort (Sales and how to great customer B to C) ;
* EYROLLES Paris Book Editor (Sales Forces B to B)
For TTi Global Warwick UK
Conducted training
* KIA Field Mgr. in France and Netherland ;
* Qoros (Chinese's car manufacturer) hostess on the Geneva Motor Show 2015 ;
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Morgan Formation
- Sales Mgr. & training Senior Training & Consulting Manager
2010 - maintenant
Sales team training
Senior Training & Consulting Manager,
Developedtraining material and provided on-site T.T.T. for Manitou
Conductedtraining:Volvo, BMW, Mercedes,and Peugeot...
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Morgan Formation
- Sales Mgr. & training Senior Training & Consulting Manager
2010 - maintenant
Sales team training
Senior Training & Consulting Manager,
Developedtraining material and provided on-site T.T.T. for Manitou
Conductedtraining:Volvo, BMW, Mercedes,and Peugeot...
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Francartom
- Trainer & Bookstore owner
2004 - 2010
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CICA
- General Manager
Paris
2001 - 2004
CICA and PGA Auto group Compiègne France
- Led and coached staff of 30 to ensure successful performance in all areas of operations including sales, customer service, finance and insurance, parts department, and service department. * Implemented incentive programs to maintain the maximum benefit for the customer and dealership. * Hired, trained, and coached sales staff. * Assisted sales staff, desk deals, and worked directly with customers to achieve dealership sales goals. * Prepared daily business reports for manufacturer. * Secured predriven inventory and appraised trade-ins.
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PGA Motors
- General Manager
2001 - 2004
Peugeot Dealership.
* Led and coached staff of 30 to ensure successfulperformancein all areas of operationsincluding sales,
customerservice, finance and insurance,parts department,and service department.
* Implementedincentiveprogramsto maintain the maximumbenefit for the customerand dealership.
* Hired, trained, and coached sales staff. ;
* Assisted sales staff, desk deals, and worked directly with customersto achieve dealership sales goals. ;
* Prepared daily businessreports for manufacturer. ;
* Secured pre-driveninventory and appraised trade-ins.
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PGA Motors
- General Manager
2001 - 2004
Peugeot Dealership.
* Led and coached staff of 30 to ensure successfulperformancein all areas of operationsincluding sales,
customerservice, finance and insurance,parts department,and service department.
* Implementedincentiveprogramsto maintain the maximumbenefit for the customerand dealership.
* Hired, trained, and coached sales staff. ;
* Assisted sales staff, desk deals, and worked directly with customersto achieve dealership sales goals. ;
* Prepared daily businessreports for manufacturer. ;
* Secured pre-driveninventory and appraised trade-ins.
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Honda dealershipopening
- Sales Mgr
1999 - 1999
Administeredsales of all finance and insuranceproductsto customers.
Maintainedknowledgeon all extended warrantiesfor automotiveand made sales accordingly.
Prepared necessary paperworkand submitted it for approval.
Monitoredrate quotationsand made necessary documents.
Reviewed paperworkand ensured correct details.
Coordinatedwith General Managerand provided ancillary arms for all departmentsand recommend
improvementsin all profits.
Assisted sales team to improveworking of employeesand designed required strategies.
Maintainedand implementedall sales technologiesand maintainedall sales logs and tracked it. Organized
and participatedin all periodic meetingsin collaborationwith sales staff and provided required training.
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Honda dealershipopening
- Sales Mgr
1999 - 1999
Administeredsales of all finance and insuranceproductsto customers.
Maintainedknowledgeon all extended warrantiesfor automotiveand made sales accordingly.
Prepared necessary paperworkand submitted it for approval.
Monitoredrate quotationsand made necessary documents.
Reviewed paperworkand ensured correct details.
Coordinatedwith General Managerand provided ancillary arms for all departmentsand recommend
improvementsin all profits.
Assisted sales team to improveworking of employeesand designed required strategies.
Maintainedand implementedall sales technologiesand maintainedall sales logs and tracked it. Organized
and participatedin all periodic meetingsin collaborationwith sales staff and provided required training.
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Jim Coleman Toyata
- Sales Mgr.
1998 - 2001
Administered sales of all finance and insurance products to customers. Maintained knowledge on all extended warranties for automotive and made sales accordingly. Prepared necessary paperwork and submitted it for approval. Monitored rate quotations and made necessary documents. Reviewed paperwork and ensured correct details. Coordinated with General Manager and provided ancillary arms for all departments and recommend improvements in all profits. Assisted sales team to improve working of employees and designed required strategies. Maintained and implemented all sales technologies and maintained all sales logs and tracked it. Organized and participated in all periodic meetings in collaboration with sales staff and provided required training.
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Jim Coleman Toyota and Honda
- Sale & Finance Manager
1998 - 2001
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Jim Coleman Toyota and Honda
- Sale & Finance Manager
1998 - 2001
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Gellet Corporation
- General Manager
1992 - 1998
Gellet Corporation.Family-ownedcar dealershipgroup. 1992-1998 .Multi-sitedealership: GM, Opel, Nissan,
Saab and secondhandcars.
Assisting the Presidentin supervisingall daily operations.Launched a Saab dealershipwith full P&L
responsibilityand in charge of all aspect of retailing,from car purchasingto promotionalevent as golf
tournament.
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Gellet Corporation
- General Manager
1992 - 1998
Gellet Corporation.Family-ownedcar dealershipgroup. 1992-1998 .Multi-sitedealership: GM, Opel, Nissan,
Saab and secondhandcars.
Assisting the Presidentin supervisingall daily operations.Launched a Saab dealershipwith full P&L
responsibilityand in charge of all aspect of retailing,from car purchasingto promotionalevent as golf
tournament.
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Ritz Health Club
- General Manager
1990 - 1992
* Managed profit performanceof the most famous Parisian club. 450 members+ hotel guests.
* SupervisedDepartmentDirectorsfor Food and Beverageoperations,
* Physiotherapist,Balneotherapist,Swimming Instructor,Hair stylist, Beautician,Receptionist,
Housekeeper,Masseur,Fitness trainer. Increased gross revenuesup to 15%, from $3 to $ 3.5 million.
* Develop and implementdirected marketingprogramsfor targeted products.
* Maintain high level of satisfactionboth for members and hotel guests.
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Ritz Health Club
- General Manager
1990 - 1992
* Managed profit performanceof the most famous Parisian club. 450 members+ hotel guests.
* SupervisedDepartmentDirectorsfor Food and Beverageoperations,
* Physiotherapist,Balneotherapist,Swimming Instructor,Hair stylist, Beautician,Receptionist,
Housekeeper,Masseur,Fitness trainer. Increased gross revenuesup to 15%, from $3 to $ 3.5 million.
* Develop and implementdirected marketingprogramsfor targeted products.
* Maintain high level of satisfactionboth for members and hotel guests.
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Hotel CHEOPS
- General manager
1988 - 1988
Franchisedto P.H.R ( Dynaction Group) with a managementcontract.
* Planned,budgeted,staffed and directed the start up of the first 3 star
* Operation hotel of the company. ;
* Served as businessadvisor to franchiseowner. ;
* Managed all daily operationswith full P&L responsibility. ;
* Superviseddepartmentdirectorsfor reservations,housekeeping,maintenance,catering, sales, banquets
and restaurantsoperationswith total staff of 50.
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Hotel CHEOPS
- General manager
1988 - 1988
Franchisedto P.H.R ( Dynaction Group) with a managementcontract.
* Planned,budgeted,staffed and directed the start up of the first 3 star
* Operation hotel of the company. ;
* Served as businessadvisor to franchiseowner. ;
* Managed all daily operationswith full P&L responsibility. ;
* Superviseddepartmentdirectorsfor reservations,housekeeping,maintenance,catering, sales, banquets
and restaurantsoperationswith total staff of 50.
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Hotel Arcade-Tropicana
- General Manager
1985 - 1988
Hired by SOFIGEHO,Cameroonianhotel Group, which took over this franchised 200-room hotel managed by
SEPHI ARCADE.
* Managed all daily operationswith full P&L responsibility.
* Supervisedall departmentdirectors with a total staff of 120.
* Launched an American Style Steakhouserestaurantsupported by the US Consul.
* Started up a Home delivery catering service. ;
* Trained departmentmanagersin budget process, operationsand guest services.
* Increased profits within six months by setting up « partnerships» with airlinescompaniessuch as Swissair
and Lufthansa.
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Hotel Arcade-Tropicana
- General Manager
1985 - 1988
Hired by SOFIGEHO,Cameroonianhotel Group, which took over this franchised 200-room hotel managed by
SEPHI ARCADE.
* Managed all daily operationswith full P&L responsibility.
* Supervisedall departmentdirectors with a total staff of 120.
* Launched an American Style Steakhouserestaurantsupported by the US Consul.
* Started up a Home delivery catering service. ;
* Trained departmentmanagersin budget process, operationsand guest services.
* Increased profits within six months by setting up « partnerships» with airlinescompaniessuch as Swissair
and Lufthansa.
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Marina Park Hotel
- Food and Beverage Manager
1983 - 1984
* Directed the daily operationsincluding catering and banquets.
* Hired trained and supervisedrestaurantand kitchen staff to ensure outstandingcustomerservice.
* Reduced beveragecost from 30% to 24%. ;
* Increased bar sales by introducinga jazz style happy hour.
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Marina Park Hotel
- Food and Beverage Manager
1983 - 1984
* Directed the daily operationsincluding catering and banquets.
* Hired trained and supervisedrestaurantand kitchen staff to ensure outstandingcustomerservice.
* Reduced beveragecost from 30% to 24%. ;
* Increased bar sales by introducinga jazz style happy hour.
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Hotel LausannePalace
- Assistant
1981 - 1982
Food and Beverage:
180 rooms. 5 star operation. * Assisted the F&B director in all daily operations,including cost control, catering, banqueting(up to
600 customer),wine purchase,all food and beverageinventory.
* Coordinatedcorporateand group reservations,accommodationsand conferencerooms.
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Hotel LausannePalace
- Assistant
1981 - 1982
Food and Beverage:
180 rooms. 5 star operation. * Assisted the F&B director in all daily operations,including cost control, catering, banqueting(up to
600 customer),wine purchase,all food and beverageinventory.
* Coordinatedcorporateand group reservations,accommodationsand conferencerooms.
