Brigitte BRUNET

En résumé

Entreprises

• NMH Ltd - Reservation/Reception Officer

  maintenant

• Bel Ombre Sugar Estate Co Ltd - Administrative Secretary / Receptioniste

  2012 - maintenant Manage telephone calls
  * Welcome and direct visitors
  * Receive and sort mails and deliveries ;
  * Liaise with customers when required
  * Monitor queries and complaints
  * * Procure and manage stationeries ;
  * Ensure knowledge of staff movements in and out of the organization ;
  * Any other cognate duties

• Apollo Solutions Ltd - Customer Agent

  2011 - 2012

• Sainte Anne Resort & Spa - Reservation Supervisor

  2007 - 2009 Provide assistance to everyday sales reservation executive and develop and evaluate sales calls and provide efficient training program to staff to ensure smooth working.
  
  Coordinate with front desk and ensure response to all special guest requests and make all reservations appropriately for all guests.
  
  Collaborate with reservation sales associate to resolve all guest issues and recommend appropriate measures where required and process all electronic reservations and ensure accuracy in same.
  
  Administer productivity of staff and ensure achievement of all departmental goals and oversee all reservation activities for facility.
  
  Maintain record of all bookings and maintain accuracy in same and ensure compliance to all guest demands and manage all enquiries and provide response within required timeframe.
  
  Monitor hotel inventory and provide training to staff for all reservation activities and ensure courteous manner from guests and employees.
  
  Develop and maintain professional relationships with all departments of hotel and manage all communication with staff and prepare statistical reports.
  
  Supervise schedule of all call volume and collaborate with convention services on everyday basis.

• Beachcomber Group - Agent de Reservation d'hotel

  2003 - 2007 Monitor and provide response to all inquiries for room rates and locations and administer all guest reservation for computer.
  
  Manage and provide response to all guest requests and coordinate with sales and marketing to manage all communication.
  
  Collaborate with group room coordinator for all bookings and manage manual systems for downtime and maintain knowledge on all phone systems.
  
  Administer all projects and prepare all documents according to specification and provide accurate information for all accommodations types and transportation requirements.
  
  Develop and promote all hotel marketing programs and provide reservation to guest according to preferences and assist to manage all communication with callers and evaluate all information.
  
  Assist to maintain retrieve all data with help of computer reservation system with help of various codes and obtain information from all guests.
  
  Maintain and organize all brochure information for guests and develop professional guest relations with co-workers.
  
  Assist to confirm all room reservations on computer and maintain accuracy of all information and provide response to all front desk inquiries and recommend changes if required.
  
  Manage all guest stay requests and maintain compliance to all policies and perform all check in and check out processes and maintain knowledge on all program fees.
  
  Monitor all special requests of clients and ensure completion of same and transfer telephone calls to associate departments.

• Sainte Anne Resort & Spa - Reservation Supervisor

  2002 - 2003 Coordinate with front desk and ensure response to all special guest requests and make all reservations appropriately for all guests.
  
  Collaborate with reservation sales associate to resolve all guest issues and recommend appropriate measures where required and process all electronic reservations and ensure accuracy in same.
  
  Administer productivity of staff and ensure achievement of all departmental goals and oversee all reservation activities for facility.
  
  Maintain record of all bookings and maintain accuracy in same and ensure Provide assistance to everyday sales reservation executive and develop and evaluate sales calls and provide efficient training program to staff to ensure smooth working.
  
  compliance to all guest demands and manage all enquiries and provide response within required timeframe.
  
  Monitor hotel inventory and provide training to staff for all reservation activities and ensure courteous manner from guests and employees.
  
  Develop and maintain professional relationships with all departments of hotel and manage all communication with staff and prepare statistical reports.
  
  
  Supervise schedule of all call volume and collaborate with convention services on everyday basis.
  

• Beachcomber Group - Agent de reservation

  1997 - 2002 provide accurate information for all accommodations types and transportation requirements.
  
  Develop and promote all hotel marketing programs and provide reservation to guest according to preferences and assist to manage all communication with callers and evaluate all information.
  
  Assist to maintain retrieve all data with help of computer reservation system with help of various codes and obtain information from all guests.
  
  Maintain and organize all brochure information for guests and develop professional guest relations with co-workers.
  
  Assist to confirm all room reservations on computer and maintain accuracy of all information and provide response to all front desk inquiries and recommend changes if required.
  
  Manage all guest stay requests and maintain compliance to all policies and perform all check in and check out processes and maintain knowledge on all program fees.
  
  Monitor all special requests of clients and ensure completion of same and transfer telephone calls to associate departments
  

• Naiades Resort Hotel - Confidential Secretary

  1996 - 1997 prepare and manage correspondence, reports and documents ;
  - organize and coordinate meetings, conferences, travel arrangements ;
  - take, type and distribute minutes of meetings ;
  - implement and maintain office systems
  - maintain schedules and calendars
  - arrange and confirm appointments
  - organize internal and external events
  - handle incoming mail and other material
  - set up and maintain filing systems
  - set up work procedures
  - collate information
  - maintain databases ;
  - communicate verbally and in writing to answer inquiries and provide information ;
  - liaison with internal and external contacts ;
  - coordinate the flow of information both internally and externally ;
  - operate office equipment
  - manage office supplies

• Texamon Co. Ltd - Marketing Secretary

  1996 - 1997 prepare and manage correspondence, reports and documents ;
  - organize and coordinate meetings, conferences, travel arrangements ;
  - take, type and distribute minutes of meetings ;
  - implement and maintain office systems
  - maintain schedules and calendars
  - arrange and confirm appointments
  - organize internal and external events
  - handle incoming mail and other material
  - set up and maintain filing systems

• Factory Garment - Confidential Secretary

  1992 - 1993 Answering calls
  _ Liaise with customers for new requests
  _ Finalise new orders
  - Preparing documents for shipments ;
  - Prepare banking documents

• Factory Garment - Receptionist & Secretary

  1990 - 1992 answering telephone calls
  - maintaining diaries
  - arranging appointments
  - taking messages
  - typing and word processing
  - filing ;
  - organising and servicing meetings (producing - -agendas and taking minutes) ;
  - managing databases
  - prioritising workloads ;
  - recruiting, training and supervising junior staff ;
  - handling correspondence

• Ferney Spinning Mills Ltd - Data Entry Clerk

  1986 - 1988 Enter information into spreadsheets or computer programs work from source documents.
  * Quickly and accurately type the data according to the data entry instructions. ;
  * Insert new records before entering data, delete existing records or type over existing data to update data in the computer. ;
  * Cross-reference data from multiple source documents when entering data for a single record. ;
  * Run a report to check work by comparing the report to the source documents. ;
  * Verify the work of another team member by comparing report output or by entering the same data and reviewing whether any results are different

Formations

• Le Sagitarius (Quatres Bornes)

  Quatres Bornes 2013 - 2013 Diploma
  
  Pass

• BSP _ Business School Of Accountancy (Port Louis)

  Port Louis 2012 - 2012 Diploma
  
  Pass

• Apollo Solutions Ltd (Port Louis)

  Port Louis 2011 - 2012 Certificate in English Courses
  
  Merit

• Hotel School Of Mauritius (Rose Hill)

  Rose Hill 2004 - 2004 Diploma
  
  Certificate

• Hotel School Of Mauritius (Rose Hill)

  Rose Hill 1999 - 2003 Certificate of Attendance
  
  Telephone Selling Techniques – May 1999
   Optimiser ses qualités D’Accueil et Protéger son capital santé – August 1999
  Sprichst du Deutsch ( Stuffe 1 ) – Sept.2000 – Feb 2001
  Perfectionnement Annuel des Réceptionnistes – Sept 2003 – Oct 2003
  

• University Of Cambridge (Curepipe)

  Curepipe 1980 - 1982 Higher School Certificate
  
  GCE Advanced

• Mauritius College (Curepipe)

  Curepipe 1980 - 1981 Certificate
  
  CambridgeSchool Certificate - English D
  French B
  Commerce E
  Principles of Account C
  Mathematics C

• Cambridge School (Chemin Grenier)

  Chemin Grenier 1974 - 1979 Certificate
  
  English D
  French A
  Economics & Public Affairs E
  Commerce E
  Principles of Account B

Réseau

• Hélène CUZIN

• Howard SEEDOO

• Jean-Luc SALLUSTRO

• Marie-Béatrice GUIBERT

• Marie Oriana CHANDRE SEEDOO

• Sofiane FREELANCE