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Bruno NELZY

FORT DE FRANCE

En résumé

IT Entreprise challenges , Right way through ITIL, COBIT or ISO ?

Mes compétences :
ITIL v3
ISO 20000
COBIT

Entreprises

  • Collectivité Territoriale de Martinique - Urbaniste du Système d'Information

    FORT DE FRANCE 2015 - maintenant * ITIL : Refonte de la gestion du support de la collectivité ( G Incidents, G. Requetes, workflow groupes support)
    * URBA : Cartographies applicatives , etablissement du POS, casewise Entreprise Architecture Model
    * Proposition d amélioration ITIL secteur Finances
    * POC sous itop, GLPI
  • Teamup Consulting - Consultant ITSM

    Maisons-Alfort 2011 - 2013 Banque Centrale Populaire du Maroc: Service Desk , ITIL process design and integration

    APMG accredited ITIL trainer

    OXYLANE group ITSM roadmap and TCO advisor

    ITIL v3 Continual Service Improvement Certified

    TOTAL Holding : Analysis of the maturity of the ITIL process in the DSIT engineering departement. Define upgrade roadmap.

    UNIPREVOYANCE :Driving IT Team to implement ITIL Process and upgrade their maturity level. (3 years plan)

    ITIL v3 Release, Control & Validation Certified ,Operational Support & Analysis and Service Transition Certified

    AUCHAN International : Helping DSIO to choose their ITSM Tool

    ITIL / ISO-20000

    ITIL V3 foundation Certified
  • Digicel - Oracle DBA

    Ducos 2008 - 2011 EMC Infra - Frontrange ITSM evaluation

    Solaris Grid control 10G install
    V9 To 10.2 Linux redhat/ solaris versions : 25 instances

    non stop systems

    ASM 11.2 solaris Sparc 6To migration.

    RMAN Netbackup
  • CGSSM - Concepteur - DBA

    1998 - 2008 DBA Oracle v7 a v8 . Unix AIX.
    15 instances Migration / tuning / RMAN
    Conception J2EE (EJB/JSP/Oracle)
    Administrateur GED

    CGSSM : ISO 9001-V2000 certified

Formations

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