IT Entreprise challenges , Right way through ITIL, COBIT or ISO ?
Mes compétences :
ITIL v3
ISO 20000
COBIT
Entreprises
Collectivité Territoriale de Martinique
- Urbaniste du Système d'Information
FORT DE FRANCE2015 - maintenant* ITIL : Refonte de la gestion du support de la collectivité ( G Incidents, G. Requetes, workflow groupes support)
* URBA : Cartographies applicatives , etablissement du POS, casewise Entreprise Architecture Model
* Proposition d amélioration ITIL secteur Finances
* POC sous itop, GLPI
Teamup Consulting
- Consultant ITSM
Maisons-Alfort2011 - 2013Banque Centrale Populaire du Maroc: Service Desk , ITIL process design and integration
APMG accredited ITIL trainer
OXYLANE group ITSM roadmap and TCO advisor
ITIL v3 Continual Service Improvement Certified
TOTAL Holding : Analysis of the maturity of the ITIL process in the DSIT engineering departement. Define upgrade roadmap.
UNIPREVOYANCE :Driving IT Team to implement ITIL Process and upgrade their maturity level. (3 years plan)
ITIL v3 Release, Control & Validation Certified ,Operational Support & Analysis and Service Transition Certified
AUCHAN International : Helping DSIO to choose their ITSM Tool
ITIL / ISO-20000
ITIL V3 foundation Certified
Digicel
- Oracle DBA
Ducos2008 - 2011EMC Infra - Frontrange ITSM evaluation
Solaris Grid control 10G install
V9 To 10.2 Linux redhat/ solaris versions : 25 instances
Stratégie d’entreprise, Analyse financière (VAN/TRI/SIG/bilan fonctionnel, ratios)
Business Plans et Conduite du Changement, Marketing et études de marché
Balanced Score Card (que l 'on retrouve en COBIT 5)