PolyOne (Color, Additive and Ink Division)
- Key Account Manager
2002 - maintenantDevelop a good working relationship with key customers to enhance customer satisfaction and customer retention.
Determine the most important key customers accounts in the organization at any one time.
Determine the most crucial needs of these key customers and carries them out to ensure that they receive first-class customer care and service.
Come up with a strategy to manage the account and setting objectives about the account management.
Interact and communicate with the client on a regular basis to determine changing tastes and preferences.
Carry out continuous market analysis and research on the dynamics of the account.
Come up with a pricing structure for the client.
Manage conflict and come up with effective negotiation and sales strategies.
Conduct account business reviews
Wilson Color (Color And Additive Division)
- Ingénieur Technico-Commercial
1997 - 2002Responsible for the development and performance of all sales activities in assigned Automotive market. Provide leadership towards the achievement of maximum profitability and growth in line with company vision and values. Establishe plans and strategies to expand the customer base in the marketing area and contribute to the development of training and educational programs for clients and Account Executives
Peguform (Outer Parts Department)
- Technical Manager
1995 - 1997Provide technical direction for development, design and systems integration.
Review the work involved and follows the project through testing and production deployment phases.
Ensure that there are technical procedures, documentations and standard policies put in place and review on a regular basis.
Provide technical training to the technical team (16 people) and may continue to coach his as needed.
Ensuresthat technical team performs within set technical guidelines by providing or co-authoring standard operating procedures
Manducher (Outer Parts Department)
- Development Project Leader
1991 - 1995Manage the progress of the project team.
Reviews the project goals, timeline and budget to determine the roles of the project team members.
Manage project's day-to-day work, establishe work tasks, prioritize tasks and directs resources to complete tasks. Manage the team to complete the tasks to achieve project implementation.
Oversight of the completion of tasks and work closely with the team to determine task status and risks to completion.
Ensure project compliance with contractual obligations by reviewing the tasks and managing clients and vendors against them.
Reprioritizes tasks to meet milestones and notifies clients, stakeholders and sponsors when issues present a risk to the project being completed timely and on budget
Service Militaire Dans la Marine
- Dessinateur / Projeteur
