Mes compétences :
EMEA
Microsoft Project
Microsoft Project Server
Microsoft Server
office support
Server support
Support
Training
Entreprises
Microsoft
- Support Escalation Engineer
Issy-les-Moulineaux.2013 - maintenantEMEA Supportability Escalation Engineer in the Consumer Area (CES) / Service Delivery Management
Built a team of Tier 3 Escalation agents in different countries (Germany, Netherlands, Canada) in order to create a support escalation team for the consumer business.
Manage the hiring process for agents assessing Technical skills ,soft skills , and behaviours
Managing 5 Tier 3 supplier agents located in different countries
Microsoft
- EMEA IW Supportability Program Manager
Issy-les-Moulineaux.2011 - 2013Responsible for Information Worker (Microsoft Office, Office for Mac) supportability in EMEA
Microsoft France
- Escalation Engineer
1999 - 2009EMEA Support Engineer for Project Server 2003 & 2007
