Bruno SGORLON

En résumé

Entreprises

• Microsoft - Support Escalation Engineer

  Issy-les-Moulineaux. 2013 - maintenant EMEA Supportability Escalation Engineer in the Consumer Area (CES) / Service Delivery Management
  Built a team of Tier 3 Escalation agents in different countries (Germany, Netherlands, Canada) in order to create a support escalation team for the consumer business.
  Manage the hiring process for agents assessing Technical skills ,soft skills , and behaviours
  Managing 5 Tier 3 supplier agents located in different countries
  

• Microsoft - EMEA IW Supportability Program Manager

  Issy-les-Moulineaux. 2011 - 2013 Responsible for Information Worker (Microsoft Office, Office for Mac) supportability in EMEA

• Microsoft France - Escalation Engineer

  1999 - 2009 EMEA Support Engineer for Project Server 2003 & 2007

Formations

• Université Versailles Saint Quentin

  Versailles 1995 - 1996

• Université Versailles Saint Quentin

  Versailles 1994 - 1995

• Université Versailles Saint Quentin

  Versailles 1991 - 1994

Réseau

• Fabien EVRARD

• Lionel COUDE

• Luc DONDEYNE

• Mickaël FLAMÉRION

• Nathalie SGORLON

• Renaud VELTER