Candice MARCAILLOU

En résumé

Entreprises

• Airbus Group - Customer Services - FHS Engineering

  Blagnac 2012 - maintenant I am currently working in the FHS Engineering team dedicated to Technical & Operational Support for the airlines that subcontract their maintenance to Airbus.
  My role is to follow and manage component reliability as well as optimise pool management.
  My customer: Singapore Airlines for the A330 fleet (27 aircraft).
  
  1) Airline Operations Support:
  - Provide daily support to monitor component performance and launch corrective actions,
  - Evaluate embodiment of modifications and coordinate customer approval,
  - Make quaterly technical review in singapore to present component performance on SIA contract.
  
  2) Perform technico-economical analysis and follow-up in operations for all the activities related to components :
  o Monitor component removals and analysis reasons for removal of Top Removed Components (in volume, vs GMTBUR and worldwide fleet MTBUR, NFF rate…)
  o Identify technical solutions to reduce removal rates and communicate them to FHS pool management team and/or customer.
  
  3) Component performance improvement:
  - For troublemakers, action plans worked with Airbus Support Engineering & OEMs to set up corrective action plans,
  - Action plans resulting in component modifications, documentation modification, maintenance recommendations,
  - Evaluate modifications & maintenance recommendations proposed to FHS/TSP customers for approval and when a modification is decided to be embodied by SB SCAN process, hand over the retrofit plan set up to pool management team.
  - Take the lead to resolve complex operational situations when requested to do so by the FHS Pool management back office team.

• Airbus Group - Sales Support/Tech Spec (FHS)

  Blagnac 2009 - 2011 In the back-to-back business model, define processes for approval and scope of technical specifications for FHS several customers.

• Airbus Group - Sales Manager for Maintenance Services (FHS)

  Blagnac 2008 - 2009

• Airbus S.A.S - Sales Manager Asia-Europe-Latin America

  2004 - 2007 Sales Manager, Airbus Customer Services.
  - Sales of Airbus e-Solutions dedicated to the airlines industry
  - In the Flight Ops and Maintenance & Engineering domains,
  - Presentations and product demonstrations to airlines at the airlines premises worldwide,
  - For Direct sales and during Aircraft Sales campaign: Negotiation from the commercial proposals until the contract signature and delivery of the solutions,
  - Contracts negotiation and follow-up.
  
  Geographical areas: Latin America, Asia and Europe.

• Sogeti Transiciel - Sales Manager

  1999 - 2004 Sales Manager.
  
  Sales and Consulting
  - Promotion and sales of Business services with strong technical value.
  
  Technical team Management
  - Organising and planning of the project, follow-up of the development team, reactivity, respect of the deadlines,
  - Recruitment: research of expertise and qualification of profiles, recruiting interviews, involvement to the recruiting forums.
  
  Sectors: Space, Aeronautics/Airlines and Industry client portfolios.

Formations

• Grenoble Ecole De Management ESC Grenoble GGSB EMSI

  Grenoble 1995 - 1998 Marketing Industriel et Nvelles Technologies de l'Information et de la Communication

Réseau

• Emmanuel RASPAUD

• F. BOUSQUET

• Fabrice RAFFO

• Fred DENJEAN

• Michel RENARD

• Mikael WALKER

• Thierry DAUTY

• Thierry PARENT