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Caroline FLAUSS

BARCELONE

En résumé

Mes compétences :
Communication
Evénementiel
Tourisme
Journalisme
Presse
Informatique
Jeu en ligne
Réseaux sociaux
Réception Hôtellerie

Entreprises

  • King - VIP Customer Care Specialist

    2015 - maintenant VIP players assistance via different modes of contacts inbound and outbound:

    - High levels of productivity and quality standards following set guidelines
    - Adhesion to standard operating practices and follow compliance guidelines
    - Contribution to process improvement
    - Collection of feedback/suggestions from players
    - Forums/Social networks monitoring
  • Computacenter - IT analyst for Airbus Group

    Roissy-en-France 2013 - 2014 - Receiving calls and e-mails regarding IT problems and carrying out troubleshooting,
    - Performing queue management task,
    - Keeping customers updated on the progress of their case,
    - Implementing and improving chat support processes
    - Conducting quality assessments for other account (Sanofi),
    - Training new comers
  • E&TB Group - Assistant Incentive Department

    2012 - 2012 - Development of Incentive and Team-Building programs,
    - Communication with suppliers,
    - Research and description of new products,
    - Intranet update,
    - Translations
  • Complejo Best Negresco ****, Salou (Espagne) - Trilingual receptionist

    2011 - 2011 - check-in/check-out,
    - sale of touristic products,
    - information and assistance to clients,
    - accounting
  • French secondary school of The Hague - Assistant

    2010 - 2010 Supervision at the primary school and tutoring for high school students.
  • L'Est Républicain - Correspondent

    2009 - 2009 - Research of topics,
    - Writing of articles,
    - Photography
  • Centre Hospitalier Universitaire de Nancy - Assistant in Communication

    2009 - 2009 - Corporate journalism (photography and writing of articles),
    - External communication (Press release, monitoring the organization of events),
    - Press review,
    - Creation of a specialized press file
  • Festival dedicated to young audience - Communication Officer

    2008 - 2008 - Public and press relations,
    - Creation of communication tools,
    - Relations with sponsors,
    - Onsite logistic

Formations

  • Université Paris Est Marne La Vallée

    Marne La Vallee 2010 - 2012 Master - Tourisme d'affaires, Congrès, Evénementiel
  • Haagse Hogeschool European studies (The Hague, The Netherlands)

    The Hague, The Netherlands 2009 - 2010 European Studies (HEBO)
  • Université Nancy 2

    Nancy 2008 - 2009 Licence Culture-Communication spécialité Communication des Entreprises
  • Université Nancy 2

    Nancy 2006 - 2008 Information-Communication spécialité Communication des organisations

Réseau