Caroline FLAUSS

En résumé

Entreprises

• King - VIP Customer Care Specialist

  2015 - maintenant VIP players assistance via different modes of contacts inbound and outbound:
  
  - High levels of productivity and quality standards following set guidelines
  - Adhesion to standard operating practices and follow compliance guidelines
  - Contribution to process improvement
  - Collection of feedback/suggestions from players
  - Forums/Social networks monitoring

• Computacenter - IT analyst for Airbus Group

  Roissy-en-France 2013 - 2014 - Receiving calls and e-mails regarding IT problems and carrying out troubleshooting,
  - Performing queue management task,
  - Keeping customers updated on the progress of their case,
  - Implementing and improving chat support processes
  - Conducting quality assessments for other account (Sanofi),
  - Training new comers

• E&TB Group - Assistant Incentive Department

  2012 - 2012 - Development of Incentive and Team-Building programs,
  - Communication with suppliers,
  - Research and description of new products,
  - Intranet update,
  - Translations

• Complejo Best Negresco ****, Salou (Espagne) - Trilingual receptionist

  2011 - 2011 - check-in/check-out,
  - sale of touristic products,
  - information and assistance to clients,
  - accounting

• French secondary school of The Hague - Assistant

  2010 - 2010 Supervision at the primary school and tutoring for high school students.

• L'Est Républicain - Correspondent

  2009 - 2009 - Research of topics,
  - Writing of articles,
  - Photography

• Centre Hospitalier Universitaire de Nancy - Assistant in Communication

  2009 - 2009 - Corporate journalism (photography and writing of articles),
  - External communication (Press release, monitoring the organization of events),
  - Press review,
  - Creation of a specialized press file

• Festival dedicated to young audience - Communication Officer

  2008 - 2008 - Public and press relations,
  - Creation of communication tools,
  - Relations with sponsors,
  - Onsite logistic

Formations

• Université Paris Est Marne La Vallée

  Marne La Vallee 2010 - 2012 Master - Tourisme d'affaires, Congrès, Evénementiel

• Haagse Hogeschool European studies (The Hague, The Netherlands)

  The Hague, The Netherlands 2009 - 2010 European Studies (HEBO)

• Université Nancy 2

  Nancy 2008 - 2009 Licence Culture-Communication spécialité Communication des Entreprises

• Université Nancy 2

  Nancy 2006 - 2008 Information-Communication spécialité Communication des organisations

Réseau

• Celine COLIN

• Eszter BALLA

• Fanny OSSART

• Flora BATISSE

• Julien GEBBIA

• Maria SILKINA

• Sandrine CHRISTIEN

• Valentine VILBOUX