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Caroline GERGAUD

  • Skillsoft (FRANCE) - www.skillsoft.com
  • Regional VP SALES, EMEA South

Paris

En résumé

Visionary SaaS Sales Leader & Hands-On Entrepreneur | Scaling Exponential Revenue Growth & Building High-Performing Sales Teams
Expertise Domains Across France & EMEA:
E-Learning | Business Intelligence | Smart Supply | Digital Marketing | Media | Safety | Security | Reception services

Accomplished sales leader with 20+ years of experience driving P&L growth and scaling revenue in competitive B2B2C & SaaS markets. Proven track record of delivering 20%+ annual growth through data-driven go-to-market strategies, dynamic team coordination, and multi-year contract adoption. Expertise in MEDDPICC, complex-selling, and cross-cultural leadership.
Entrepreneurial background with a history of launching and scaling innovative SaaS startups, providing consulting services, delivering transformative, client-centric, and data-driven solutions. Lifelong learner, leveraging emerging trends and technologies to drive innovation.

Key Strengths:
- Operational Excellence: Implemented successfully CRM systems, KPIs and sales processes to boost productivity.
- Agile Problem-Solving: Data-driven approach to tackle complex challenges.
- Strategic Deal Acceleration: Leveraged client-centric methodology to secure multi-year contract and market expansion.
- Inspirational Leadership: Led by example with hands-on management to achieve superior results.

Top Qualities:
- Proven Sales Leadership: Excelled in multi-cultural environments (FR/UK/BeNeLux/Nordics/Italy/Iberia).
- Revenue Growth: Exceeded sales quotas with consistent 20%+ YOY growth acceleration in Large & Mid Enterprises segments.
- Mentoring Teams: Passionate about mentoring people and developing sales skills with infectious enthusiasm for challenges.
- Strategic Vision: Conceptual leader in repositioning organizations and creating new business cases in various industries.

Entreprises

  • Skillsoft (FRANCE) - www.skillsoft.com - Regional VP SALES, EMEA South

    Commercial | Paris (75000) 2021 - 2024 Corporate E-Learning (SaaS)
    #1 WW Global Leader in Corporate learning & development, ILT/VILT, coaching and AI-Driven platforms. +92M learners in +160 countries.
    Results: Realized Turnaround year-on-year business with +114% growth and 2.4x increase in multi-year contract adoption.
    Built high-performing team using MEDDPICC methodology. Designed scalable solutions for FR & EMEA South markets.
    Enhanced collaboration with global HQ for local business alignment. Represented and enhanced the company’s presence in conferences.
  • SprintProject (FRANCE) – Startup - VP Consulting

    Direction générale | Paris (75000) 2019 - 2021 Business Intelligence in Smart Supply (Consulting & SaaS)
    Startup. 15+ Empl.
    Pioneers Open-Innovation, identifying startups, weak signals, and emerging trends which are likely to disrupt Supply Chain & Retail markets. Offers data-driven consulting to enhance Mobility players’ performance through actionable insights and innovation acceleration.

    Results: Increased by 2.8 the multi-year contract adoption. Launched the Consulting Practice.
    Developed impactful use cases for the Smart Supply & Retail ecosystem. Sourcing of senior consultants, acquisition of first clients.
  • Altares - SALES DIRECTOR - (Direct, Indirect & Pre-Sales Teams) – Executive Board Member (9 Direct Reports – 60+ Empl.)

    Direction générale | Nanterre cedex 2016 - 2019 Information Technology (SaaS)
    MidCap. €120m. FR: 220 Empl. – €60m ARR
    #1 WWD Global business data & analytics provider. SaaS solutions on Credit, Risk Management, Sales & Marketing, Compliance (KYC, KYS, AML, LCB/FT), MDM and Data Science. Exclusive Dun & Bradstreet partner for FR, BeNeLux & Maghreb.

    Results: Completed 1st LBO. Achieved 57% sales growth (€38.2m to €60m) and 2.1x increase in multi-year contract adoption
    Revitalized Key Accounts, Telesales, Alliances & Pre-Sales teams through strategic refocusing and alignment on value creation, execution, and goal attainment amidst LBO and acquisitions. Surpassed Sales & EBITDA targets through acquisition of NNNB with long-term contracts.
    Successfully launched new corporate solutions via strategic market intelligence and smart partner alliances.
  • Premium Meeting S.a.s. - MANAGING DIRECTOR &/OR FOUNDING MEMBER

    Direction générale | PARIS 2013 - maintenant Consulting & SaaS Holding

    Developed expertise in leadership, strategic planning, project management, financial acumen and innovation in SaaS, Business Intelligence, Digital Marketing, Smart Supply-Retail, Social Networks & Media. I also provide corporate consulting services for those industries.
    Founded and scaled multiple startups by delivering innovative, client-centric, and data-driven solutions.

    - Pitch and Rise - Development of a collaborative BI platform based on human interaction to evaluate startup progress and values – 2021…
    - My Web Marketing - Spearheaded the creation of an enterprise software for B2C data mining, offering digital agencies a multi- channel acquisition & loyalty solution. Gained a €150k BPI grant & the Business Innovation Centre label (French Tech Montpellier) – 2013-2016
    - E-Loyaltiz - Managed a B2C marketing database, enhancing customer loyalty & engagement – 2013-2016
    - BookALord - Organized exclusive B2C conciergerie services, focusing on client satisfaction and operational excellence – 2013
    - Evercontact - Participation in the development of an enterprise contact software automating the addition and updating of contacts in CRM systems (used by Gmail) – 2008-2018
  • Securitas - SALES DIRECTOR, FRANCE - (New Business only) - Executive Board Member – (6 Direct Reports – 40+ Empl.)

    Direction générale | Issy-les-Moulineaux 2010 - 2012 Security & Reception services
    Listed Company. FR 2010: 70 branches, 16 000 Empl. - €492m
    #1 WW Global leader in security services (on-site guarding, remote monitoring, electronic security & risk consulting) - 280k Empl. - €6.9 bn.

    Results: Secured €89m New Business with +28% gross margin. Achieved 1.7x growth in multi-year contract adoption.
    Successfully managed the P&L by enhancing cross-functional coordination for acquiring new contracts with Large Companies. Drove the implementation of strategic sales processes and tools (CRM, KPIs, quotation systems), boosting conversion rates by 25%.
  • arvato services - DEPUTY GENERAL MANAGER, FRANCE – Exec. Board Member – (9 Direct Reports – 450+ Empl. in peak seasons)

    Direction générale | Bussy-Saint-Georges (77600) 2007 - 2009 BERTELSMANN Group - Customer Relationship & Logistics solutions
    Large Enterprise. FR 2007: 7 900 Empl. - €282m. Logistic: €41m. - 4 sites
    Global outsourcing provider. French Leader in direct marketing, call centers, logistics, financial services, subscription & Loyalty Programs.

    Results: Surpassed EBIT by 183% vs. Budget, by 45% the revenue with +€6,3m New Sales (organic growth) and achieved 1.9x increase in multi-year contract adoption. Return to a positive profitability at €1.6m. vs. €-0.9m.
    Elevated the company to #1 in France for revenue/sqm. Led successful turnaround in Logistics BU by implementing a new global strategy, acquiring strategic customers for massive growth, and shifting “cost center culture” to a customer-centric approach for service excellence.
  • DHL EXPRESS EMEA – Head Quarters Europe (BELGIQUE - Bruxelles) - SALES PERFORMANCE MANAGER, EUROPE & REGIONAL BUSINESS DEVELOPMENT MANAGER, EMEA

    Paris 1998 - 2007 Transportation
    Large Enterprise. 2007 EMEA area: 55 000 Empl. - €11.5 Bn.
    #1 WW Global courier and logistics leader

    Member of the « European Strategic Task Force », mandated in countries by the EMEA Headquarters (Brussels) to act as:
    - Sales Director, UK - (National Key Accounts UK) – 2006 - 2007
    - Sales Performance Manager, IT (Interface Manager ITALY/EMEA) – 2005 - 2006
    - Sales Turnaround Program Manager, FR - 2006
    - Business Development Manager EMEA – 2004 - 2005
    - European Sales Process Designer & Deployment Manager, Nordics / UK / BeNeLux / FR – July 2003 – 2004
    - Major Account Executive (Western Area - France) - 2001 - June 03
    - Hunter / Field Sales Executive (Western Area - France) – April 1998 – 2000
    Results: Aligned and executed Sales & Marketing roadmaps for budgets up to €235m.
    Generated min. 15%+ EBIT through resource reallocation, optimizing delivery costs, routes, and contract value/rates for key customers.
    Attracted, recruited, and coached top sales talents. Implemented new pay plans to enhance overall performance, along with new standards and sales management processes for accurate sales forecasting using common global CRM, KPIs, and Score Cards.
    Won the “New Business Challenge” 2002 (€1.5m to €4.5m - organic growth); “Salesperson of the Year” 98, 99 & 2000 Awards.

Formations

  • ESIAE Ecole Supérieure Internationale D`Administration Des Entreprises De Paris

    Paris 1993 - 1997 MSc BA (1997) - International Sales & Marketing Management - ESIAE Paris Business School / Talis Business School
    Specialized in Logistic & Transportation / Graduated with honours - First in Class.
    Baccalaureate (equivalent A level) - Series B Economics based (FRANCE - Nantes)
    Software skills: Generative AI, Office 365, Salesforce, Siebel, Tableau, PowerBI, Gantt, SAP, AdWords, Hootsuite…
    MEDDPICC - 2021

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