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Cecile LAMIGE

HONG KONG

En résumé

An exceptional team player who is proactive, efficient, methodical and has strong interpersonal and people management skills. Cecile is a creative problem solver and team player who thrives in a collaborative and dynamic environment and who is able to provide innovative, customer focused ideas to Key Customers by understanding their brands and strategies. She is confident, tactful, possesses a persuasive manner along with great business sense and has the ability to work to budgets. . Right now she would like to further an already successful career by working for a ambitious company in a stimulating and challenging work environment.

Mes compétences :
Commercial
Management de projets
Communication

Entreprises

  • Compass Offices (Serviced Office Provider) - Regional Marketing Manager

    2015 - maintenant Compass Offices is a premium Serviced Office provider offering fully furnished offices, Meeting Rooms, Virtual Office facilities and concierge services.

    Currently the fastest-growing Serviced Office provider in Asia Pacific, Compass Offices is setting a new direction in the industry through its superior customer service, collaborative and transparent approach, and best-in-class IT infrastructure.

    Compass Offices currently offers prime business locations across Hong Kong, China, Japan, South Korea, Australia, Singapore, Philippines, Vietnam, Thailand, Poland & Kazakhstan.

    Our services include:

    * Serviced Offices
    * Virtual Offices
    * Meeting Rooms
    * Hot Desks
    * Corporate services and business solutions

    Our Corporate Services include:
    Accounting and financial management
    IT support
    Human Resource administration and management
    Procurement
    Pay-roll management
    Project administration & co-ordination
    Business process engineering
    Market entry assistance in the form of company formation, expatriate visa application, contractor provision & management
    Business legal advice
    Website development
    Desk-top publishing and promotions
    Trade mark applications and management.

    Website http://www.compassoffices.com

  • Compass Offices - Senior Client Relationship Manager “Awarded CMR Employee of the year”

    2014 - 2015 Leading and Premium serviced office provider in Asia Pacific with over 50 offices in 14 cities.
    http://www.compassoffices.com

    Working in a fast-paced team oriented and entrepreneurial environment.
    Essentially responsible for managing key accounts, maintaining a long term relationship with accounts and maximising sales opportunities within them.

    - Managing a portfolio of 160+ corporate & global companies
    - Building trust, loyalty and solid long-term relationships with key decision-maker
    - Meeting with client to discuss and resolve topics and issues
    - Maintaining accurate reference documentation for internal management
    - Producing quality quotations and proposals
    - Providing regular sales and activity reports
    - Visiting clients and sites to monitor standards of services
    - Generating ideas for clients and advising them accordingly
    - Keeping up to date with market developments and what competitors are doing

    Side Project:
    - Implanting “CRM program” with customer survey, corporate gift program, corporate events, etc

  • Compass Offices - Hong Kong - Client Relationship Manager Hong Kong

    2013 - 2014 Leading and Premium serviced office provider in Asia Pacific with over 50 offices in 14 cities.
    http://www.compassoffices.com

    - Managing a portfolio of 120+ corporate & global companies
    - Offering a first class service to existing customers
    - Meeting with client to discuss and resolve topics and issues
    - Maintaining accurate reference documentation for internal management
    - Reporting to all superiors along established guidelines
    - Visiting clients and sites to monitor standards of services

    Side Project:
    - Co-leading the Internal Training Program for Sales & Marketing Teams

  • The Executive Centre Hong Kong - Retention Manager

    2012 - 2013 Premium serviced office provider in Asia Pacific with over 60 offices in 20 cities.
    http://www.executivecentre.com.hk/

    Responsible for establishing and maintaining strong client relationships through regular close contact account management which includes regular face to face meetings, telephone and email communication.

    - Managing a portfolio of 100+ corporate & global companies
    - Establish strong client relationships through regular close contact
    - Reviewing expiring contracts
    - Reporting to all superiors along established guidelines.

  • Melia White House Hotel 4* - Group & Events Sales Executive

    2009 - 2011 580 rooms, 9 meeting rooms, world famous events planner.
    Most profitable hotel of the group in EMEA
    Group: Solmelia Hotels & Resorts
    350 Hotels in 30 countries - www.solmelia.com

    -Achieve the budget objectives for Groups (meeting, fairs & congress segments and leisure)
    • 19 000 room nights a year
    • Over three million pounds revenue in segment business groups
    -Co-leader of a team of 3 people
    -Responsible for the group quotations, proposals, contracts and follow up clients
    -Proactive cold calling to existing clients in company database to gain repeat business
    -Manage 50 existing accounts, such as:
    • Helmsbriscoe, Thomas Cook Sports, Estee Lauder, Ricoh Europe, Banco Santander, Novartis, Heineken, Gaz Prom, Arsenal, Procter & Gamble, etc)
    -Responsible for the conversion of leisure/business groups
    -In charge of key accounts results in the revenue meeting
    -Prepare every annual business plans with the Groups Sales Manager

  • ACCOR HOTELS, Head Office, EMEA Department - Business Sales Coordinator (Internship, 6 months)

    2008 - 2008 -Corporate Data Mining Analysis
    -Prepare Requests For Proposal (RFP) Settlement

  • Melia White House Hotel 4* - Guest Experience Coordinator “Awarded employee of the year”

    2008 - 2009 580 rooms, 9 meeting rooms, world famous events planner.
    Most profitable hotel of the group in EMEA
    Group: Solmelia Hotels & Resorts
    350 Hotels in 30 countries - www.solmelia.com

    -Assisting the Guest Experience Manager
    -Management of VIP guests (insure the end-to-end high quality standard)
    -Major player in Customers Care

  • ACCOR HOTELS, Head Office, EMEA Department - Leisure Sales Coordinator (Internship, 3 months)

    2007 - 2007 -Cold Calling new clients
    -Contracting

Formations

  • Institut Vatel (Bordeaux)

    Bordeaux 2006 - 2008 Master’s Degree in International Hotel Business Management

  • Lycée Colbert AGTL

    Lyon 2004 - 2006 BTS AGTL (Animation et Gestion Touristiques Locales)

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