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TDX Indigo Iberia
- Operations Manager
2008 - maintenant
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AIG United Guaranty
- Business Development Manager, EMEA
2007 - 2008
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Capital One (Spain)
- Operations Manager
London
2005 - 2007
- American bank, specializing in consumer credit, allied in Spain with Bankinter
- leads the Operations department, including application process and inbound telemarketing
- manages a team of 4 associates who supervise 5 vendors and about 80 outsourced positions
- secretary of the Management Committee of the business unit
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Capital One (Spain)
- Application Process Manager
London
2003 - 2004
- the application process is designed to score applications and book new accounts
- revamped the process to increase scalability, flexibility and reduce costs (-20%)
- as a result, named Application Process Manager, reporting to Operations Manager
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Capital One (Spain)
- Channel Owner, Direct Mail
London
2002 - 2003
- designed, executed and analyzed direct mail marketing campaigns
- convinced management to test a “Gold with no annual fee” credit card product, which was highly successful and remains the standard product to date
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Capital One (USA)
- Project Manager, Marketing & Analysis
2001 - 2002
- coordinated direct mail marketing campaigns to Hispanic prospects
- created an Excel tool to automate campaign analysis, cutting the time required by 80%
- created standard processes and templates to document better the marketing process
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Embassy of France (Spain)
- Deputy Naval Attache
1999 - 2000
- served as a Navy officer within the military mission
- organized the visits of French warships to Spain
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Deloitte & Touche Corporate Finance (France)
- Junior Consultant (Intern)
1997 - 1998
- advised Crédit Suisse / First Boston for the acquisition of UIC (GAN Group)
- advised La Poste for their participation in the capital of Crédit Foncier de France
- advised Bouygues for the cancellation of the concession of Lyons circle road (TEO)
- audit diligences from January to March (Alcatel, Natexis, Accor)
